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Remote Technical Customer Support Jobs in Decatur, GA

ABB

Utility Inside Sales Support Specialist

Lilburn, GA · Remote

While this is a remote position, candidates should be located in eastern or central time zones. You ... Minimum 3 years of technical customer support experience in the Industrial, Utility or related ...

Tractian

Technical Support Engineer

Atlanta, GA · On-site +1

... remote support via Helpdesk and email, and document actions in HubSpot CRM. Additionally, you'll ... Resolve complex technical problems by delivering accurate and timely engineering solutions.

Tractian

Technical Support Engineer

Atlanta, GA · Remote

... remote support via Helpdesk and email, and document actions in HubSpot CRM. Additionally, you'll ... Resolve complex technical problems by delivering accurate and timely engineering solutions.

MacStadium

Senior Technical Support Engineer

Atlanta, GA · On-site +1

$80K - $100K/yr

As a Senior Technical Support Engineer, you will be the operational backbone of our support ... remote access to macOS environments for enterprise customers. * Mac focused IaaS: Enterprise-grade ...

Ketch

Technical Support Engineer (East Coast)

Atlanta, GA · On-site +1

$90K - $125K/yr

Remote -- US East Coast Type: Full-Time About Ketch Ketch is redefining responsible data use for ... You will also support our PS team during customer implementations as the technical expert in the ...

Ketch

Technical Support Engineer (East Coast)

Atlanta, GA · Remote

$90K - $125K/yr

Remote -- US East Coast Type: Full-Time About Ketch Ketch is redefining responsible data use for ... You will also support our PS team during customer implementations as the technical expert in the ...

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How much do remote technical customer support jobs pay per hour?

As of Jun 20, 2026, the average hourly pay for remote technical customer support in Decatur, GA is $18.00, according to ZipRecruiter salary data. Most workers in this role earn between $13.12 and $21.59 per hour, depending on experience, location, and employer.

What is a Remote Technical Customer Support job?

A Remote Technical Customer Support job involves assisting customers with technical issues related to a company's products or services, all while working from a location outside of a traditional office. Support is typically provided via phone, email, chat, or ticketing systems. These professionals troubleshoot problems, guide users through solutions, and escalate complex issues to higher-level technical teams when necessary. Working remotely requires strong communication skills, a reliable internet connection, and proficiency with relevant software tools. It is a popular role for those seeking flexibility and the ability to work from anywhere.

What are some common challenges faced by Remote Technical Customer Support professionals, and how can they be managed effectively?

Remote Technical Customer Support professionals often encounter challenges such as troubleshooting complex technical issues without direct access to customer systems, managing multiple communication channels, and maintaining effective collaboration with team members across different time zones. To manage these challenges, it’s important to develop strong problem-solving skills, become proficient with remote diagnostic tools, and maintain clear documentation of customer interactions. Regular virtual meetings and using project management platforms can also help foster team collaboration and knowledge sharing.

What are the key skills and qualifications needed to thrive as a Remote Technical Customer Support specialist, and why are they important?

To thrive as a Remote Technical Customer Support specialist, you need strong troubleshooting abilities, technical knowledge relevant to the products supported, and typically a background in IT or customer service. Familiarity with CRM systems, ticketing platforms, and remote desktop tools is essential for resolving customer issues efficiently. Excellent communication, patience, and problem-solving skills help build trust and provide clear guidance to users. These skills ensure effective support delivery, high customer satisfaction, and swift resolution of technical problems in a remote setting.
What are popular job titles related to Remote Technical Customer Support jobs in Decatur, GA? For Remote Technical Customer Support jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Remote Technical Customer Support jobs in Decatur, GA look for? The top searched job categories for Remote Technical Customer Support jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Remote Technical Customer Support jobs? Cities near Decatur, GA with the most Remote Technical Customer Support job openings:
Remote Technical Customer Support jobs near you
Virtual Customer Support Representative

Virtual Customer Support Representative

American Income Life Insurance Company

Atlanta, GA • On-site, Remote

$90K - $120K/yr

Full-time

Posted 26 days ago

Job description

AO Globe Life is hiring individuals who want a flexible, remote role where communication, service, and growth all come together.
In this position, you'll connect with individuals who have requested to learn more about available benefits. Your role is to guide them through their options, answer questions, and provide a smooth, professional experience from start to finish.
No cold calling. No door-to-door. Just real conversations with people who are already open to learning more.What You'll Be Doing
  • Meet with clients virtually through Zoom
  • Review needs and walk through available programs
  • Answer questions and provide clear, helpful guidance
  • Complete simple digital documentation and follow-ups
  • Attend team training and ongoing development sessions
Why People Apply
  • 100% remote - no commute
  • Flexible scheduling
  • No experience required - full training provided
  • No cold calling or outbound prospecting
  • Clients have already requested information
  • Clear path into leadership and mentorship roles
  • Supportive, team-focused environment
What You'll Need
  • Must be authorized to work in the U.S.
  • Laptop or computer with camera + reliable internet
  • Strong communication skills
  • Comfortable working independently
  • Coachable and motivated to grow
About AO Globe Life
AO Globe Life has supported working families for over 70 years, partnering with unions, credit unions, veterans, and associations nationwide. The company operates fully remotely and focuses on long-term growth, development, and service.

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