Remote Technical Support Analyst Remote Jobs in Riverside, CA

This is a fully remote position. We are seeking an experienced Product Owner to help drive clarity, focus, and execution across our Microsoft 365 product portfolio, including monitoring, reporting, governance, and adoption solutions. This role sits at the intersection of customers, engineering, support, and leadership, translating real-world customer problems into clear, actionable product requirements.

This is a hands-on role for someone who enjoys working close to the product, customers, and engineering, and who thrives in an environment where ownership matters more than titles.

Product Ownership & Execution

• Own and maintain the product backlog across the ENow suite of products
• Write clear, concise Epics, Features, and User Stories with strong acceptance criteria
• Ensure backlog is prioritized, groomed, and ready to support a 60-day development horizon
• Partner with Engineering to estimate, scope, and sequence work
• Act as a decision-maker on scope and trade-offs during development

Customer & Market Alignment

• Gather input from customers, support, sales, and implementation to identify pain points and opportunities
• Translate customer challenges into practical, high-value solutions
• Validate requirements through customer conversations, support data, and usage insights
• Help balance enterprise customer needs with scalable product design

Collaboration & Communication

• Serve as a bridge between Engineering, Support, Sales, and Leadership
• Participate in sprint planning, backlog refinement, demos, and retrospectives
• Clearly communicate what is being built, why, and when
• Support pre-sales and demo readiness by ensuring consistent functionality and data
• Periodically deliver product demos and technical walkthroughs to prospects and partners
• Support Sales by explaining product capabilities, use cases, and value propositions

Product Quality & Outcomes

• Define success criteria for features
• Ensure features align with security, compliance, and least-privileged access principles
• Review beta deployments to validate that delivered functionality meets expectations
• Continuously refine features based on feedback and real-world usage

• Engineering consistently has a clear, prioritized backlog
• Fewer requirement-driven reworks and mid-sprint changes
• Improved alignment between customer needs and delivered features
• More confident demos and sales conversations
• Tangible improvements in customer outcomes (e.g. Better governance posture)

• 5+ years of experience as a Product Owner, Business Analyst, or similar role
• Experience working with Agile / Scrum teams
• Strong ability to write clear requirements and acceptance criteria
• Comfortable working closely with developers and technical stakeholders
• Experience in SaaS or enterprise software environments
• Excellent communication and prioritization skills
• Familiarity with Microsoft 365, Entra ID (Azure AD), Exchange, Teams, SharePoint, or Power Platform

• Experience with monitoring, security, governance, or analytics products
• Understanding of enterprise IT environments and admin workflows
• Experience in a small company or startup environment
• Exposure to tools like Azure DevOps, Aha, Confluence, or similar

The salary range for this role is $140,000 - $150,000. ENow offers a competitive total rewards package which includes base salary and a comprehensive benefits & perks package. Exact compensation is determined based on a number of factors including experience, skill level, location, and qualifications which are assessed during the interview process. Additional details about total compensation and benefits will be provided by our Recruiting Team during the hiring process. In addition to the salary range listed, this role offers a meaningful, performance-based variable component. A significant portion of total compensation (up to 25%) is tied to measurable outcomes.

• High-impact position with direct influence on product direction and customer outcomes
• Opportunity to help shape the future of M365 monitoring and governance
• Close collaboration with leadership and engineering
• Flexible environment where ownership and initiative matter
• A team that values clarity, accountability, and practical execution