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Remote Technical Support Analyst Remote Jobs in Riverside, CA

Tomra

Customer Support Manager - Americas

Irvine, CA · On-site +1

$110.21K - $137.76K/yr

... including remote support and escalation governance * Act as the senior escalation point for high-impact customer and technical issues, driving structured root-cause analysis and durable fixes

Essence Journey

Remote Customer Support Associate

Anaheim, CA · Remote

$18.25 - $25/hr

Remote Customer Support Associate We are seeking a motivated and reliable Remote Customer Support Associate to join our growing team. This role is ideal for a detail-oriented professional who thrives ...

TEKsystems

Remote (HVAC)

Ontario, CA · On-site +1

$20.65 - $22/hr

Technical Support Representative (HVAC / Tankless Water Heaters) Overview We are seeking a customer-focused and technically skilled Technical Support Representative to support our product line and ...

Datafied

Junior Data Analyst

Anaheim, CA · On-site +1

This role is responsible for transforming raw data into actionable insights that support strategic ... Remote Work Requirements * Hard-wired ethernet connection. * Safe and secure workspace. * Ability ...

OSTechnical

Be Seen First

Remote Electronic Health Records (EHR) Analyst

Irvine, CA · Remote

... Analyst This is a full time job, Contract to hire with a client at Irvine, CA. You can work remote ... Responsibilities • Configure, maintain and optimize the EHR systems to support organizational ...

DataAnnotation

SOC Analyst

Santa Ana, CA · Remote

$40 - $75/hr

... technical security problems, and providing feedback that directly shapes how these systems reason ... Fully remote: work from anywhere in the US, Canada, UK, Ireland, Australia, and New Zealand.

DataAnnotation

SOC Analyst

Fontana, CA · Remote

$40 - $75/hr

... technical security problems, and providing feedback that directly shapes how these systems reason ... Fully remote: work from anywhere in the US, Canada, UK, Ireland, Australia, and New Zealand.

DataAnnotation

SOC Analyst

Orange, CA · Remote

$40 - $75/hr

... technical security problems, and providing feedback that directly shapes how these systems reason ... Fully remote: work from anywhere in the US, Canada, UK, Ireland, Australia, and New Zealand.

DataAnnotation

Cybersecurity Analyst

Jurupa Valley, CA · Remote

$40 - $75/hr

... technical security problems, and providing feedback that directly shapes how these systems reason ... Fully remote: work from anywhere in the US, Canada, UK, Ireland, Australia, and New Zealand.

DataAnnotation

Cybersecurity Analyst

Santa Ana, CA · Remote

$40 - $75/hr

... technical security problems, and providing feedback that directly shapes how these systems reason ... Fully remote: work from anywhere in the US, Canada, UK, Ireland, Australia, and New Zealand.

DataAnnotation

Cybersecurity Analyst

Pomona, CA · Remote

$40 - $75/hr

... technical security problems, and providing feedback that directly shapes how these systems reason ... Fully remote: work from anywhere in the US, Canada, UK, Ireland, Australia, and New Zealand.

DataAnnotation

SOC Analyst

Anaheim, CA · Remote

$40 - $75/hr

... technical security problems, and providing feedback that directly shapes how these systems reason ... Fully remote: work from anywhere in the US, Canada, UK, Ireland, Australia, and New Zealand.

DataAnnotation

SOC Analyst

Ontario, CA · Remote

$40 - $75/hr

... technical security problems, and providing feedback that directly shapes how these systems reason ... Fully remote: work from anywhere in the US, Canada, UK, Ireland, Australia, and New Zealand.

DataAnnotation

Cybersecurity Analyst

Rancho Cucamonga, CA · Remote

$40 - $75/hr

... technical security problems, and providing feedback that directly shapes how these systems reason ... Fully remote: work from anywhere in the US, Canada, UK, Ireland, Australia, and New Zealand.

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Remote Technical Support Analyst Remote information

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$16

$28

$45

How much do remote technical support analyst remote jobs pay per hour?

As of May 31, 2026, the average hourly pay for remote technical support analyst remote in Riverside, CA is $28.73, according to ZipRecruiter salary data. Most workers in this role earn between $22.55 and $32.60 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Technical Support Analyst, and why are they important?

To thrive as a Remote Technical Support Analyst, you need solid troubleshooting abilities, knowledge of computer systems, and a background in IT or a related field, often supported by certifications like CompTIA A+ or Microsoft Certified. Familiarity with ticketing systems, remote desktop software, and diagnostic tools is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage technical issues remotely. These skills are vital for resolving user concerns efficiently and maintaining high levels of customer satisfaction in a virtual environment.

What are some common challenges faced by Remote Technical Support Analysts, and how can they be effectively managed?

Remote Technical Support Analysts often face challenges such as troubleshooting complex technical issues without physical access to devices, communicating clearly with users who may have varying technical backgrounds, and managing multiple tickets simultaneously. Effective management of these challenges involves strong problem-solving skills, the use of remote desktop tools, clear and patient communication, and maintaining detailed documentation of issues and solutions. Additionally, staying organized and prioritizing tasks helps ensure timely resolution and high user satisfaction.

What is a Remote Technical Support Analyst?

A Remote Technical Support Analyst is a professional who assists customers or employees with technical issues related to computer systems, software, networks, or hardware, all from a remote location. They typically troubleshoot problems over the phone, via email, or through remote desktop tools. Their responsibilities include diagnosing technical issues, providing step-by-step solutions, and ensuring that IT systems are running efficiently. Remote Technical Support Analysts play a key role in maintaining productivity for businesses by resolving technical problems quickly and effectively.

