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Technical Support Associate Jobs in Portland, OR

A-dec, Inc.

Software Support Specialist I

Newberg, OR · On-site

Overview The Software Support Specialist (SSS) I addresses and troubleshoots complex software ... Coursework towards an associate or bachelor's degree in a technical field like computer science ...

RainShadow Labs

Warehouse Associate

Saint Helens, OR · On-site

$16.50/hr

The Warehouse Associate 1 is responsible for the supporting shipping needs. Supports parcel pick ... technical support including packaging and label procurement; warehousing for excess product ...

ITW Avery Weigh-Tronix

Dillon Product Manager

OR · Remote

$80K - $121K/yr

Associate's degree and/or equivalent ITW experience * 2+ years in Product Management, Product Development, Technical Support, Engineering, or Marketing * Must be proactive and display a high level of ...

The Portland Clinic

IT Desktop Support Tech I

Portland, OR · On-site

$21.63 - $29.29/hr

JOB TITLE: IT Support Tech I SUPERVISOR: Director Information Technology/Security HOURS PER WEEK ... PREFERENCES: • Associate degree, technical training, or coursework in information technology ...

BravoTech

Help Desk Technician / Analyst 2

Battle Ground, WA · On-site

$21.75 - $29.75/hr

Key Responsibilities Provide in-person, desk-side, and remote technical support for end users ... Required Qualifications Associate's degree with 3-5 years of IT support experience, or Bachelor ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Portland, OR

Technical Support Associate information

See Portland, OR salary details

$11

$26

$60

How much do technical support associate jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for technical support associate in Portland, OR is $26.19, according to ZipRecruiter salary data. Most workers in this role earn between $19.62 and $28.03 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Associate, and why are they important?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a Technical Support Associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges Technical Support Associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What are the most commonly searched types of Technical Support jobs in Portland, OR? The most popular types of Technical Support jobs in Portland, OR are:
What are popular job titles related to Technical Support Associate jobs in Portland, OR? For Technical Support Associate jobs in Portland, OR, the most frequently searched job titles are:
What job categories do people searching Technical Support Associate jobs in Portland, OR look for? The top searched job categories for Technical Support Associate jobs in Portland, OR are:
What cities near Portland, OR are hiring for Technical Support Associate jobs? Cities near Portland, OR with the most Technical Support Associate job openings:
Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Portland, OR as of July 2026, with employment types broken down into 1% As Needed, 67% Full Time, 30% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $54,471 per year, or $26.2 per hour.
Software Support Specialist I

Software Support Specialist I

A-dec, Inc.

Newberg, OR • On-site

Full-time

Posted 29 days ago

A-dec rating

8.8

Company rating: 8.8 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

2nd of 46 rated furniture manufacturers

Job description

At A-dec, we do more than create the highest quality products and services for the dental industry; we strive to deliver a superior employment experience for each of our team members. With an environment that encourages and assists each person in developing to their highest potential, a career at A-dec is incredibly rewarding.
Overview
The Software Support Specialist (SSS) I addresses and troubleshoots complex software problems and issues. This role serves as a trusted partner to internal teams, dealer partners, and end users, ensuring accurate configuration, troubleshooting, and resolution of complex software issues while maintaining a strong focus on customer satisfaction with A-dec software solutions.
JOB DUTIES AND RESPONSIBILITIES:
  • Delivers responsive, multi-channel technical support (phone, chat, email) for software products.
  • Diagnoses and resolves advanced SaaS and connectivity issues.
  • Assists with registration and white glove onboarding for new software users.
  • Provides demo support for sales and training teams.
  • Assists with new release support activities including training of internal teams, testing & awareness, and sales communication.
  • Acts as a liaison between product teams and customers to ensure feedback is captured and acted upon.
  • Maintains and updates Knowledge Base content, decision trees, and error-message guides; ensures accuracy before and after software releases.
  • Educates dealer partners and internal teams to raise software Installation Qualification (IQ) across the organization.

QUALIFICATIONS:
Knowledge, Skills, and Abilities
  • Exhibits advanced verbal and written communication skills to effectively interact with customers, team members, and leadership; ability to explain technical concepts to non-technical users.
  • Advanced understanding of network technologies, protocols (HTTP/S, MQTT), RESTful APIs, and tools (Bruno, Postman) for diagnosing connectivity issues between web & mobile applications and cloud-based services.
  • Expertise with the iOS and Android platforms and an understanding of how they differ in functionality and user experience.
  • Proficient with common operating systems such as Linux, macOS, and Windows.
  • Proficient in utilizing available resources to resolve issues.
  • Knowledge in verifying and configuring wireless network settings, such as SSIDs, security types (WPA2, WPA3), and DHCP settings
  • Familiarity with CRM systems, ticketing platforms, and remote support tools.
  • Collaborative team player with a positive attitude.
  • Ability to manage priorities and meet deadlines in a fast-paced environment.

Education and Experience
  • 3+ years in technical or software support, preferably in a Tier 2 capacity.
  • Training or certification in software QA.
  • Training or certification in IT support is desired.
  • Experience supporting SaaS platforms or cloud-based applications.
  • Experience working in a cross-functional environment with product, sales, and training teams.
  • Experience using Python and TypeScript to interact with APIs is desired.
  • Experience supporting IoT systems where MQTT is used for device-to-cloud and cloud-to-device communications is a plus.
  • Background in dental or medical device software is a plus.
  • Coursework towards an associate or bachelor's degree in a technical field like computer science, information technology, or related technical field is desired, and can be used as an offset for some of the required years of experience.

Disclaimer
This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not to be construed as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. A-dec reserves the right to assign job duties and days and hours of work based on factors such as workload requirements, staffing levels, and customer demands.
At A-dec, we value our people and show it by prioritizing an inclusive culture, total well-being, and opportunities for learning and career advancement.
A background check and screen for the illegal use of drugs is required.
A-dec is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. In addition, A-dec will not discriminate against applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another. *VEVRAA Federal Contractor"
A-dec is interested in qualified candidates authorized to work in the United States for US-based positions. We are unable to sponsor or take over sponsorship of employment visas.

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