Support Engineer (Remote)
New York, NY · Remote
About the role We're looking for a Support Engineer to join our team and support large global enterprise customers using Unframe's AI-powered solutions. You'll work closely with Product and ...
Support Engineer (Remote)
New York, NY · Remote
About the role We're looking for a Support Engineer to join our team and support large global enterprise customers using Unframe's AI-powered solutions. You'll work closely with Product and ...
At Cayenta, our Support Analysts play a critical role in helping customers resolve system issues ... We provide innovative end-to-end CIS and ERP solutions that were engineered from the ground up to ...
At Cayenta, our Support Analysts play a critical role in helping customers resolve system issues ... We provide innovative end-to-end CIS and ERP solutions that were engineered from the ground up to ...
(Remote) Support Analyst
Iowa, LA · Remote
At Cayenta, our Support Analysts play a critical role in helping customers resolve system issues ... We provide innovative end-to-end CIS and ERP solutions that were engineered from the ground up to ...
(Remote) Support Analyst
Iowa, LA · Remote
At Cayenta, our Support Analysts play a critical role in helping customers resolve system issues ... We provide innovative end-to-end CIS and ERP solutions that were engineered from the ground up to ...
At Cayenta, our Support Analysts play a critical role in helping customers resolve system issues ... We provide innovative end-to-end CIS and ERP solutions that were engineered from the ground up to ...
At Cayenta, our Support Analysts play a critical role in helping customers resolve system issues ... We provide innovative end-to-end CIS and ERP solutions that were engineered from the ground up to ...
(Remote) Support Analyst
Carolina, RI · Remote
At Cayenta, our Support Analysts play a critical role in helping customers resolve system issues ... We provide innovative end-to-end CIS and ERP solutions that were engineered from the ground up to ...
(Remote) Support Analyst
Carolina, RI · Remote
At Cayenta, our Support Analysts play a critical role in helping customers resolve system issues ... We provide innovative end-to-end CIS and ERP solutions that were engineered from the ground up to ...
(Remote) Support Analyst
Florida, NY · Remote
At Cayenta, our Support Analysts play a critical role in helping customers resolve system issues ... We provide innovative end-to-end CIS and ERP solutions that were engineered from the ground up to ...
(Remote) Support Analyst
Florida, NY · Remote
At Cayenta, our Support Analysts play a critical role in helping customers resolve system issues ... We provide innovative end-to-end CIS and ERP solutions that were engineered from the ground up to ...
At Cayenta, our Support Analysts play a critical role in helping customers resolve system issues ... We provide innovative end-to-end CIS and ERP solutions that were engineered from the ground up to ...
At Cayenta, our Support Analysts play a critical role in helping customers resolve system issues ... We provide innovative end-to-end CIS and ERP solutions that were engineered from the ground up to ...
At Cayenta, our Support Analysts play a critical role in helping customers resolve system issues ... We provide innovative end-to-end CIS and ERP solutions that were engineered from the ground up to ...
At Cayenta, our Support Analysts play a critical role in helping customers resolve system issues ... We provide innovative end-to-end CIS and ERP solutions that were engineered from the ground up to ...
At Cayenta, our Support Analysts play a critical role in helping customers resolve system issues ... We provide innovative end-to-end CIS and ERP solutions that were engineered from the ground up to ...
At Cayenta, our Support Analysts play a critical role in helping customers resolve system issues ... We provide innovative end-to-end CIS and ERP solutions that were engineered from the ground up to ...
(Remote) Support Analyst
Canada, KY · Remote
At Cayenta, our Support Analysts play a critical role in helping customers resolve system issues ... We provide innovative end-to-end CIS and ERP solutions that were engineered from the ground up to ...
(Remote) Support Analyst
Canada, KY · Remote
At Cayenta, our Support Analysts play a critical role in helping customers resolve system issues ... We provide innovative end-to-end CIS and ERP solutions that were engineered from the ground up to ...
At Cayenta, our Support Analysts play a critical role in helping customers resolve system issues ... We provide innovative end-to-end CIS and ERP solutions that were engineered from the ground up to ...
At Cayenta, our Support Analysts play a critical role in helping customers resolve system issues ... We provide innovative end-to-end CIS and ERP solutions that were engineered from the ground up to ...
At Cayenta, our Support Analysts play a critical role in helping customers resolve system issues ... We provide innovative end-to-end CIS and ERP solutions that were engineered from the ground up to ...
At Cayenta, our Support Analysts play a critical role in helping customers resolve system issues ... We provide innovative end-to-end CIS and ERP solutions that were engineered from the ground up to ...
Customer Support Engineer
Dallas, TX · Remote
$60K - $100K/yr
Proficiency with support tools, CRM systems, and remote support technologies. * Adaptability to ... Customer Support Engineer candidates based in Dallas or Austin, TX are preferred. Compensation ...
Customer Support Engineer
Dallas, TX · Remote
$60K - $100K/yr
Proficiency with support tools, CRM systems, and remote support technologies. * Adaptability to ... Customer Support Engineer candidates based in Dallas or Austin, TX are preferred. Compensation ...
