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Remote Technical Support Contractor Jobs in Massachusetts

Booz Allen Hamilton, Inc.

Technical Writer

Lexington, MA · On-site +1

$69K - $158K/yr

Remote Work: Hybrid Job Number: R0241561 Location: Lexington,MA,US Share job via: Share Technical ... Experience supporting Air Force or DoD technical documentation programs * Experience with MIL-STD ...

Mistras Group

TECHNICAL DIRECTOR

Auburn, MA · Remote

The Technical Director is a leadership and operational role focused on driving scalability ... engineering support. * Manage performance, alignment, and communication across a remote ...

Genetec

Field Engineer

Boston, MA · On-site +1

Perform installation, audit, assessment, maintenance, and support of Genetec systems at client sites * Act as a primary on-site and remote technical point of contact for key projects to Genetec ...

DoiT

Senior Technical Content Writer

Boston, MA · Remote

This remote role is ideally based in the United States, with overlap with US business hours (ET-PT ... support collaboration with internal stakeholders and occasional external experts. Candidates ...

BCS365

Systems Engineer, Infrastructure II

Rockland, MA · On-site +1

$106K - $125K/yr

Remote Compensation: $106,000 - $125,000 / year Description The Systems Engineer, Infrastructure II ... Provides high-level technical support for data and voice network systems, creates and maintains ...

YO AI Labs

GIS/geospatial Expert - Remote

Boston, MA · Remote

$80 - $100/hr

Contractor Location: Remote Job Overview We are seeking experienced GIS / Geospatial Experts with ... You will apply your technical expertise to evaluate and document real-world geospatial workflows ...

Posted today

YO AI Labs

GIS/geospatial Expert - Remote

Boston, MA · Remote

$80 - $100/hr

Contractor Location: Remote Job Overview We are seeking experienced GIS / Geospatial Experts with ... You will apply your technical expertise to evaluate and document real-world geospatial workflows ...

Posted today

YO AI Labs

SolidWorks Expert - Remote

Boston, MA · Remote

$40 - $130/hr

Develop and maintain clear engineering documentation to support design revisions and AI model ... strong technical documentation abilities. Why Join Us? * Fully remote contractor opportunity.

YO AI Labs

SolidWorks Expert - Remote

Boston, MA · Remote

$40 - $130/hr

Develop and maintain clear engineering documentation to support design revisions and AI model ... strong technical documentation abilities. Why Join Us? * Fully remote contractor opportunity.

YO AI Labs

SolidWorks Expert - Remote

Boston, MA · Remote

$40 - $130/hr

Develop and maintain clear engineering documentation to support design revisions and AI model ... strong technical documentation abilities. Why Join Us? * Fully remote contractor opportunity.

Initio Capital

Technical Operations Analyst

Boston, MA · Remote

This is a remote, flexible role for candidates who are analytical, commercially curious, and ... Support strategy, sourcing, diligence, product, growth, finance, and operations projects. WHO THIS ...

YO AI Labs

CUDA Developer - Remote

Boston, MA · Remote

$60 - $100/hr

Contractor Location: Remote Job Overview We are seeking experienced CUDA Engineering Experts to ... support a cutting-edge GPU optimization project. You will apply your expertise in CUDA, C++, and ...

Posted today

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Remote Technical Support Contractor information

What does a remote technical support contractor do?

A Remote Technical Support Contractor provides technical assistance to clients or customers from a remote location, typically via phone, email, or chat. They troubleshoot hardware, software, and network issues, guide users through problem-solving steps, and may also install or configure software remotely. Contractors work independently and often support multiple clients or companies, ensuring technology runs smoothly without being physically present on-site.

What are the key skills and qualifications needed to thrive as a remote technical support contractor?

To thrive as a Remote Technical Support Contractor, you need strong troubleshooting abilities, a solid understanding of computer systems and networks, and relevant technical certifications such as CompTIA A+ or Microsoft Certified: Fundamentals. Familiarity with remote desktop software, ticketing systems like Zendesk or ServiceNow, and communication platforms is typically required. Excellent problem-solving, patience, and clear communication skills help you efficiently resolve user issues in a remote environment. These competencies ensure timely and effective technical support, resulting in high user satisfaction and minimal downtime.

What are some common challenges faced by remote technical support contractors, and how can they be managed effectively?

