ZipRecruiter

Log In

2

Remote Support Engineer Jobs in Bonney Lake, WA (NOW HIRING)

Aquent

Systems Support Engineer

Tacoma, WA · On-site +1

$55 - $58/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Initially, focus on helping customers resolve issues connecting to remote development environments ... Prior experience in a developer support, DevOps support, or IT/platform support role. * Familiarity ...

ABB

Protection and Control Engineer

Kent, WA · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

While this is a full remote position, there is preference for candidates located in the Northern California area. Main Accountabilities: * Lead and support engineering design activities for new and ...

Buildkite

Staff GTM Engineer

Pacific, WA · Remote

$220K - $240K/yr

  • Medical

  • Life

  • Retirement

  • PTO

About the Role This is a Staff GTM Engineer role: you'll own the orchestration engine behind ... supporting you and your family through it. * A remote-work allowance for home-office kit, co ...

City of Tacoma, WA

Power Systems Engineer

Tacoma, WA · On-site +1

$113K - $159K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Non-Classified Remote Employment: Flexible/Hybrid Job Number: T0130-26A Department: Power Division ... Support the maintenance, coordination, and implementation of technical monitoring, inspection, and ...

Pierce County, WA

Civil Engineer 1

Tacoma, WA · On-site +1

$44.55 - $56.12/hr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Career Service - Full Time Remote Employment: Flexible/Hybrid Job Number: 26-00834 Department ... You and the team will support Pierce County's traffic projects and programs and will see the ...

EnerSys

Application Security Engineer (REMOTE)

Sumner, WA · Remote

$117K - $146K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Job Purpose The Application Security Engineer is responsible for strengthening the security of our ... Support threat modeling, risk assessments, and security architecture reviews for applications.

Pierce County, WA

Civil Engineer 2

Tacoma, WA · On-site +1

$50.28 - $63.66/hr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Career Service - Full Time Remote Employment: Flexible/Hybrid Job Number: 26-00846 Department ... supporting State Environmental Policy Act review, sewer, and utility coordination. You will ...

Generac

Senior Controls Engineer

Fife, WA · On-site +1

$115K - $155K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

This position plays a critical role in supporting a growing portfolio of microgrid projects ... Lead onsite and remote startup and commissioning activities, including development and execution of ...

micro1 AI

Digital Chemistry Specialist - Remote

Kent, WA · Remote

$90 - $120/hr

Provide detailed scientific input and content to support the development and training of AI models ... Familiarity with software tools, databases, and programming languages commonly used in ...

Buildkite

Staff Developer Advocate

Pacific, WA · On-site +1

$220K - $240K/yr

  • Medical

  • Life

  • Retirement

  • PTO

About Buildkite Buildkite's CI platform is trusted by the world's leading engineering teams ... supporting you and your family through it. * A remote-work allowance for home-office kit, co ...

next page

Showing results 1-20

All JobsSupport Engineer JobsRemote Support Engineer JobsRemote Support Engineer Jobs in Bonney Lake, WA

Remote Support Engineer information

See Bonney Lake, WA salary details

$18

$44

$75

How much do remote support engineer jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for remote support engineer in Bonney Lake, WA is $44.10, according to ZipRecruiter salary data. Most workers in this role earn between $32.69 and $51.59 per hour, depending on experience, location, and employer.

How does a remote support engineer typically collaborate with other IT team members despite working remotely?

Remote Support Engineers often work closely with system administrators, network engineers, and help desk staff through digital channels such as instant messaging, video calls, and ticketing systems. They participate in regular virtual meetings to discuss ongoing issues, coordinate troubleshooting efforts, and share updates on critical incidents. Collaboration tools and clear communication protocols are essential to ensure seamless teamwork and efficient problem resolution, even when team members are geographically dispersed.

What are the key skills and qualifications needed to thrive as a remote support engineer?

To thrive as a Remote Support Engineer, you need strong troubleshooting abilities, knowledge of networking concepts, and a background in IT or computer science, often demonstrated by certifications like CompTIA A+ or Microsoft Certified: Azure Fundamentals. Familiarity with remote desktop software, ticketing systems, and diagnostic tools is typically required. Excellent communication, patience, and problem-solving skills set top performers apart in this role. These abilities are essential to efficiently resolve user issues, maintain system reliability, and ensure customer satisfaction in a remote environment.

What is the difference between Remote Support Engineer vs Technical Support Specialist?

AspectRemote Support EngineerTechnical Support Specialist
Required CredentialsTypically certifications like CompTIA A+, Network+, or vendor-specific certificationsSimilar certifications, often including CompTIA A+ or Microsoft certifications
Work EnvironmentRemote, providing technical assistance to clients or internal teamsRemote or on-site, assisting customers with product or service issues
Employer & Industry UsageIT companies, tech support firms, software providersIT departments, tech support centers, hardware vendors
Search & Comparison IntentHigh overlap, both roles involve remote troubleshooting and supportOften compared due to similar responsibilities and skill sets

The main difference is that Remote Support Engineers typically handle more complex technical issues and may work on network or system configurations, while Technical Support Specialists often focus on troubleshooting specific products or software. Both roles require strong technical skills and certifications, with overlapping work environments and employer types.

