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Remote Support Engineer Jobs in Rootstown, OH (NOW HIRING)

Fortress SRM LLC

Service Desk Analyst I

Independence, OH · Remote

$21 - $24/hr

Provide remote support to managed services customers using remote monitoring and management (RMM ... Adhere to defined escalation procedures and collaborate with senior technicians and engineering ...

Signet Jewelers Ltd.

eCommerce Engineer (Remote)

Akron, OH · Remote

$99K - $133K/yr

Join us! eCommerce Engineer Remote POSITION SUMMARY : With the goal of eCommerce site stability ... Support release readiness activities, ensuring UI quality and risk mitigation prior to production ...

Signet Jewelers Ltd.

eCommerce Engineer (Remote)

Akron, OH · On-site +1

$99K - $133K/yr

Join us! eCommerce Engineer Remote POSITION SUMMARY : With the goal of eCommerce site stability ... Support release readiness activities, ensuring UI quality and risk mitigation prior to production ...

Imperial Conveying Solutions

Sales Engineer

Canton, OH · On-site +1

Combination of office, remote, and field-based work * Travel required (typically 25-50%) for client ... Support contract negotiations and closing activities * Coordinate with project management ...

USA Firmware

Mid-Level PCB Designer

Brecksville, OH · Remote

... Support Engineering Change Orders (ECOs) Collaborate with PCB fabricators and contract ... remote work flexibility Opportunity to work on cutting-edge embedded products Collaborative ...

USA Firmware

Mid-Level PCB Designer

Brecksville, OH · On-site +1

... Support Engineering Change Orders (ECOs) Collaborate with PCB fabricators and contract ... remote work flexibility Opportunity to work on cutting-edge embedded products Collaborative ...

Huntington

Site Reliability Engineer (SRE) - II

Easton, OH · On-site +1

$50 - $66.50/hr

Enjoys working with others-whether it's developers, support teams, or business stakeholders-to ... Remote roles will also have the opportunity to come together in our offices for moments that matter.

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Remote Support Engineer information

See Rootstown, OH salary details

$15

$36

$61

How much do remote support engineer jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for remote support engineer in Rootstown, OH is $36.26, according to ZipRecruiter salary data. Most workers in this role earn between $26.88 and $42.40 per hour, depending on experience, location, and employer.

How does a remote support engineer typically collaborate with other IT team members despite working remotely?

Remote Support Engineers often work closely with system administrators, network engineers, and help desk staff through digital channels such as instant messaging, video calls, and ticketing systems. They participate in regular virtual meetings to discuss ongoing issues, coordinate troubleshooting efforts, and share updates on critical incidents. Collaboration tools and clear communication protocols are essential to ensure seamless teamwork and efficient problem resolution, even when team members are geographically dispersed.

What are the key skills and qualifications needed to thrive as a remote support engineer?

To thrive as a Remote Support Engineer, you need strong troubleshooting abilities, knowledge of networking concepts, and a background in IT or computer science, often demonstrated by certifications like CompTIA A+ or Microsoft Certified: Azure Fundamentals. Familiarity with remote desktop software, ticketing systems, and diagnostic tools is typically required. Excellent communication, patience, and problem-solving skills set top performers apart in this role. These abilities are essential to efficiently resolve user issues, maintain system reliability, and ensure customer satisfaction in a remote environment.

What is the difference between Remote Support Engineer vs Technical Support Specialist?

AspectRemote Support EngineerTechnical Support Specialist
Required CredentialsTypically certifications like CompTIA A+, Network+, or vendor-specific certificationsSimilar certifications, often including CompTIA A+ or Microsoft certifications
Work EnvironmentRemote, providing technical assistance to clients or internal teamsRemote or on-site, assisting customers with product or service issues
Employer & Industry UsageIT companies, tech support firms, software providersIT departments, tech support centers, hardware vendors
Search & Comparison IntentHigh overlap, both roles involve remote troubleshooting and supportOften compared due to similar responsibilities and skill sets

The main difference is that Remote Support Engineers typically handle more complex technical issues and may work on network or system configurations, while Technical Support Specialists often focus on troubleshooting specific products or software. Both roles require strong technical skills and certifications, with overlapping work environments and employer types.

What cities near Rootstown, OH are hiring for Remote Support Engineer jobs?

Cities near Rootstown, OH with the most Remote Support Engineer job openings:

Infographic showing various Remote Support Engineer job openings in Rootstown, OH as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $75,430 per year, or $36.3 per hour.

Field Application Engineer '27

KEYENCE

Broadview Heights, OH • On-site, Remote

$53K - $80K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 5 days ago

Job description

Join KEYENCE as a Field Application Engineer

Training Classes Begins January or July 2027
Multiple U.S. Locations | Entry-Level | Full-Time

Are you ready to launch your career with one of the world's most innovative companies? KEYENCE is looking for driven, adaptable engineers to join our Field Application Engineer Team. Whether you're a recent graduate or early in your career, this is your opportunity to grow with a global leader in automation and technology.

What You'll Do

As a Field Application Engineer, you'll be at the forefront of solving complex technical challenges and shaping the future of American manufacturing. This is a field-based position with most of your time on-site with customers and sales teams. The title for this role may be called Application Engineer, Vision Consulting Engineer, or Integration Support Engineer depending on the product line you may be hired for.

  • Solve complex customer challenges through creative configurations of our technical products
  • Install and program our products using hand tools or programming languages.
  • Provide on-call, on-site and remote technical support, training, and troubleshooting
  • Travel extensively (60-100%) across your assigned region-by car or plane-to deliver hands-on solutions
  • Conduct product testing and create detailed proposal reports to aid our sales team.
  • Work in dynamic environments-manufacturing floors, labs, and more-with occasional lifting (up to 60 lbs.) and off-hours support

Location Flexibility

Choose up to two preferred office locations when you apply-we'll do our best to place you where you want to be. You'll work within a regional territory, not nationwide.

What We Offer

  • Base Salary: $53,940 - $80,760 (based on location)
  • Performance Bonus Target: $24,000 annually (performance-based), paid quarterly
  • World-Class Training: Paid, hands-on training and on-the-job mentorship
  • Benefits: Medical, dental, vision, 401K match, ~4 weeks PTO in first full year
  • Career Growth: Promote-from-within culture with base and bonus increases

What We're Looking For

  • Bachelor's degree (or Associate's and 4+ years military experience)
  • Strong work ethic and a passion for solving challenging problems
  • Flexibility to adapt your schedule and support customers and salespeople
  • Willingness to travel (60-100%), including overnight
  • Valid driver's license and personal vehicle
  • Ability to lift and transport demo equipment (35-85 lbs.) into customer sites

Why KEYENCE?

  • Recognized by Forbes as one of the World's Most Innovative Companies
  • A global leader in factory automation and quality assurance solutions
  • Operating profit of over 40% for 25 consecutive years
  • A culture that invests in your success from day one

Ready to make an impact?
Apply now and start your journey with KEYENCE in January or July 2027!

KEYENCE is an at-will, Equal Opportunity Employer. 

Apply