Technical Support Associate Jobs in Portland, OR

The Technical Support Regional - Application Engineer works with welding equipment. This role utilizes advanced knowledge of Fronius equipment to support the sales process. The Technical Support Regional - application Engineer is responsible for demonstrating the value of Fronius products and services to new and existing customers. This position requires frequent travel to customer sites, installation sites, and meetings.

Tasks and Responsibilities

• Supports the Fronius Sales Representative and/or the sales process in the designing of system installation parameters for routine configuration and installation of Fronius product to clients and potential clients
• Organizes and executes product tests at customer locations during the pre-serial/test phase as well as forwarding this knowledge to the national team.
• Evaluates the client's needs for upgrades or up-sells of current or new installations
• Works independently with clients and prospective clients at their locations providing product guidance and support and addressing installation and product usability issues of routine to moderate complexity
• Attends/facilitates presentations or develops proposals, conducts demonstrations, acting as the technical expert
• Provides application advice for Fronius team members, end customers, distributors, and dealers
• Performs welding system and software installations and integrations at client locations
• Conducts test welds of client or prospective client prototypes and/or samples, documenting the results on the Fronius intranet
• Programs, troubleshoots, and tests robotic control units
• Conducts training events for colleagues, distributors, dealers, and end clients with a focus on new and repeat sales
• Customizes training documents for new and existing clients
• Provides technical support for the introduction of products/systems/processes onto the market
• Forwards feedback about market, competition, and products to the national team
• Participates in trade fairs and provides product and technical guidance and support at regional and national events
• Provides email and telephone support for routine welding queries/problems
• Leads and/or supports initiation of modifications and further developments of Fronius products
• Facilitates and leads Feasibility Studies
• All other duties as assigned by management

Requirements

• Possess a valid passport, or has the ability to obtain and pay for a valid passport
• Regular travel
• Must be willing and authorized to travel throughout the USA and Europe
• Must have a valid driver's license
• 1-4 years of experience in the field and/or Associates Degree in an appropriate area of specialty
• Preferred Welding Engineering Technology B.S.
• Knowledge of Spanish and/or German a plus
• Strong knowledge of MS Outlook, Excel, Word, Power Point
• Ability to work independently and/or remotely
• Candidate must be able to work with a team or alone as the need arises
• Problem-solving skills
• Ability to work on multiple projects
• Demonstrated ability as a team contributor

Health and Safety

• Must comply with all safety and health standards established by Fronius USA, LLC and federal, state, or local requirements.
• Ability to bend and reach, with repetitive motion.
• Hearing, naturally or with aids.
• Vision 20/20, with or without correction.
• Physical demands of the job include standing, use of hands to manipulate objects, talking, hearing, looking, typing, walking, twisting, and bending,
• Employees could be requested to lift, carry, reach above the shoulder, stoop, squat, kneel, and crouch.
• Employees could be required to lift up to 50 pounds unassisted.
• Employees will perform duties in an office environment and a field setting.
• Employees will be occasionally exposed to tripping hazards.
• The noise level in the work environment is usually low to medium.
  

  We offer a generous benefit package including

• Flexible work schedulewith hybrid options
• PTOavailableimmediatelyplus 11 paid holidays
• Employermatched401(k)
• Medical, Dental, and Visioncovered 100% for employees
• 50% company paid Health, Dental, Vision for your family
• Employee Assistance Program
• Short-Term and Long-Term Disability
• FlexibleSpendingAccountsfor Health Care and Dependent Care

Are you ready for Fronius? Apply online now and become part of the Fronius family!