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Remote Technical Support Analyst Remote Jobs in California

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Senior Data Analyst (Remote)

San Diego, CA · Remote

$91K - $115K/yr

We also believe our jobs should excite us, our teammates should support us and our bosses should ... We need an experienced data analyst who can help us organize and maintain that data, as well as ...

Securiti.ai

Technical Support Lead - USA

San Jose, CA · Remote

Technical Support Lead - USA (Remote) Securiti has been widely recognized as an industry innovator ... Our ideal candidate is passionate about using analytical skills to identify problems, find ...

ClosedWon, Inc.

As a Quality Analyst, you will enrich leads for our clients and ensure that quality is on par with ClosedWon's standards. This is an inventory job listing, while we may not be actively looking for a ...

Coralogix

Technical Support Engineer

San Francisco, CA · On-site +1

$90K - $120K/yr

Our unique architecture powers in-stream analytics without reliance on expensive indexing or hot ... We are looking for a Technical Support Engineer to join our highly experienced global team. The ...

Tristar Insurance

System Support Analyst

Long Beach, CA · On-site +1

$25 - $30/hr

The System Support Analyst is responsible for providing high-quality technical assistance to users ... Share technical insights with the team to improve collective problem-solving capabilities.

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Remote Technical Support Analyst Remote information

What is the difference between Remote Technical Support Analyst Remote vs Remote Customer Support Specialist?

AspectRemote Technical Support Analyst RemoteRemote Customer Support Specialist
Required CredentialsTypically certifications like CompTIA A+ or Network+; technical knowledgeCustomer service skills; may have certifications like HDI or ITIL
Work EnvironmentTechnical troubleshooting, remote access tools, diagnostic softwareCustomer communication, issue resolution via chat, email, or phone
Employer & Industry UsageIT companies, tech support firms, software providersRetail, telecom, e-commerce, service industries

While both roles involve remote support, the Remote Technical Support Analyst focuses on technical troubleshooting and diagnostics, whereas the Remote Customer Support Specialist emphasizes customer communication and issue resolution. The former requires more technical certifications, while the latter centers on customer service skills.

Can I work remotely as a remote technical support analyst?

Yes, remote technical support analyst positions are commonly available and typically involve providing technical assistance via phone, chat, or email. These roles often require familiarity with remote support tools, troubleshooting skills, and sometimes certifications like CompTIA or Microsoft, making remote work feasible for qualified candidates.

What are the most commonly searched types of Technical Support Analyst Remote jobs in California?

The most popular types of Technical Support Analyst Remote jobs in California are:

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For Remote Technical Support Analyst Remote jobs in California, the most frequently searched job titles are:

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The top searched job categories for Remote Technical Support Analyst Remote jobs in California are:

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Cities in California with the most Remote Technical Support Analyst Remote job openings:

Remote Technical Support Analyst Remote jobs near you

Epic Cadence Analyst - Remote

Cedars Sinai

Los Angeles, CA • Remote

Full-time

Posted 9 days ago

Cedars-Sinai rating

8.6

Company rating: 8.6 out of 10

Based on 131 frontline employees who took The Breakroom Quiz

43rd of 1,060 rated hospitals

Job description

Grow your career at Cedars-Sinai!

Our EIS (Enterprise Information Services) applications department achieved Epic Honor Roll - Magna Cum Laude. EIS was also named one of the "Best Places to Work in IT 2025" by Computerworld and ranked #2 among large organizations for hybrid work.

The organization's Healthtech excellence was acknowledged again, this time by the esteemed "CHIME Digital Health Most Wired" recognition program. Cedars-Sinai was assigned a Level 10-the most prestigious level of certification-among more than 300 surveyed healthcare organizations. Cedars-Sinai netted high scores across multiple verticals and particularly excelled in areas of infrastructure, interoperability, and population health innovation.

Why work here?

Beyond an outstanding benefit package and competitive salaries, we take pride in hiring the best, most committed employees. Our staff reflects the culturally and ethnically diverse community we serve. They are proof of our dedication to creating a multifaceted, inclusive environment that fuels innovation and the gold standard of patient care we strive for.

What you will be doing:

The Epic Cadence Analyst facilitates end-user meetings and provides an intermediate level of operational and application build expertise in completing more complex assignments to meet customer goals and desired outcomes. May lead projects. Based on core knowledge of application and operational requirements can translate requirement/concepts into functionality. 

  • Performs advanced-level design, build, and implementation assignments/ projects. Based on deep knowledge of application and operational requirements can translate complex requirements/concepts into functionality.
  • Initiates, facilitates, or leads meetings with end-user/business owners and other EIS teams.
  • May be lead on team projects: translating customer needs, meeting deliverables, status reporting, and managing customer relationships and expectations. 
  • Fills in on various work/projects in the absence of the Team Lead.
  • Identifies and works through teamwork issues and will escalate work issues to Team Lead as needed.
  • Participates in the re-engineering of operational workflow processes with end-users/business owners.
  • Facilitates end-user/business owner needs into system specifications and configuration requirements.
  • Provides high-level expertise in design integration and touch points with other Epic modules and/or other applications.
  • Leads work groups within the department or within the project scope. 
  • Attends and represents unit on various Epic-related committees (CAB, CHOCC, LOCC).
  • Assists team lead in developing project plans and details. 
  • Manage and coordinate the more advanced configuration and build assignments/projects in collaboration with others.
  • May coach team members in application design build testing and other tasks; ensure adequate documentation is provided for support and end-user training; may provide day-to-day guidance to other assigned team members.

*Approved Remote States: Arizona, California, Colorado, Florida, Georgia, Minnesota, Nevada, Oregon, Texas*
 

Experience Requirements:

Two (2) plus years of Epic Cadence design, build, implementation experience. 

Decision Tree design and build experience required, preferably 1+ years.

Provider Template Optimization, Visit type consolidation, Department and Provider, Referrals build experience preferred.

Project management experience. Ability to handle multiple priorities simultaneously.

Educational/Certification Requirements:

High School Diploma/GED required. 

Bachelor's degree in Computer Science, Information Technology, Healthcare, or related field. (preferred)

Epic Cadence Certification required. Decision Tree Badge preferred.

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