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Remote Support Engineer Jobs in Cincinnati, OH (NOW HIRING)

Qualus

Senior Engineer - Mechanical

West Chester, OH · On-site +1

$100K - $160K/yr

The Senior Mechanical Engineer is responsible for providing support to engineering projects from ... remote support. * Read and understand technical requirements presented in specifications and ...

KEYENCE

Field Application Engineer '27

Blue Ash, OH · On-site +1

$53K - $80K/yr

Join KEYENCE as a Field Application Engineer Training Classes Begins January or July 2027 Multiple ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

Matrix Technologies

Civil Engineer (Remote)

Cincinnati, OH · Remote

$81K - $115K/yr

CIVIL ENGINEER ABOUT US Matrix Technologies is a 100% employee-owned engineering, construction ... This position may also support our topographic surveying, 3D laser scanning, and ground penetrating ...

Nityo Infotech

IT Support Specialist

Florence, KY · On-site +1

Remote (Florence, KY). Should be willing to travel to client location as needed. Duration: Fulltim ... Escalate trouble tickets with the appropriate Tier 3 support (Developers or Infrastructure) when ...

Ocean Spray

Environmental Engineer

Cincinnati, OH · On-site +1

We are open to remote candidates. In this role, the Environmental Engineer is responsible for ... Support carbon footprint reduction and ESG reporting efforts (Scope 1-3 emissions, GHG tracking)

Varonis

Sales Engineer

Cincinnati, OH · Remote

... supporting sales teams in complex technical environments. As a Sales Engineer, you will play a ... This is a remote position; we are seeking candidates based out of or near the Columbus or ...

ERP Suites

AI Platform Engineer

Loveland, OH · Remote

... remote, there might be some occasional travel to ERP Suites facilities or customer sites. Position Summary: The AI Platform Engineer will be responsible for the platform foundation that supports ERP ...

ERP Suites

AI Platform Engineer

Loveland, OH · On-site +1

... remote, there might be some occasional travel to ERP Suites facilities or customer sites. Position Summary: The AI Platform Engineer will be responsible for the platform foundation that supports ERP ...

US Bank

End Point Systems Engineer

Cincinnati, OH · Remote

Enable targeted, role-based campaigns to support change initiatives, incident mitigation, and ... Remote Actions * Dashboards & Investigations * Campaigns & Alerts * Application Experience ...

US Bank

End Point Systems Engineer

Cincinnati, OH · Remote

Enable targeted, role-based campaigns to support change initiatives, incident mitigation, and ... Remote Actions * Dashboards & Investigations * Campaigns & Alerts * Application Experience ...

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All JobsSupport Engineer JobsRemote Support Engineer JobsRemote Support Engineer Jobs in Cincinnati, OH

Remote Support Engineer information

See Cincinnati, OH salary details

$15

$38

$65

How much do remote support engineer jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for remote support engineer in Cincinnati, OH is $38.29, according to ZipRecruiter salary data. Most workers in this role earn between $28.41 and $44.76 per hour, depending on experience, location, and employer.

How does a remote support engineer typically collaborate with other IT team members despite working remotely?

Remote Support Engineers often work closely with system administrators, network engineers, and help desk staff through digital channels such as instant messaging, video calls, and ticketing systems. They participate in regular virtual meetings to discuss ongoing issues, coordinate troubleshooting efforts, and share updates on critical incidents. Collaboration tools and clear communication protocols are essential to ensure seamless teamwork and efficient problem resolution, even when team members are geographically dispersed.

What are the key skills and qualifications needed to thrive as a remote support engineer?

To thrive as a Remote Support Engineer, you need strong troubleshooting abilities, knowledge of networking concepts, and a background in IT or computer science, often demonstrated by certifications like CompTIA A+ or Microsoft Certified: Azure Fundamentals. Familiarity with remote desktop software, ticketing systems, and diagnostic tools is typically required. Excellent communication, patience, and problem-solving skills set top performers apart in this role. These abilities are essential to efficiently resolve user issues, maintain system reliability, and ensure customer satisfaction in a remote environment.

What is the difference between Remote Support Engineer vs Technical Support Specialist?

