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Remote Support Engineer Jobs (NOW HIRING)

Collabera Technologies

Support Engineer

Phoenix, AZ · Remote

$35 - $40/hr

Support Engineer Contract: Phoenix, Arizona, US Salary Range: 35.00 - 39.00 | Per Hour Job Code ... Remote control drone piloting * Data Collection * Working a night shift- 3 pm-11:30 pm * Drive to ...

Proofpoint

Staff Product Support Engineer

Draper, UT · On-site +1

Responding to technical support ticket and providing remote support to customers * Working with ... engineering. * Installing/Upgrading software related to this product area. * Diagnosing and ...

New

Turvo

Customer Support Engineer

Dallas, TX · Remote

$60K - $100K/yr

Proficiency with support tools, CRM systems, and remote support technologies. * Adaptability to ... Customer Support Engineer candidates based in Dallas or Austin, TX are preferred. Compensation ...

Proofpoint

Staff Product Support Engineer

Draper, UT · On-site +1

Responding to technical support ticket and providing remote support to customers * Working with ... engineering. * Installing/Upgrading software related to this product area. * Diagnosing and ...

Laserfiche

Support Engineer I

$29.33 - $37.50/hr

As a Support Engineer, you'll serve as a trusted technical resource for the Laserfiche community ... Provide phone, chat, email and remote support for the Laserfiche software to resellers and ...

Cloudmersive

Support Engineer

Pleasanton, CA · Remote

We're seeking a Support Engineer who is enthusiastic about driving customer satisfaction and ... Remote, United States Responsibilities In this role, you will be expected to: Capable of reading ...

Turvo

Customer Support Engineer

Dallas, TX · Remote

$60K - $100K/yr

Proficiency with support tools, CRM systems, and remote support technologies. * Adaptability to ... Customer Support Engineer candidates based in Dallas or Austin, TX are preferred. Compensation ...

Turvo

Customer Support Engineer

Dallas, TX · Remote

$60K - $100K/yr

Proficiency with support tools, CRM systems, and remote support technologies. * Adaptability to ... Customer Support Engineer candidates based in Dallas or Austin, TX are preferred. Compensation ...

Turvo

Customer Support Engineer

Dallas, TX · On-site +1

$60K - $100K/yr

Proficiency with support tools, CRM systems, and remote support technologies. * Adaptability to ... Customer Support Engineer candidates based in Dallas or Austin, TX are preferred. Compensation ...

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Remote Support Engineer information

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How much do remote support engineer jobs pay per hour?

As of Jun 4, 2026, the average hourly pay for remote support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Support Engineer, and why are they important?

To thrive as a Remote Support Engineer, you need strong troubleshooting abilities, knowledge of networking concepts, and a background in IT or computer science, often demonstrated by certifications like CompTIA A+ or Microsoft Certified: Azure Fundamentals. Familiarity with remote desktop software, ticketing systems, and diagnostic tools is typically required. Excellent communication, patience, and problem-solving skills set top performers apart in this role. These abilities are essential to efficiently resolve user issues, maintain system reliability, and ensure customer satisfaction in a remote environment.

How does a Remote Support Engineer typically collaborate with other IT team members despite working remotely?

Remote Support Engineers often work closely with system administrators, network engineers, and help desk staff through digital channels such as instant messaging, video calls, and ticketing systems. They participate in regular virtual meetings to discuss ongoing issues, coordinate troubleshooting efforts, and share updates on critical incidents. Collaboration tools and clear communication protocols are essential to ensure seamless teamwork and efficient problem resolution, even when team members are geographically dispersed.

What does a Remote Support Engineer do?

A Remote Support Engineer provides technical assistance to customers or end-users over the internet or phone, instead of working on-site. Their responsibilities include troubleshooting software or hardware issues, resolving network problems, installing updates, and guiding users through technical processes remotely. They often use remote access tools to diagnose and fix problems efficiently. This role is crucial for companies with distributed teams or clients, as it ensures continuous IT support regardless of location.

What is the difference between Remote Support Engineer vs Technical Support Specialist?

AspectRemote Support EngineerTechnical Support Specialist
Required CredentialsTypically certifications like CompTIA A+, Network+, or vendor-specific certificationsSimilar certifications, often including CompTIA A+ or Microsoft certifications
Work EnvironmentRemote, providing technical assistance to clients or internal teamsRemote or on-site, assisting customers with product or service issues
Employer & Industry UsageIT companies, tech support firms, software providersIT departments, tech support centers, hardware vendors
Search & Comparison IntentHigh overlap, both roles involve remote troubleshooting and supportOften compared due to similar responsibilities and skill sets

The main difference is that Remote Support Engineers typically handle more complex technical issues and may work on network or system configurations, while Technical Support Specialists often focus on troubleshooting specific products or software. Both roles require strong technical skills and certifications, with overlapping work environments and employer types.

What cities are hiring for Remote Support Engineer jobs? Cities with the most Remote Support Engineer job openings:
What are the most commonly searched types of Support Engineer jobs? The most popular types of Support Engineer jobs are:
What states have the most Remote Support Engineer jobs? States with the most job openings for Remote Support Engineer jobs include:
Infographic showing various Remote Support Engineer job openings in the United States as of May 2026, with employment types broken down into 2% Internship, 9% As Needed, 80% Full Time, 1% Part Time, 4% Temporary, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.

Level I Remote Support

Military, Veterans and Diverse Job Seekers

San Diego, CA • Remote

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

We are currently seeking a full time Tier I Support Engineer with a minimum of 2 years of extensive hands on experience with desktop support including o365, Desktop Support and client facing experience.ResponsibilitiesProvide phone support and remote remediation for complex issuesTroubleshooting and resolving customer system problems across a broad range of technologiesProvide remote installations of new software and upgradesProvide remote installation of service Packs and security updatesProvide helpdesk support including analyzing and resolving end-user issuesSkills & ExperienceKnowledge of Microsoft operating systems and desktop applicationsExperience with installing, configuring, and administering a broad range of technologiesExcellent written and verbal communication skillsKnowledge of Citrix, VMware and Microsoft Systems Administration is a plusJ-18808-Ljbffr

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