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Remote Technical Support Analyst Remote Jobs in Riverside, CA

Axonius

Technical Support Engineer

Ontario, CA · Remote

$90K - $110K/yr

Analyze ticket patterns and provide objective feedback to management regarding improvements to ... LW1 #LI-REMOTE Axonius is committed to fair and equitable compensation packages. A candidate ...

Axonius

Technical Support Engineer

Ontario, CA · Remote

$90K - $110K/yr

Analyze ticket patterns and provide objective feedback to management regarding improvements to ... LW1 #LI-REMOTE Axonius is committed to fair and equitable compensation packages. A candidate ...

Origence

Application Product Support Analyst I

Irvine, CA · Remote

$22 - $27/hr

Develop and maintain technical and operational expertise for CU Direct products and systems ... Working knowledge of remote access tools and web browsers such as MS Teams, GoToAssist, Chrome and ...

New

Origence

Application Product Support Analyst I

Ontario, CA · Remote

$22 - $27/hr

Provide high-quality technical support and customer service via telephone and/or electronically to ... Working knowledge of remote access tools and web browsers such as MS Teams, GoToAssist, Chrome and ...

Saalex

AMBIT/SIS Technical Specialist

Corona, CA · Remote

$100K - $125K/yr

... remote and distributed system environments * Support analytics, modeling, and simulation efforts ... Develop and maintain technical artifacts, including: * System design documentation * Requirements ...

Saalex

AMBIT/SIS Technical Specialist

Corona, CA · Remote

$100K - $125K/yr

... remote and distributed system environments * Support analytics, modeling, and simulation efforts ... Develop and maintain technical artifacts, including: * System design documentation * Requirements ...

Saalex

AMBIT/SIS Technical Specialist

Corona, CA · On-site +1

$100K - $125K/yr

... remote and distributed system environments * Support analytics, modeling, and simulation efforts ... Develop and maintain technical artifacts, including: * System design documentation * Requirements ...

Professional Search Group - Orange County

Be Seen First

Technical Customer Support Representative

Irvine, CA · Remote

$22 - $27/hr

This position is a temporary role, fully remote, and candidates must reside in California. About ... Team-oriented mindset Preferred Qualifications * 3-5 years of experience in technical support or ...

Professional Search Group - Orange County

Be Seen First

Technical Customer Support Representative

Corona, CA · Remote

$22 - $27/hr

This position is a temporary role, fully remote, and candidates must reside in California. About ... Team-oriented mindset Preferred Qualifications * 3-5 years of experience in technical support or ...

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How much do remote technical support analyst remote jobs pay per hour?

As of May 28, 2026, the average hourly pay for remote technical support analyst remote in Riverside, CA is $28.73, according to ZipRecruiter salary data. Most workers in this role earn between $22.55 and $32.60 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Technical Support Analyst, and why are they important?

To thrive as a Remote Technical Support Analyst, you need solid troubleshooting abilities, knowledge of computer systems, and a background in IT or a related field, often supported by certifications like CompTIA A+ or Microsoft Certified. Familiarity with ticketing systems, remote desktop software, and diagnostic tools is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage technical issues remotely. These skills are vital for resolving user concerns efficiently and maintaining high levels of customer satisfaction in a virtual environment.

What are some common challenges faced by Remote Technical Support Analysts, and how can they be effectively managed?

Remote Technical Support Analysts often face challenges such as troubleshooting complex technical issues without physical access to devices, communicating clearly with users who may have varying technical backgrounds, and managing multiple tickets simultaneously. Effective management of these challenges involves strong problem-solving skills, the use of remote desktop tools, clear and patient communication, and maintaining detailed documentation of issues and solutions. Additionally, staying organized and prioritizing tasks helps ensure timely resolution and high user satisfaction.

What is a Remote Technical Support Analyst?

A Remote Technical Support Analyst is a professional who assists customers or employees with technical issues related to computer systems, software, networks, or hardware, all from a remote location. They typically troubleshoot problems over the phone, via email, or through remote desktop tools. Their responsibilities include diagnosing technical issues, providing step-by-step solutions, and ensuring that IT systems are running efficiently. Remote Technical Support Analysts play a key role in maintaining productivity for businesses by resolving technical problems quickly and effectively.

What is the difference between Remote Technical Support Analyst Remote vs Remote Customer Support Specialist?

AspectRemote Technical Support Analyst RemoteRemote Customer Support Specialist
Required CredentialsTypically certifications like CompTIA A+ or Network+; technical knowledgeCustomer service skills; may have certifications like HDI or ITIL
Work EnvironmentTechnical troubleshooting, remote access tools, diagnostic softwareCustomer communication, issue resolution via chat, email, or phone
Employer & Industry UsageIT companies, tech support firms, software providersRetail, telecom, e-commerce, service industries

While both roles involve remote support, the Remote Technical Support Analyst focuses on technical troubleshooting and diagnostics, whereas the Remote Customer Support Specialist emphasizes customer communication and issue resolution. The former requires more technical certifications, while the latter centers on customer service skills.

