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Remote Technical Support Analyst Remote Jobs in Riverside, CA

Essence Journey

Remote Customer Support Associate

Anaheim, CA · Remote

$18.25 - $25.25/hr

We are seeking a motivated and reliable Remote Customer Support Associate to join our growing team. This role is ideal for a detail-oriented professional who thrives in a remote environment, excels ...

Professional Search Group - Orange County

Be Seen First

Banking Support Specialist

Irvine, CA · Remote

$21 - $27/hr

This position is a temporary role, fully remote, and candidates must reside in CA, TX, or NV. About ... Technical Assistance Center Specialist Responsibilities * Become an expert in assigned software and ...

Datafied

Junior Data Analyst

Anaheim, CA · On-site +1

This role is responsible for transforming raw data into actionable insights that support strategic ... Remote Work Requirements * Hard-wired ethernet connection. * Safe and secure workspace. * Ability ...

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All JobsTechnical Support Analyst JobsRemote Technical Support Analyst Remote JobsRemote Technical Support Analyst Remote Jobs in Riverside, CA

Remote Technical Support Analyst Remote information

See Riverside, CA salary details

$16

$28

$45

How much do remote technical support analyst remote jobs pay per hour?

As of Jul 31, 2026, the average hourly pay for remote technical support analyst remote in Riverside, CA is $28.73, according to ZipRecruiter salary data. Most workers in this role earn between $22.55 and $32.60 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Technical Support Analyst, and why are they important?

To thrive as a Remote Technical Support Analyst, you need solid troubleshooting abilities, knowledge of computer systems, and a background in IT or a related field, often supported by certifications like CompTIA A+ or Microsoft Certified. Familiarity with ticketing systems, remote desktop software, and diagnostic tools is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage technical issues remotely. These skills are vital for resolving user concerns efficiently and maintaining high levels of customer satisfaction in a virtual environment.

What is the difference between Remote Technical Support Analyst Remote vs Remote Customer Support Specialist?

AspectRemote Technical Support Analyst RemoteRemote Customer Support Specialist
Required CredentialsTypically certifications like CompTIA A+ or Network+; technical knowledgeCustomer service skills; may have certifications like HDI or ITIL
Work EnvironmentTechnical troubleshooting, remote access tools, diagnostic softwareCustomer communication, issue resolution via chat, email, or phone
Employer & Industry UsageIT companies, tech support firms, software providersRetail, telecom, e-commerce, service industries

While both roles involve remote support, the Remote Technical Support Analyst focuses on technical troubleshooting and diagnostics, whereas the Remote Customer Support Specialist emphasizes customer communication and issue resolution. The former requires more technical certifications, while the latter centers on customer service skills.

What is a Remote Technical Support Analyst?

A Remote Technical Support Analyst is a professional who assists customers or employees with technical issues related to computer systems, software, networks, or hardware, all from a remote location. They typically troubleshoot problems over the phone, via email, or through remote desktop tools. Their responsibilities include diagnosing technical issues, providing step-by-step solutions, and ensuring that IT systems are running efficiently. Remote Technical Support Analysts play a key role in maintaining productivity for businesses by resolving technical problems quickly and effectively.

What are some common challenges faced by Remote Technical Support Analysts, and how can they be effectively managed?

Remote Technical Support Analysts often face challenges such as troubleshooting complex technical issues without physical access to devices, communicating clearly with users who may have varying technical backgrounds, and managing multiple tickets simultaneously. Effective management of these challenges involves strong problem-solving skills, the use of remote desktop tools, clear and patient communication, and maintaining detailed documentation of issues and solutions. Additionally, staying organized and prioritizing tasks helps ensure timely resolution and high user satisfaction.
What are popular job titles related to Remote Technical Support Analyst Remote jobs in Riverside, CA? For Remote Technical Support Analyst Remote jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Remote Technical Support Analyst Remote jobs in Riverside, CA look for? The top searched job categories for Remote Technical Support Analyst Remote jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Remote Technical Support Analyst Remote jobs? Cities near Riverside, CA with the most Remote Technical Support Analyst Remote job openings:
Remote Technical Support Analyst Remote jobs near you

