Remote Support Engineer Jobs (NOW HIRING)

Bright Renewables is seeking a Remote Support Operator 1 to join our team!

The Remote Support Operator 1 will ensure our advanced installations work well and provide great service. This role will communicate with customers remotely, explaining how the installations function and giving them detailed reports on their performance. They will guide customers on using the installations correctly and handle any needed maintenance. The Remote Support Operator will prioritize customer satisfaction to deliver top-notch services and solutions.

Are you the Remote Support Operator 1 we’re looking for?

Key Details:

• Salary: $90k - $110k/ year DOE
• Location: Vancouver, WA (hybrid) preferred.
• Travel: Up to 10% throughout the US and Canada
• Benefits: Employer-paid Health Insurance; 401k Program with 4% Match; Paid Vacation & Sick Leave; Flexible Spending Accounts; Short-term and Long-term Disability Insurance; Life and AD&D Insurance; Employee Assistance Program, profit share program.

Why Work Here:

• Join a company where sustainability is not just a goal but a fundamental guiding principle embedded in our mission and operations.
• Play a role in closing the loop on waste, minimizing emissions, and transforming waste products into valuable resources, which is good for business and the planet.
• Enjoy ample personal and professional development opportunities in a dynamic and expanding global market.
• Work with experienced professionals dedicated to making a difference in sustainable energy.

Who We Are: At Bright Renewables, our commitment to sustainability is at the core of everything we do. We are the industry leader in renewable gas technology. Bright’s offering includes Biogas Upgrading systems, CO2 Liquefaction systems, Carbon Capture technology, and Bio-LNG technology. With a relentless focus on innovation, we create tailored solutions that meet the unique needs of our clients and address pressing environmental challenges.

Want to learn more? Check out our website: https://www.bright-renewables.com/about-us/

Who You Are: The Remote Support Operator demonstrates strong problem-solving abilities by identifying issues quickly, developing effective solutions, and collaborating well in team environments. Continuously builds technical expertise through ongoing learning, self-assessment, and knowledge sharing to support individual and organizational success. Brings a proactive approach through initiative, seeking new responsibilities, identifying opportunities, and taking thoughtful, independent action. Combines these strengths with innovation, using creativity and resourcefulness to improve processes and deliver impactful, forward-thinking solutions.

Additional qualifications include:

• Bachelor’s degree in engineering, science, or business-related discipline.
• Bachelor of Science in an applicable engineering discipline; direct experience in a similar role will be considered in lieu of a degree.
• 3+ years of related experience in electromechanical/maintenance fields.
• Preferred experience in RNG, commercial refrigeration or HVAC.
• Experience with ERP systems, SCADA/HMI & PLC systems, MS Office, especially Excel.
• Mechanical aptitude; experience with electrical and instrumentation systems.
• Excellent technical and professional writing ability.
• Interpersonal skills, ability to cultivate relationships with internal and external customers.
• Ability to develop and leverage relationships with equipment manufacturers to support the service of operations.

What You’ll Do: The Remote Support Operator will ensure our advanced installations work well and provide great service. This role will communicate with customers remotely, explaining how the installations function and giving them detailed reports on their performance. They will guide customers on using the installations correctly and handle any needed maintenance. The Remote Support Operator will prioritize customer satisfaction to deliver top-notch services and solutions.

Responsibilities include, but are not limited to:

• Analytical - Collects and researches data; Uses intuition and experience to complement data;
• Problem Solving - Identifies and resolves problems in a timely manner; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Written and Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Innovation - Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.
• Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Develops realistic action plans.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments.
• Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

Bright offers 24/7 service response to our clients. As a member of the team, this role may involve on-call availability and work outside of regular business hours based on client and project needs.

Apply Now: At Bright Renewables, sustainability isn’t just a goal; it’s our way of life. We invite you to join us in our mission to create a brighter, cleaner, and more sustainable future for all. Let’s work together to explore the possibilities of Bio-Energy Systems and discover the untapped potential of renewable resources. Together, we can drive change, reduce environmental impact, and leave a lasting legacy for generations to come.

Bright is an Equal Opportunity Employer; we celebrate diversity in the workplace and strive to maintain an inclusive work environment for all employees.