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Remote Support Jobs in Portland, OR (NOW HIRING)

Drug Hunter

IT Support Specialist

Portland, OR · Remote

$50K - $60K/yr

... an IT Support Specialist to be the friendly first point of contact for our fully remote team ... About Our Team We're a small, remote-first company that depends on our tools working well and our ...

Suvoda

Software Support Specialist

Portland, OR · Remote

This is a remote-capable role within the state of Oregon, with a set schedule of 12:00pm-8:00pm PST / 3:00pm -11:00pm EST. At Suvoda, our Software Support Specialists support clinical trial sites ...

InsuraTec

Sales Representative (Remote)

Aloha, OR · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

InsuraTec

Sales Representative (Remote)

Gresham, OR · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

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Showing results 21-40

All JobsSupport JobsRemote Support JobsRemote Support Jobs in Portland, OR

Remote Support information

See Portland, OR salary details

$15

$27

$47

How much do remote support jobs pay per hour?

As of Jul 30, 2026, the average hourly pay for remote support in Portland, OR is $27.62, according to ZipRecruiter salary data. Most workers in this role earn between $20.38 and $30.10 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Support specialist, and why are they important?

To thrive as a Remote Support specialist, you need strong problem-solving abilities, technical troubleshooting skills, and typically a background in IT or customer support. Familiarity with remote desktop tools, ticketing systems, and common operating systems is essential, and certifications like CompTIA A+ or Microsoft Certified support credentials are often preferred. Excellent communication, patience, and active listening set top performers apart in this role. These skills ensure efficient resolution of technical issues while maintaining a positive customer experience, which is critical for client satisfaction and organizational success.

What is the difference between Remote Support vs Help Desk Technician?

AspectRemote SupportHelp Desk Technician
CredentialsTypically requires certifications like CompTIA A+ or Network+Often requires similar certifications, such as CompTIA A+ or Microsoft Certified
Work EnvironmentProvides technical assistance remotely via phone, chat, or remote access toolsProvides support primarily via phone or in-person, often within an office setting
Employer & Industry UsageUsed across IT, tech support, and customer service industriesCommon in IT, corporate, and customer service sectors

Remote Support and Help Desk Technician roles share similar credentials and work environments, focusing on troubleshooting and resolving technical issues. Remote Support emphasizes remote assistance using remote access tools, while Help Desk Technicians may work on-site or via phone. Both roles are vital in IT support, often overlapping in skills and certifications.

What Are Remote Support Jobs?

Remote support jobs include positions such as remote technical support specialist, information technology support specialist, systems support specialist, and remote help desk support analyst, to name just a few. Your specific responsibilities depend on the field in which you work, and many fields, including business, healthcare, customer service, and education, employ support specialists to answer calls about hardware and software issues. Your duties also depend on the type of support you provide. Your job may focus on server or database problems, or you may work to troubleshoot systems administration issues or answer general customer questions.

What are some common challenges faced by professionals in a Remote Support role, and how can they be addressed?

One common challenge in Remote Support roles is effectively diagnosing and resolving issues without physical access to devices, which requires strong communication skills and proficiency with remote troubleshooting tools. Professionals may also face difficulties managing multiple support tickets simultaneously, making time management and prioritization essential. Building rapport with users remotely can be more challenging than in-person interactions, so maintaining a patient and empathetic approach is crucial. Regular training on new software and staying updated on company protocols also help Remote Support professionals deliver effective assistance.

What is remote support?