What is the difference between Remote Technical Support Analyst Remote vs Remote Customer Support Specialist?

AspectRemote Technical Support Analyst RemoteRemote Customer Support Specialist
Required CredentialsTypically certifications like CompTIA A+ or Network+; technical knowledgeCustomer service skills; may have certifications like HDI or ITIL
Work EnvironmentTechnical troubleshooting, remote access tools, diagnostic softwareCustomer communication, issue resolution via chat, email, or phone
Employer & Industry UsageIT companies, tech support firms, software providersRetail, telecom, e-commerce, service industries

While both roles involve remote support, the Remote Technical Support Analyst focuses on technical troubleshooting and diagnostics, whereas the Remote Customer Support Specialist emphasizes customer communication and issue resolution. The former requires more technical certifications, while the latter centers on customer service skills.

What are popular job titles related to Remote Technical Support Analyst Remote jobs in Riverside, CA? For Remote Technical Support Analyst Remote jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Remote Technical Support Analyst Remote jobs in Riverside, CA look for? The top searched job categories for Remote Technical Support Analyst Remote jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Remote Technical Support Analyst Remote jobs? Cities near Riverside, CA with the most Remote Technical Support Analyst Remote job openings:
Remote Technical Support Analyst Remote jobs near you

Customer Support Manager - Americas

Tomra

Irvine, CA • On-site, Remote

$110.21K - $137.76K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 9 days ago

Tomra rating

6.6

Company rating: 6.6 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

334th of 415 rated machine equipment manufacturers

Job description

Company Description
TOMRA Food is a multinational organization and a leading provider of sensor-based sorting, peeling and integrated post-harvest solution for the food industries. Transforming global food production to maximize food safety and minimize food loss by making sure Every Resource Counts™, has been our strength for over 50 years.
At TOMRA, we want people to innovate, show passion in their work and be responsible. We encourage the freedom to innovate and take risks that result in breakthroughs that challenge the status quo. We value passion that focuses and commits to meeting success. We believe in a responsible and safe mindset that takes care of our customers, products, and fellow employees.
Job Description
As our Customer Support Manager Americas, you lead the regional Customer Support Center and the teams behind it including Customer Service, Technical Support, Technical Escalations, and Service Excellence. Your mission is to deliver a consistent, high-quality customer experience across every support touchpoint while improving operational performance, technical quality, and service outcomes.
In this role, you will:
  • Lead end-to-end service operations across the Americas, from first contact to resolution
  • Set, track, and improve KPIs including CSAT, response time, resolution time, backlog, and service quality
  • Build a Technical Support Center of Excellence, including remote support and escalation governance
  • Act as the senior escalation point for high-impact customer and technical issues, driving structured root-cause analysis and durable fixes
  • Partner across Field Service, Technical Experts, Supply Chain, Engineering, Product, Sales, Digital, and global teams to improve end-to-end performance
  • Lead a critical CRM transition from IFS to Microsoft Dynamics 365 while keeping workflows stable and customers informed
  • Own budget delivery, forecasting, and short, medium and long-term priorities aligned to our service strategy

Health, safety and care for the environment come first. You are empowered to stop work if something feels unsafe, and we expect everyone to speak up so we can prevent harm and reduce our environmental impact.
As a people manager, you build a team where people know what success looks like, feel safe to speak up, and can do their best work. We believe engaged teams deliver better outcomes for customers, and you set the tone through clear priorities, regular feedback, and development.
Qualifications
You have:
  • 8+ years of experience in customer service, technical support, or service operations, including 5+ years leading teams
  • Experience leading regional, remote, or multidisciplinary teams in a service environment
  • Experience establishing or scaling support operations, including escalation frameworks and performance review cadence
  • Experience using CRM or ERP data to run service operations including cases, escalations, dashboards, and KPIs
  • Experience leading or supporting CRM or ERP implementations and adoption in service workflows
  • Willingness to travel across North and Latin America, typically 25 to 50 percent depending on business needs, and ability to obtain and maintain a valid passport
  • Ability to drive without restrictions in your country of residence

You can further develop on the job:
  • Microsoft Dynamics 365 experience and deeper implementation capability during the IFS transition

If you don't meet every single requirement, we encourage you to apply. At TOMRA, we recognize that diverse perspectives drive innovation and success. You may be just the right candidate for this or other roles.
Additional Information
Pay Band
For U.S. applicants, in accordance with applicable disclosure requirements, the anticipated hourly base pay range for this position is $110,208.00 to $137,760.00 annually. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and location.
Why work for us:
Be part of a mission to transform how we all obtain, use and reuse the planet's resources to enable a world without waste. We love innovation, a collaborative environment where idea sharing and thinking outside the box is encouraged.
What we offer:
  • Comprehensive medical, dental, and vision plans with 100% employee premium coverage
  • 31 days of PTO annually (vacation, sick, and holidays), increasing with tenure
  • 401(k) with 100% match on the first 4% of your contributions
  • 8 weeks of fully paid parental leave for eligible employees
  • Up to 4 days of paid bereavement leave to support employees during personal loss
  • Employee Assistance Program supporting mental, emotional, and financial well-being
  • Inclusive culture that values diversity, well-being, and teamwork
  • Global career growth opportunities with strong internal promotion record

Proud Gold Level 2024 & 2025 Cigna Healthy Workforce Award recipient
TOMRA is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristic protected by law. Reasonable accommodations will be made to meet the requirements of the Americans with Disabilities Act and will be provided as requested by candidates taking part in all aspects of the selection process.
All your information will be kept confidential according to EEO guidelines.
Videos To Watch
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