AspectRemote Support EngineerTechnical Support Specialist
Required CredentialsTypically certifications like CompTIA A+, Network+, or vendor-specific certificationsSimilar certifications, often including CompTIA A+ or Microsoft certifications
Work EnvironmentRemote, providing technical assistance to clients or internal teamsRemote or on-site, assisting customers with product or service issues
Employer & Industry UsageIT companies, tech support firms, software providersIT departments, tech support centers, hardware vendors
Search & Comparison IntentHigh overlap, both roles involve remote troubleshooting and supportOften compared due to similar responsibilities and skill sets

The main difference is that Remote Support Engineers typically handle more complex technical issues and may work on network or system configurations, while Technical Support Specialists often focus on troubleshooting specific products or software. Both roles require strong technical skills and certifications, with overlapping work environments and employer types.

What are the most commonly searched types of Support Engineer jobs in Cincinnati, OH?

The most popular types of Support Engineer jobs in Cincinnati, OH are:

What cities near Cincinnati, OH are hiring for Remote Support Engineer jobs?

Cities near Cincinnati, OH with the most Remote Support Engineer job openings:

Infographic showing various Remote Support Engineer job openings in Cincinnati, OH as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $79,633 per year, or $38.3 per hour.

Senior Engineer - Mechanical

Qualus

West Chester, OH • On-site, Remote

$100K - $160K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 20 days ago

Job description

Position Overview
Power your future with Qualus as a Senior Mechanical Engineer. The Senior Mechanical Engineer is responsible for providing support to engineering projects from start to finish ensuring compliance with company practices and procedures, as well as industry standards. Responsibilities include but not limited to developing complex mechanical designs relating to power switchgear, electrical bus, substations, and other electromechanical components within the electric power system. The Mechanical Engineer should also be able to coordinate with customers and engineers to satisfy design requirements.
Responsibilities
  • Design complex models in 3D modeling environments.
  • Create assembly drawings from 3D renderings.
  • Lead efforts in the field to take measurements for design modifications and installations.
  • Perform reverse-engineering of equipment and components.
  • Design parts with specification for manufacture.
  • Learn/perform calculations relative to forces on bus and bracing.
  • Assist with installation of equipment on job site or provide remote support.
  • Read and understand technical requirements presented in specifications and requests for proposal.
  • Take the lead in the development of junior level mechanical engineers.
  • Answers questions and provides support to other Qualus locations.
  • Assist management in recruitment efforts and provide feedback for performance evaluations.
  • Participates in weekly Production Meetings.
  • Provide support to quoting department for estimates on materials and technical requirements of projects.
  • Perform other project related work as assigned.
  • Prepares correspondence and updates various lists/reports, performs data entry functions, copies, scans and faxes documents.

Minimum Qualifications
  • BS Degree in Mechanical Engineering or Electrical Engineering required
  • Five years' experience with product modifications and customization; switchgear knowledge preferred. Sustained successful performance at the Mechanical Engineer level.
  • Ability to effectively communicate with internal, client and regulatory counterparts.
  • Ability to maintain production in a changing environment
  • Knowledge of NESC, NEC, UL, IEEE, and other applicable codes and standards.
  • Experience in Low Voltage and Medium Voltage electrical equipment design using SolidWorks.
  • Strong computer and communication skills.
  • Willingness to learn and operate client provided programs and systems.

#LI-AM2
Benefits & Compensation
Qualus benefits offered include Medical, Dental, Vision, Life Insurance, Short and Long-Term Disability, 401(k) match, Flexible Spending Accounts, EAP, Parental Leave, Paid time off, and Holidays, for those who qualify.
The final salary awarded for this role may vary from the above range based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs. The salary range provided in this job posting may be subject to change for business purposes.
Company Overview
Qualus is a leading pure-play power solutions firm and innovator at the forefront of power infrastructure transformation, with differentiated capabilities across grid modernization, resiliency, security, and sustainability. The firm partners with utilities, commercial, industrial, data center, and government clients, and renewable and energy storage developers, offering comprehensive solutions through boutique and integrated advisory, planning, engineering, digital solutions, program management, energy efficiency and specialized field services. Qualus also provides software and technology enabled services and develops breakthrough solutions for critical power industry challenges such as distributed and variable resource integration, emergency management, and secure data exchange. The firm has over 2,000 professionals, with offices throughout the U.S. and Canada.
Equal Opportunity Employer
We are an equal opportunity employer and value diversity. We are committed to providing an inclusive workplace and do not discriminate on any grounds protected by applicable human rights legislation across Canada and the US.
We are committed to a secure and transparent hiring process. We do not request payment or sensitive personal information, such as Social Security numbers or banking details, during the application process. Please use caution and verify opportunities through our official channels.

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