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Remote Technical Support Analyst Remote Jobs in California

Tilda Research

... Analyst role for our company. We are based in India and USA and this position will be fully remote ... and supporting documentation as required * Manage, fact-check and enter data across various ...

Fieldguide

Technical Support Engineer

San Francisco, CA · Remote

We're based in San Francisco, CA, but built as a remote-first company that enables you to do your ... Experience with session replay or log analysis for debugging customer scenarios. * Degree in a ...

Tavily

$109K - $136K/yr

The role We\'re hiring a Technical Support Engineer to provide excellent customer support for ... Remote Work Reimbursement: Up to $85/month for mobile and internet. * Disability & Life Insurance:

Tavily

$109K - $136K/yr

The role We\'re hiring a Technical Support Engineer to provide excellent customer support for ... Remote Work Reimbursement: Up to $85/month for mobile and internet. * Disability & Life Insurance:

TEKsystems

Customer Technical Support

San Diego, CA · Remote

$18.50/hr

... CRM systems; analyzing system logs; identifying and escalating product safety concerns; and ... remote position. Application Deadline This position is anticipated to close on Aug 7, 2026. About ...

Easy Recruiter

Senior Data Analyst (Remote)

San Diego, CA · Remote

$91K - $115K/yr

We also believe our jobs should excite us, our teammates should support us and our bosses should ... We need an experienced data analyst who can help us organize and maintain that data, as well as ...

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Remote Technical Support Analyst Remote information

What is the difference between Remote Technical Support Analyst Remote vs Remote Customer Support Specialist?

AspectRemote Technical Support Analyst RemoteRemote Customer Support Specialist
Required CredentialsTypically certifications like CompTIA A+ or Network+; technical knowledgeCustomer service skills; may have certifications like HDI or ITIL
Work EnvironmentTechnical troubleshooting, remote access tools, diagnostic softwareCustomer communication, issue resolution via chat, email, or phone
Employer & Industry UsageIT companies, tech support firms, software providersRetail, telecom, e-commerce, service industries

While both roles involve remote support, the Remote Technical Support Analyst focuses on technical troubleshooting and diagnostics, whereas the Remote Customer Support Specialist emphasizes customer communication and issue resolution. The former requires more technical certifications, while the latter centers on customer service skills.

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Remote Technical Support Analyst Remote jobs near you

Research Analyst (Remote)

Tilda Research

Remote

Full-time

Re-posted 2 days ago

Job description

About the Role

We are looking for candidates with excellent interpersonal and english communication skills, who can work in a Research Analyst role for our company. We are based in India and USA and this position will be fully remote, working from home.


You will have excellent email communication, document parsing and review skills to understand various clinical research related tasks and requirements. Some understanding of basic medical terminology is helpful, but not required. You will be a quick learner, with the ability to learn from online sources and get up to speed on various clinical research related topics like IRB interactions, Study Protocols, Delegation of Authority, inventory logs, etc.


We will provide some domain and job specific context, but we expect you to be able to learn on the job and be self-motivated to perform.


Responsibilities

  • Interact with biotechnology and pharma clients over email and create specific regulatory and supporting documentation as required
  • Manage, fact-check and enter data across various research related systems
  • Respond to any regulatory document requests by looking up the info in our local repository and sending emails back
  • Organize documentation, and get e-Signatures from respective parties if required
  • Any administrative tasks which might come up

Requirements

  • MBA required
  • Excellent internet connection at home with video conference capability
  • Ability to work during late hours (1/2-time overlap with US time zone)
  • Excellent spoken and written english communication
  • Ability to learn and use new technology and software
  • Attention to detail

About Tilda

The Tilda team has held various roles across all aspects of clinical trial management over the years. And during this time, we have often asked questions around clinical trial site management being so.. inefficient, opaque, slow and broken. Our drive to find a solution, and our belief in technology to bridge the gap brought us together to build a new, ground-up network of clinical trial sites, enabled by our technology platform. By investing in workflow automation, centralization and data integration across our sites, we are able to drive better study conduct metrics, and success for our physicians, pharma and CRO partners. We are inviting passionate individuals who can relate to our mission, to join our team of world-class engineers, data scientists and clinical operations experts to reimagine the infrastructure for modern health innovation. We are a San Francisco based startup, backed by leading venture funds and industry leaders.

Employment Type: FULL_TIME

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