Customer Support Engineer
Dallas, TX · On-site +1
$60K - $100K/yr
Proficiency with support tools, CRM systems, and remote support technologies. * Adaptability to ... Customer Support Engineer candidates based in Dallas or Austin, TX are preferred. Compensation ...
Customer Support Engineer
Dallas, TX · On-site +1
$60K - $100K/yr
Proficiency with support tools, CRM systems, and remote support technologies. * Adaptability to ... Customer Support Engineer candidates based in Dallas or Austin, TX are preferred. Compensation ...
(Remote) Support Analyst
Alabama, NY · Remote
At Cayenta, our Support Analysts play a critical role in helping customers resolve system issues ... We provide innovative end-to-end CIS and ERP solutions that were engineered from the ground up to ...
(Remote) Support Analyst
Alabama, NY · Remote
At Cayenta, our Support Analysts play a critical role in helping customers resolve system issues ... We provide innovative end-to-end CIS and ERP solutions that were engineered from the ground up to ...
(Remote) Support Analyst
Albany, NY · Remote
At Cayenta, our Support Analysts play a critical role in helping customers resolve system issues ... We provide innovative end-to-end CIS and ERP solutions that were engineered from the ground up to ...
(Remote) Support Analyst
Albany, NY · Remote
At Cayenta, our Support Analysts play a critical role in helping customers resolve system issues ... We provide innovative end-to-end CIS and ERP solutions that were engineered from the ground up to ...
Remote Support Technician
Mclean, VA · On-site +1
$66K - $109K/yr
MANTECH seeks a motivated, career-oriented, and customer-focused Remote Support Technician to join ... Collaborate with cross-functional IT teams-including network, systems engineering, and application ...
Remote Support Technician
Mclean, VA · On-site +1
$66K - $109K/yr
MANTECH seeks a motivated, career-oriented, and customer-focused Remote Support Technician to join ... Collaborate with cross-functional IT teams-including network, systems engineering, and application ...
(Remote) Support Analyst
Hueytown, AL · Remote
At Cayenta, our Support Analysts play a critical role in helping customers resolve system issues ... We provide innovative end-to-end CIS and ERP solutions that were engineered from the ground up to ...
(Remote) Support Analyst
Hueytown, AL · Remote
At Cayenta, our Support Analysts play a critical role in helping customers resolve system issues ... We provide innovative end-to-end CIS and ERP solutions that were engineered from the ground up to ...
(Remote) Support Analyst
Mobile, AL · Remote
At Cayenta, our Support Analysts play a critical role in helping customers resolve system issues ... We provide innovative end-to-end CIS and ERP solutions that were engineered from the ground up to ...
(Remote) Support Analyst
Mobile, AL · Remote
At Cayenta, our Support Analysts play a critical role in helping customers resolve system issues ... We provide innovative end-to-end CIS and ERP solutions that were engineered from the ground up to ...
Overview The Support Engineer for SmartSimple (SMS) serves as a key technical resource for Foundant ... As a remote-first workplace, we believe in offering flexibility and the freedom to work where it ...
Overview The Support Engineer for SmartSimple (SMS) serves as a key technical resource for Foundant ... As a remote-first workplace, we believe in offering flexibility and the freedom to work where it ...
Remote Support Engineer information
See salary details
$16.59 - $21.26
4% of jobs
$21.26 - $25.94
9% of jobs
$29.81 is the 25th percentile. Wages below this are outliers.
$25.94 - $30.62
14% of jobs
$30.62 - $35.29
15% of jobs
The median wage is $37.48 / hr.
$35.29 - $39.97
17% of jobs
$39.97 - $44.65
16% of jobs
$44.78 is the 75th percentile. Wages above this are outliers.
$44.65 - $49.32
9% of jobs
$49.32 - $54
7% of jobs
$54 - $58.68
4% of jobs
$58.68 - $63.35
3% of jobs
$63.35 - $68.03
1% of jobs
$16
$39
$68
How much do remote support engineer jobs pay per hour?
As of Jul 24, 2026, the average hourly pay for remote support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.
How can I make $100,000 a year working from home?
A Remote Support Engineer can earn $100,000 annually by gaining advanced technical skills, certifications, and experience in areas like networking, cybersecurity, or cloud services. Building a strong professional reputation, specializing in high-demand technologies, and working for established companies or consulting can also increase earning potential while working remotely.
What does a remote support engineer do?
A remote support engineer provides technical assistance to users or clients from a remote location, troubleshooting hardware, software, and network issues. They often use remote access tools, communicate via chat or phone, and require technical knowledge, problem-solving skills, and sometimes certifications like CompTIA or Microsoft certifications.
How can I make 2000 a week working from home?
A Remote Support Engineer can earn $2,000 a week by working full-time, often requiring strong technical skills, certifications, and experience in customer support or IT. Increasing income may involve taking on multiple clients, specializing in high-demand areas, or gaining advanced certifications to command higher rates. Building a reputation and utilizing remote job platforms can also help secure higher-paying opportunities.
How does a Remote Support Engineer typically collaborate with other IT team members despite working remotely?
