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Remote Support Engineer Jobs in Florida (NOW HIRING)

Rocket.net

WordPress Support Engineer

Jupiter, FL · Remote

$134K/yr

We're looking to hire WordPress Support Engineers to help provide our customers with the industry ... This is a remote position. * Flexible Vacation . Never get denied a vacation request ever again.

Rocket.net

WordPress Support Engineer

Jupiter, FL · On-site +1

$134K/yr

We're looking to hire WordPress Support Engineers to help provide our customers with the industry ... This is a remote position. * Flexible Vacation . Never get denied a vacation request ever again.

Carrier

Critical Systems Service Support Engineer

FL · On-site +1

As a Critical Systems Service Support Engineer, you will help advance ALC's business through ... Remote US, Must be permanent US resident. Visa sponsorship not available. Essential Functions:

MHI

Engineer III, Remote Commissioning

Lake Mary, FL · On-site +1

Remote Commissioning Engineer III Company Overview At Mitsubishi Power, we're not just building ... We value problem solvers, prioritize collaboration, and support each other in an inclusive culture ...

Carrier

Light Commercial Product Support Engineer

FL · On-site +1

$79K - $158K/yr

This is a full-time, remote position operating on a standard Monday through Friday, 1st shift ... Support manufacturing quality teams and engineering with product and process improvements.

Humata Health

... Engineer (Technical Delivery & Support) to join our Delivery team. In this role, you will be a key ... Remote - USA • What you'll do: End-to-End Technical Integration Delivery * Lead end-to-end design ...

New

Thrive

Systems Engineer

Sarasota, FL · On-site +1

Our corporate culture, engineering talent, customer-centric approach, and focus upon "next ... This role provides first-contact remote technical support for network, server, and end-user systems.

KEYENCE

Field Application Engineer '27

Jacksonville, FL · On-site +1

$53K - $80K/yr

Join KEYENCE as a Field Application Engineer Training Classes Begins January or July 2027 Multiple ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

KEYENCE

Field Application Engineer '27

Tampa, FL · On-site +1

$53K - $80K/yr

Join KEYENCE as a Field Application Engineer Training Classes Begins January or July 2027 Multiple ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

KEYENCE

Field Application Engineer '27

Fort Lauderdale, FL · On-site +1

$53K - $80K/yr

Join KEYENCE as a Field Application Engineer Training Classes Begins January or July 2027 Multiple ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

Wood Plc

Transmission Line Engineer (remote)

Tampa, FL · On-site +1

This is a remote role but would like the candidate to be in range of one of our offices below for ... Supporting engineering projects by creating detailed scopes and estimates, performing engineering ...

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Remote Support Engineer information

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$12

$29

$50

How much do remote support engineer jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for remote support engineer in Florida is $29.79, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $34.86 per hour, depending on experience, location, and employer.

How does a remote support engineer typically collaborate with other IT team members despite working remotely?

Remote Support Engineers often work closely with system administrators, network engineers, and help desk staff through digital channels such as instant messaging, video calls, and ticketing systems. They participate in regular virtual meetings to discuss ongoing issues, coordinate troubleshooting efforts, and share updates on critical incidents. Collaboration tools and clear communication protocols are essential to ensure seamless teamwork and efficient problem resolution, even when team members are geographically dispersed.

What are the key skills and qualifications needed to thrive as a remote support engineer?

To thrive as a Remote Support Engineer, you need strong troubleshooting abilities, knowledge of networking concepts, and a background in IT or computer science, often demonstrated by certifications like CompTIA A+ or Microsoft Certified: Azure Fundamentals. Familiarity with remote desktop software, ticketing systems, and diagnostic tools is typically required. Excellent communication, patience, and problem-solving skills set top performers apart in this role. These abilities are essential to efficiently resolve user issues, maintain system reliability, and ensure customer satisfaction in a remote environment.

What is the difference between Remote Support Engineer vs Technical Support Specialist?

AspectRemote Support EngineerTechnical Support Specialist
Required CredentialsTypically certifications like CompTIA A+, Network+, or vendor-specific certificationsSimilar certifications, often including CompTIA A+ or Microsoft certifications
Work EnvironmentRemote, providing technical assistance to clients or internal teamsRemote or on-site, assisting customers with product or service issues
Employer & Industry UsageIT companies, tech support firms, software providersIT departments, tech support centers, hardware vendors
Search & Comparison IntentHigh overlap, both roles involve remote troubleshooting and supportOften compared due to similar responsibilities and skill sets

The main difference is that Remote Support Engineers typically handle more complex technical issues and may work on network or system configurations, while Technical Support Specialists often focus on troubleshooting specific products or software. Both roles require strong technical skills and certifications, with overlapping work environments and employer types.

What cities in Florida are hiring for Remote Support Engineer jobs?

Cities in Florida with the most Remote Support Engineer job openings:

Infographic showing various Remote Support Engineer job openings in Florida as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $61,973 per year, or $29.8 per hour.