Senior Functional Analyst (Remote)

First American Financial Corporation

Santa Ana, CA • On-site, Remote

$91K - $121K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 10 days ago

Job description

Who We Are
Join a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.
What We Do
The Senior Functional Analyst is responsible for supporting, enhancing, and optimizing enterprise business applications that enable critical corporate functions including Finance, Procurement, Tax, Corporate Real Estate, Board Management, Document Management, and Electronic Signature solutions.
This role serves as a strategic partner between business stakeholders, technology teams, software vendors, Information Security, and Audit partners to ensure applications effectively support business objectives while meeting compliance and governance requirements. The Senior Functional Analyst leads requirements gathering, solution design, configuration, testing, implementation, and ongoing support activities across a portfolio of SaaS and enterprise applications.
The ideal candidate possesses strong functional analysis, product management, business process optimization, and enterprise application support experience, with the ability to quickly learn and support new platforms as business needs evolve.
WHAT YOU'LL DO
Enterprise Application Support
  • Provide functional support for a portfolio of enterprise applications, including Oracle Financials, Coupa, CoStar, OneSource, Diligent Boards, eSignature platforms, and other corporate SaaS solutions.
  • Analyze and resolve application issues while coordinating with internal technical teams and software vendors.
  • Manage application configurations, security roles, workflows, and business rules.

Business Analysis & Solution Delivery
  • Partner with business stakeholders to understand business objectives, requirements, and process challenges.
  • Lead requirements gathering sessions and translate business needs into functional solutions.
  • Develop functional specifications, process flows, use cases, and solution documentation.
  • Coordinate testing activities including test planning, execution, defect management, and UAT.

Product & Application Management
  • Act as a functional product owner for assigned applications.
  • Manage enhancement backlogs and application roadmaps.
  • Evaluate vendor releases and recommend adoption strategies.
  • Participate in vendor relationship management and product evaluations.

Governance, Compliance & Risk Management
  • Partner with Information Security, Risk Management, Internal Audit, and Compliance teams.
  • Support periodic audits through documentation, control evidence, and subject matter expertise.
  • Participate in security reviews, access governance activities, and application risk assessments.
  • Support user access reviews and Segregation of Duties (SoD) assessments.
  • Help remediate audit findings, control gaps, and compliance risks.

Continuous Improvement
  • Drive process improvement initiatives through effective use of technology.
  • Identify opportunities to reduce manual effort, improve data quality, and increase operational efficiency.

WHAT YOU'LL BRING
  • 7+ years of experience as a Functional Analyst, Business Analyst, Product Owner, or Enterprise Applications Analyst.
  • Bachelor's degree in Business, Information Systems, Computer Science, or a related field.
  • Experience supporting enterprise SaaS and cloud applications in a corporate environment.
  • Proven success leading application implementations, enhancements, and business process improvement initiatives.
  • Expertise in requirements gathering and documentation, business process analysis/mapping, and functional solution design.
  • Experience with testing activities, including test case creation, execution, defect management, and UAT coordination.
  • Strong background in change management, stakeholder communication, and application lifecycle management.
  • Knowledge of financial/accounting principles and Procure-to-Pay (P2P) processes.
  • Strong analytical, problem-solving, and troubleshooting skills.

NICE TO HAVE
  • Experience supporting Oracle Financials, Coupa, and/or Optra.
  • Product Management or Product Owner experience in Agile environments.
  • Knowledge of enterprise integrations, APIs, SQL, and data analysis.
  • Experience with automated testing tools and software vendor management.
  • Familiarity with SOX, audit, security, and other regulatory compliance requirements.
  • Proven ability to partner with Information Security, Internal Audit, Risk Management, and Compliance teams.
  • Experience leveraging AI-powered tools and technologies to improve workflows, enhance analysis, and support business objectives.

Pay Range: $112,400.00 - $149,800.00 Annually
This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.
** Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. **
First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).
First American intends to conduct a review of an applicant's criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.
What We Offer
By choice, we don't simply accept individuality - we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.
Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

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