What are popular job titles related to Remote Technical Support Analyst Remote jobs in Riverside, CA? For Remote Technical Support Analyst Remote jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Remote Technical Support Analyst Remote jobs in Riverside, CA look for? The top searched job categories for Remote Technical Support Analyst Remote jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Remote Technical Support Analyst Remote jobs? Cities near Riverside, CA with the most Remote Technical Support Analyst Remote job openings:
Remote Technical Support Analyst Remote jobs near you

Remote Sensing Technical Support Advisor in Vegetation Management

Southern California Edison (SCE)

Pomona, CA • On-site, Remote

$114.40K - $171.60K/yr

Full-time

Posted 11 days ago

Job description

Join the Clean Energy Revolution
Become a Remote Sensing Technical Support Advisor in Vegetation Management at Southern California Edison (SCE) and build a better tomorrow. In this job, you'll provide comprehensive technical support and operational management for Vegetation Management's GIS systems, AI diagnostic tools, and AI model infrastructure across the organization. This role ensures systems reliability, responsive troubleshooting, and optimal utilization of remote sensing technologies. As a Remote Sensing Technical Support Advisor in Vegetation Management, your work will help power our planet, reduce carbon emissions and create cleaner air for everyone. Are you ready to take on the challenge to help us build the future?
Responsibilities
  • Leads complex GIS projects and initiatives ensuring technical accuracy, compliance with standards, and timely delivery.
  • Serves as the primary point of contact for all user inquiries and technical issues delivering frontline user support for tools and resolving access, functionality, and usability concerns.
  • Designs and develops advanced GIS workflows, automation scripts, and analytical models to optimize data management and spatial analysis.
  • Serves as a technical advisor for cross-functional teams, providing guidance on GIS integration with enterprise systems and emerging technologies. Tracks and reports platform and tool utilization to provide insights for process improvements and expanded applications.
  • Oversees data governance and quality assurance programs, ensuring enterprise data integrity and adherence to regulatory requirements. Provides feedback on the effectiveness of AI models, coordinating with data science and IT teams to resolve bugs or inconsistencies affecting geospatial results.
  • Manages vendor relationships and external partnerships for GIS platform enhancements, software, services, and data acquisition. Works with external vendors and internal stakeholders to coordinate platform enhancements, schedule updates and manage technical escalations.
  • Facilitates effective communication between user groups, the data science team, IT and vendors to expedite technical issue resolution.
  • Develops and implements advanced mapping standards and methodologies, driving consistency across business units. Develops and updates user documentation, technical guides and training resources to promote effective tool adoption.
  • Coordinates enterprise-level data remediation efforts, including validation, reconciliation, and alignment with field conditions to solve complex system-level problems that affect tools.
  • Mentors and provides technical leadership to lower-level GIS specialists, fostering skill development and knowledge sharing.
  • Conducts advanced spatial analytics and predictive modeling, supporting strategic planning and operational decision-making.
  • Prepares executive-level reports and presentations, translating complex geospatial insights into actionable business intelligence.
  • A material job duty of all positions within the Company is ensuring the protection of all its physical, financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity.

Minimum Qualifications
  • Seven or more years of experience in GIS and analyzing data.

Preferred Qualifications
  • Bachelor's degree in remote sensing, information technology, engineering, or a related field.
  • Three years of experience providing technical support for digital platforms or software tools.
  • Expert knowledge of remote sensing concepts and digital twin technologies.
  • Strong communication skills for assisting users and collaborating with technical teams.

Additional Information
  • This position's work mode is hybrid. The employee will report to an SCE facility for a set number of days with the option to work remotely on the remaining days. Unless otherwise noted, employees are required to work and reside in the state of California. Further details of this work mode will be discussed at the interview stage. The work mode can be changed based on business needs.
  • Visit our Candidate Resource page to get meaningful information related to benefits, perks, resources, testing information, hiring process, and more!
  • Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
  • This position has been identified as a NERC/CIP impacted position - Prior to being hired, the successful candidate must pass a Personnel Risk Assessment (PRA) or Background Investigation. Once hired, the candidate must complete specified training prior to gaining un-escorted access to assigned work location and performing necessary job duties.
  • Relocation does not apply to this position.

About Southern California Edison
The people at SCE don't just keep the lights on. Our mission is so much bigger. We're fueling the kind of innovation that's changing an entire industry, and quite possibly the planet. Join us and create a future with cleaner energy, while providing our customers with the safety and reliability they demand. At SCE, you'll have a chance to grow personally and professionally, making a real impact in Southern California and around the world.
Southern California Edison is a proud Equal Opportunity Employer, including disability and protected veteran status.
We are committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations at AskHR@sce.com or (626) 302-3456 and select option 2.

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