Technical Support Engineer (Remote)

Cyclops Inc

Miami, FL • On-site, Remote

Contractor

Re-posted 2 days ago

Job description

Role Overview
With Cyclops now actively supporting client integrations, technical questions, bug reports, and operational issues need a dedicated first line: someone who resolves the majority of issues independently and escalates the rest with full context already prepared. As the Technical Support Engineer, you will own the technical support function end-to-end (triage, resolution, client communication, documentation, monitoring awareness) and act as the internal bridge between what clients experience and what engineering needs to know. The function has recently been established: you will take it from its first working version to mature operation. Success means clients and partners stay unblocked, and engineering time is protected from unnecessary interruptions.
Key Responsibilities
  • Own all inbound technical requests from clients, API vendors, and internal teams: resolve directly what does not require engineering judgment (API clarifications, integration questions, known behavior, documentation gaps), and prepare full written context for everything that requires escalation
  • Act as the first point of contact for technical questions in dedicated client and vendor Slack channels; own communication back to the client on escalated bugs until resolution
  • Own status page updates and client-facing communication during incidents and maintenance windows
  • Stay aware of system health through dashboards, logs, and alerting; confirm whether something needs escalation, and trigger incident escalation when service availability or data integrity is at risk
  • Act as operational support during active incidents, performing manual workarounds when instructed by engineering, and propose improvements to monitoring where it is lacking
  • Own and maintain API docs, integration guides, FAQ, and runbooks in Confluence; write documentation clear and structured enough to be consumed accurately by both humans and AI tools, and treat every repeated question as a documentation gap to close
  • Create and maintain Jira tickets for all requests that require tracking or escalation; keep tickets updated so QA and engineering never need to chase support-side context
Required Qualifications
  • 2-3+ years in a technical support, integration support, or technical operations role in a software product company
  • Ability to read and write basic SQL queries for data investigation
  • Ability to inspect application logs to identify errors, trace request flows, and extract relevant context
  • Comfortable working with REST APIs: reading documentation, constructing requests, interpreting responses and error codes
  • Confident daily use of AI tools for investigation, drafting, and documentation work, with the judgment to verify AI output before it reaches a client
  • Prior crypto experience is optional; building a working understanding of crypto and stablecoin payment flows on the job is a mandatory part of the role
  • Strong written English, clear and appropriate for both technical and non-technical audiences
  • Organized and self-directed: able to manage multiple open requests without losing track of what is pending and what needs follow-up
  • High agency: you follow issues through to resolution yourself, close recurring questions with documentation without being asked, and know what genuinely needs escalation
Preferred Experience
  • Experience in fintech, payments, or crypto
  • Previous engineering experience (QA, developer, or similar) is a strong plus
  • Experience working directly with B2B clients or API vendors in a technical capacity
  • Familiarity with ITSM concepts and support process design
  • Experience maintaining technical documentation or knowledge bases
  • Exposure to SOC2 or ISO compliance requirements
  • Familiarity with OpenAPI/Swagger specs and structured documentation practices
Reporting Structure
Reports to the Director of Engineering. Works closely with QA, engineering, and product on a daily basis, and participates in engineering team standups. This role does not include direct people management, though the expectation is that it grows into function ownership as client count and request volume increase.
Why This Role
  • The support function is freshly built: you will develop it from its first working version into a mature operation, refining processes, expanding documentation, and improving tooling as the client base grows
  • Clear growth path into function ownership as client count and request volume increase
Location
Remote. USA, Argentina, or Brazil. The role works US business hours (Eastern Time).
Compensation and Benefits
As an independent contractor, you'll enjoy the flexibility to determine how and when you deliver your work, while partnering closely with our team to meet agreed milestones and business objectives. Compensation and engagement terms will be outlined in your contractor agreement.
Additional Benefits
  • Company issued laptop
  • Technology Accessories
  • Annual In-Person Full-Team Meetup

About Cyclops
Cyclops enables payments companies to onboard with a single partner, unlocking stablecoin settlement, payins, payouts and treasury optimization across global corridors - all through a single API.
Cyclops was founded by payments executives and crypto veterans who were fed up with stablecoin fragmentation. The first complete stablecoin platform built exclusively for the payments industry, Cyclops combines the agility of orchestration with the comprehensive build outs of full-stack providers. Cyclops has end-to-end integrations to every leading provider at every layer of the stablecoin stack, and proprietary technology built on top to make payments use cases effortless. With this unique approach, Cyclops is the only platform offering product and license redundancy in all major markets, with dozens of partners and over 100 global licenses.
Cyclops Culture
Don't join Cyclops if you're looking for a typical 9-5. The culture we've built is one of first-principles thinking and relentless execution. We wake up every day excited to deliver great products worthy of the world's best companies. Everyone who works at Cyclops must have a founder mindset, where no problem is too big to solve.

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