Remote Technical Support Contractors often encounter challenges such as troubleshooting issues without physical access to devices, managing multiple support tickets simultaneously, and maintaining clear communication with clients who may have varying technical knowledge. To manage these challenges, it's important to utilize robust remote access tools, prioritize tasks based on urgency, and develop strong documentation and communication skills. Proactively setting clear expectations with clients and collaborating closely with other technical team members can also help ensure smooth resolution of technical issues.

What is the difference between Remote Technical Support Contractor vs Remote Help Desk Technician?

AspectRemote Technical Support ContractorRemote Help Desk Technician
CredentialsIT certifications (e.g., CompTIA A+, Network+)IT certifications often preferred, similar to support roles
Work EnvironmentContract basis, often freelance or temporaryFull-time or part-time, employed by a company
Employer & IndustryTech companies, IT service providers, freelance clientsCorporate IT departments, MSPs, retail, and service industries
Search & Comparison IntentContract roles, freelance support, remote troubleshootingHelp desk support, customer service, technical assistance

The main difference is that a Remote Technical Support Contractor works on a contractual basis providing specialized troubleshooting, while a Remote Help Desk Technician is typically a full-time employee offering general support. Contractors often have more flexibility and focus on specific issues, whereas help desk technicians handle a broader range of user inquiries.

What are popular job titles related to Remote Technical Support Contractor jobs in Massachusetts?

For Remote Technical Support Contractor jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Remote Technical Support Contractor jobs in Massachusetts look for?

The top searched job categories for Remote Technical Support Contractor jobs in Massachusetts are:

Remote Technical Support Contractor jobs near you

Technical Writer

Booz Allen Hamilton, Inc.

Lexington, MA • On-site, Remote

$69K - $158K/yr

Full-time, Part-time

Medical, Life, Retirement, PTO

Re-posted 19 days ago

Booz Allen Hamilton rating

8.9

Company rating: 8.9 out of 10

Based on 49 frontline employees who took The Breakroom Quiz

10th of 72 rated business consultants

Job description


Remote Work:
Hybrid
Job Number:
R0241561
Location:
Lexington,MA,US
Share job via:
Share
Technical Writer
The Opportunity:
Write and edit technical documentation, user manuals, and sales and training literature. Apply advanced skills, extensive technical expertise, and full industry knowledge. Develop innovative solutions to complex problems. Work without considerable direction and mentor and supervise team members.
You Have:
  • Experience editing technical documentation such as Technical Orders, technical manuals, or engineering artifacts
  • Experience with Arbortext Editor and Arbortext Styler, including working within structured XML authoring environments for updates, maintenance, and publication of technical manuals
  • Experience collaborating with engineering, logistics, and program management teams to ensure accuracy, configuration control, and timely updates to documentation
  • Experience navigating version-controlled repositories and following formal review or redline processes
  • Knowledge of document structure, tagging, markup, and content management workflows common to Arbortext-based systems
  • Ability to interpret and apply Technical Manual Contract Requirements (TMCR), Technical Order Guidance Conference (TOGC) direction, and government or DoD documentation standards
  • Ability to review source data, including engineering inputs, system data, modification instructions, and test results, and translate it into clear, compliant technical content
  • Ability to pay strict attention to detail, and display consistency in formatting, terminology, and style
  • Secret clearance
  • Bachelor's degree

Nice If You Have:
  • Experience supporting Air Force or DoD technical documentation programs
  • Experience with MIL-STD, government technical writing requirements, or similar controlled-documentation standards
  • Knowledge of model-based or digital engineering documentation ecosystems such as structured data and auto-generated artifacts
  • Knowledge of COMSEC, aircraft modification workflows, or sustainment processes that drive technical manual updates as referenced in day-to-day workstreams

Clearance:
Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required.
Compensation
At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.
Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $69,300.00 to $158,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.
Identity Statement
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.
Candidate AI Usage Policy
AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.
Work Model
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.
  • Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
  • Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.
  • Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.

Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.
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What Booz Allen Hamilton employees say

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About Booz Allen Hamilton

Sourced by ZipRecruiter

Booz Allen Hamilton is a leading provider of management and technology consulting services to the US government in defense, intelligence, and civil markets. Headquartered in McLean, Virginia, the firm also serves major corporations, institutions, and not-for-profit organizations. Founded in 1914 by Edwin G. Booz, the company has a long-standing tradition of helping clients achieve success by delivering a wide range of consulting services that include strategic planning, human capital and learning, communication, systems development, and others. The company's mission is to empower people to change the world, and it has a reputation for maintaining the highest standards of integrity and-excellence.

Industry

It services

Company size

10,000+ Employees

Headquarters location

McLean, VA, US

Year founded

1914

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