Remote support refers to technical assistance provided to users over the internet or other networks, without the need for a technician to be physically present. It typically involves troubleshooting computer issues, software installation, or system maintenance by accessing the user's device remotely. This allows for faster issue resolution and convenience for both the support provider and the end user. Remote support is commonly used in IT helpdesks and customer service environments.
More about Remote Support jobs
What are the most commonly searched types of Support jobs in Portland, OR? The most popular types of Support jobs in Portland, OR are:
What are popular job titles related to Remote Support jobs in Portland, OR? For Remote Support jobs in Portland, OR, the most frequently searched job titles are:
What job categories do people searching Remote Support jobs in Portland, OR look for? The top searched job categories for Remote Support jobs in Portland, OR are:
What cities near Portland, OR are hiring for Remote Support jobs? Cities near Portland, OR with the most Remote Support job openings:
Remote Support jobs near you
Infographic showing various Remote Support job openings in Portland, OR as of July 2026, with employment types broken down into 85% Full Time, 11% Part Time, and 4% Contract. Highlights an 59% Physical, 4% Hybrid, and 37% Remote job distribution, with an average salary of $57,457 per year, or $27.6 per hour.

IT Support Specialist

Drug Hunter

Portland, OR • Remote

$50K - $60K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

About Drug Hunter

Drug Hunter is a B2B subscription scientific intelligence platform for biotech and pharmaceutical R&D scientists that empowers them to discover the medicines of the future. We serve many of the world’s leading biotech and pharmaceutical organizations, including Dow 30 and S&P 500 companies.

Who We Are Looking For

Are you looking to launch your IT career on a team that will actually invest in you? We’re looking for an IT Support Specialist to be the friendly first point of contact for our fully remote team, keeping everyone’s devices, accounts, and tools running smoothly. This is an entry-level role built for a bright, driven person who may not have all the experience yet but has the ability to pick things up fast and grow into a well-rounded technologist.

About Our Team

We’re a small, remote-first company that depends on our tools working well and our people getting fast, patient help when they don’t. You’ll work closely with the rest of the team, with plenty of mentorship and room to grow. We value curiosity, reliability, and a genuine willingness to help. We’ll give you real ownership as you get comfortable, rather than making you wait years to earn it.

What You’ll Do
  • Serve as the first point of contact for help desk requests, troubleshooting hardware and software issues for a fully remote team.
  • Manage and maintain our Mac and Windows fleet, using JAMF for Macs and Windows management tooling for everything from setup and configuration to updates and security compliance.
  • Handle user provisioning end to end: onboarding new hires with the right accounts, devices, and access, and offboarding departures cleanly and securely.
  • Administer Google Workspace, managing accounts, groups, and access as part of day-to-day provisioning and support.
  • Manage access to software and applications, granting, adjusting, and revoking permissions across the tools the company relies on.
  • Take direction on day-to-day work while also running smaller projects independently, with light oversight rather than constant hand-holding.
  • Grow into owning systems outright as you build confidence in them, taking on more responsibility over time.
  • Document common issues and fixes, helping build out an internal knowledge base that makes everyone’s life easier.

Requirements

What We’re Looking For
  • A quick learner. Above all, we want someone who picks things up fast and is genuinely excited to learn. We care more about drive and aptitude than a long résumé.
  • A real interest in IT support and the patience to help people solve problems, no matter their technical comfort level.
  • The ability to take direction well and also work through projects on your own with only light supervision.
  • Some familiarity with macOS and Windows environments; hands-on exposure to device management (JAMF or another MDM) is a plus but not required.
  • A basic grasp of user account and access management, or the eagerness to learn it quickly.
  • Experience with or comfort learning Google Workspace administration.
  • Strong communication skills, especially the ability to explain technical things clearly to non-technical colleagues.
  • Organized, dependable, and comfortable working independently in a remote setting.
  • Relevant coursework, a certification like CompTIA A+, a degree, or equivalent hands-on experience is welcome, but attitude and ability to learn matter most.

Benefits

Benefits

Drug Hunter provides industry-leading benefits, including the following:

  • $50,000-$60,000 Salary depending on experience
  • Broad range of medical, dental, vision, and life insurance plans for employees and their dependents, including generous coverage for a platinum PPO healthcare plan
  • Short-term disability and long-term disability insurance
  • Cancer and critical illness coverage
  • Up to 14 weeks paid parental leave (after 1 yr tenure) and childcare FSA plan
  • 401(k) + employer match
  • Home office set up stipend for fully remote employees
  • Learning and development support
  • Generous and flexible vacation and leave policies