Remote Support Engineers often work closely with system administrators, network engineers, and help desk staff through digital channels such as instant messaging, video calls, and ticketing systems. They participate in regular virtual meetings to discuss ongoing issues, coordinate troubleshooting efforts, and share updates on critical incidents. Collaboration tools and clear communication protocols are essential to ensure seamless teamwork and efficient problem resolution, even when team members are geographically dispersed.
What are the key skills and qualifications needed to thrive as a Remote Support Engineer, and why are they important?
To thrive as a Remote Support Engineer, you need strong troubleshooting abilities, knowledge of networking concepts, and a background in IT or computer science, often demonstrated by certifications like CompTIA A+ or Microsoft Certified: Azure Fundamentals. Familiarity with remote desktop software, ticketing systems, and diagnostic tools is typically required. Excellent communication, patience, and problem-solving skills set top performers apart in this role. These abilities are essential to efficiently resolve user issues, maintain system reliability, and ensure customer satisfaction in a remote environment.
What engineer makes $500,000 a year?
A remote support engineer typically does not earn $500,000 annually; such high salaries are more common in executive or specialized roles like software engineers, data scientists, or senior technical leads with extensive experience, advanced skills, and often stock options or bonuses. Most support engineers earn between $50,000 and $100,000 per year, depending on experience and location.
What is the difference between Remote Support Engineer vs Technical Support Specialist?
| Aspect | Remote Support Engineer | Technical Support Specialist |
|---|---|---|
| Required Credentials | Typically certifications like CompTIA A+, Network+, or vendor-specific certifications | Similar certifications, often including CompTIA A+ or Microsoft certifications |
| Work Environment | Remote, providing technical assistance to clients or internal teams | Remote or on-site, assisting customers with product or service issues |
| Employer & Industry Usage | IT companies, tech support firms, software providers | IT departments, tech support centers, hardware vendors |
| Search & Comparison Intent | High overlap, both roles involve remote troubleshooting and support | Often compared due to similar responsibilities and skill sets |
The main difference is that Remote Support Engineers typically handle more complex technical issues and may work on network or system configurations, while Technical Support Specialists often focus on troubleshooting specific products or software. Both roles require strong technical skills and certifications, with overlapping work environments and employer types.
What cities are hiring for Remote Support Engineer jobs? Cities with the most Remote Support Engineer job openings:
What are the most commonly searched types of Support Engineer jobs? The most popular types of Support Engineer jobs are:
What states have the most Remote Support Engineer jobs? States with the most job openings for Remote Support Engineer jobs include:
Other
Posted 2 days ago
Job description
About Unframe
Unframe is an AI-first startup helping the world's largest enterprises bring LLM-powered applications to life in days - not months. We combine the speed of a product company with the flexibility of a consultancy, helping customers move from idea to deployed AI systems faster than anyone else in the market.
Backed by Bessemer, Craft, and TLV Partners with $100M in Series B funding, we're building a fast-growing, revenue-generating company working with Fortune 500 customers globally.
About the role
We're looking for a Support Engineer to join our team and support large global enterprise customers using Unframe's AI-powered solutions.
You'll work closely with Product and Engineering to investigate issues, communicate clearly with customers, and help improve the product based on real-world usage. The expectation is that you'll be able to go deep on technical issues independently, using AI tooling to investigate logs, understand system behavior, and reach conclusions without needing to pull in an engineer every time.
This role is for someone technical, curious, and service-oriented, who wants to be close to customers, product, and AI implementation at enterprise scale.
What you'll do
- Investigate and resolve technical issues reported by enterprise customers, owning the issue from triage to resolution.
- Analyze logs, reproduce issues, and dig into system behavior to identify root causes before escalating to Engineering.
- Use AI tools actively as part of your investigation workflow, to speed up analysis, understand unfamiliar parts of the product, and document findings.
- Communicate clearly with customers and internal teams throughout the support process.
- Document issues, solutions, and recurring patterns to build institutional knowledge across a growing set of customer solutions.
- Contribute to internal knowledge bases and playbooks that help the team handle new solutions faster.
- Share customer feedback and product insights with the Product team.
What we're looking for
- 2+ years of experience in technical support, support engineering, QA, solutions engineering, or a similar hands-on technical role.
- Strong troubleshooting instincts and the ability to investigate complex technical issues independently.
- Good understanding of web applications, APIs, integrations, logs, and basic system behavior.
- Hands-on with AI tools (ChatGPT, Claude, Copilot, or similar) and comfortable using them as part of day-to-day technical work.
- Excellent written and spoken English.
- Customer-first mindset with strong ownership and follow-through.
- Ability to work in a fast-paced environment with a wide variety of products and customer contexts.
This role is a great fit for someone who enjoys solving real technical problems while working closely with customers, product, and engineering teams. You'll be exposed to complex enterprise environments, cutting-edge AI products, and fast product cycles with real ownership and direct impact from day one. It's an opportunity to grow quickly, learn how large-scale AI systems are deployed in the real world, and help shape the experience of some of the world's biggest companies using Unframe.