What cities near Bonney Lake, WA are hiring for Remote Support Engineer jobs?

Cities near Bonney Lake, WA with the most Remote Support Engineer job openings:

Infographic showing various Remote Support Engineer job openings in Bonney Lake, WA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $91,731 per year, or $44.1 per hour.

Systems Support Engineer

Aquent

Tacoma, WA • On-site, Remote

$55 - $58/hr

Temporary

Medical, Dental, Vision, Retirement

Posted 24 days ago

Job description

Placement Type:
Temporary
Salary:
$55-58 Hourly
Start Date:
Aug 3, 2026
Aquent is partnering with a pioneering leader in advanced vehicle technology, an organization dedicated to pushing the boundaries of automotive engineering and shaping the future of transportation. In this pivotal role, you will be the hero for software engineers, directly enabling the progress of an entire organization by ensuring seamless access to the tools and environments they need to innovate. Your expertise will accelerate development cycles, enhance system reliability, and directly contribute to the creation of advanced vehicle systems, making a tangible impact on the future of mobility.
Are you ready to be a crucial enabler for engineers developing groundbreaking advanced vehicle technology? This is your opportunity to dive deep into complex technical challenges, empowering an entire organization by ensuring seamless access to the tools and environments essential for innovation. You will play a vital role in accelerating development cycles, enhancing system reliability, and directly contributing to the creation of advanced vehicle systems. If you thrive on unraveling technical mysteries and empowering others, this is your chance to make a significant impact on the future of mobility.
What You'll Do
  • Own the initial response to incoming requests, actively monitoring customer support channels, promptly acknowledging issues, and setting a professional tone for a rapid support experience.
  • Triage issues by meticulously reproducing them, categorizing their nature, assigning appropriate severity, and either resolving them directly or routing them to the correct team with a clear, well-documented hand-off.
  • Resolve a wide array of niche environment or configuration issues, including connectivity problems, setup challenges, and client-side misconfigurations, often without requiring escalation.
  • Effectively escalate complex issues to the owning engineering team, providing precise reproductions and all necessary context for immediate action.
  • Continuously improve support documentation by transforming recurring issues into valuable runbooks, FAQ entries, and updated documentation, fostering future self-service for customers.
  • Participate in a shared on-call rotation for high-severity (P0/P1) escalations, complementing standard US business hours coverage.
  • Initially, focus on helping customers resolve issues connecting to remote development environments, particularly addressing client setup, authentication, and networking problems.
  • Potentially expand your role to cover other services and scenarios, including Continuous Integration, build systems, and various development tools.

What We're Looking For (Must-Have Qualifications)
  • A Bachelor's Degree in an Engineering field (e.g., Mechanical, Computer, Aerospace).
  • 2-4 years of relevant experience.
  • Basic networking literacy, including familiarity with SSH (key authentication, ssh-agent, port forwarding), DNS resolution, VPNs, HTTP(S) proxies, and the ability to diagnose connectivity or latency problems between a client and a remote host.
  • Cross-platform comfort with macOS, Windows (including WSL), and Linux, sufficient to follow setup processes and identify system differences.
  • Command-line fluency, comfortable navigating a shell, reading logs, running diagnostic commands, and editing configuration files in a terminal environment.
  • Proficiency in version control basics, including cloning repositories, branching, performing diffs, and reviewing pull requests.
  • A strong debugging instinct, capable of taking vague problem descriptions, reproducing issues, narrowing down their scope, and describing them precisely.
  • Exceptional customer-facing communication skills, demonstrating clear, calm, and professional written interaction with engineers, alongside excellent ticket hygiene (status updates, severity, reproduction steps, resolution details).
  • A personality that enjoys solving complex problems.

What Will Set You Apart (Nice-to-Have Qualifications)
  • Prior experience in a developer support, DevOps support, or IT/platform support role.
  • Familiarity with build and Continuous Integration systems, including remote build execution or comparable tooling.
  • Exposure to programming language ecosystems (e.g., Python, C++).
  • Experience with code editors and remote or cloud-based development environments.
  • Comfort with public cloud platforms and light scripting for diagnostics and automation (e.g., Bash, Python).

Why This Role is Exciting
This is a unique opportunity to contribute to the cutting edge of advanced vehicle technology. You will join a team with a great culture and friendly, collaborative colleagues, all while maintaining a healthy work-life balance. This role offers significant growth potential, allowing you to gain extensive experience across a wide range of technologies and systems. There is a high likelihood of extension, with the potential for a direct hire opportunity.
About Aquent Talent:
Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands.
Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!
Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.
#LI-LE1

Apply