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Remote Support Engineer Jobs in Dallas, TX (NOW HIRING)

Turvo

Customer Support Engineer

Dallas, TX · Remote

$60K - $100K/yr

Proficiency with support tools, CRM systems, and remote support technologies. * Adaptability to ... Customer Support Engineer candidates based in Dallas or Austin, TX are preferred. Compensation ...

Cayenta

(Remote) Support Analyst

Allen, TX · Remote

At Cayenta, our Support Analysts play a critical role in helping customers resolve system issues ... We provide innovative end-to-end CIS and ERP solutions that were engineered from the ground up to ...

Turvo

Customer Support Engineer

Dallas, TX · Remote

$60K - $100K/yr

Proficiency with support tools, CRM systems, and remote support technologies. * Adaptability to ... Customer Support Engineer candidates based in Dallas or Austin, TX are preferred. Compensation ...

Turvo

Customer Support Engineer

Dallas, TX · On-site +1

$60K - $100K/yr

Proficiency with support tools, CRM systems, and remote support technologies. * Adaptability to ... Customer Support Engineer candidates based in Dallas or Austin, TX are preferred. Compensation ...

IT America Inc

Murex Support Engineer

Dallas, TX · Remote

Remote, USA Duration: Long term contract Role Summary: We are looking for a Murex Support Engineer to assist in the day-to-day support, troubleshooting, and environment operations of a large-scale ...

BBG, INC.

SYSTEMS SUPPORT ENGINEER

Dallas, TX · On-site +1

... remote office environment. Prolonged periods of sitting and computer use. Occasional after-hours ... Systems Support Engineer will: Resolve user issues quickly with minimal business disruption.

Cyera

Senior Technical Support Engineer

Plano, TX · On-site +1

$90K - $110K/yr

THE OPPORTUNITY The Senior Technical Support Engineer provides product-focused technical resolution for issues that require deep investigation. This role owns complex troubleshooting within defined ...

Generac

Sales Engineer - Data Centers

Dallas, TX · On-site +1

Provide onsite and remote technical sales support for Generac Industrial products * Utilize tools (PDSS, fly-ins, visits, Engineering Symposium, Power Design Pro, etc.) to support and educate the ...

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All JobsSupport Engineer JobsRemote Support Engineer JobsRemote Support Engineer Jobs in Dallas, TX

Remote Support Engineer information

See Dallas, TX salary details

$16

$39

$67

How much do remote support engineer jobs pay per hour?

As of Jul 25, 2026, the average hourly pay for remote support engineer in Dallas, TX is $39.46, according to ZipRecruiter salary data. Most workers in this role earn between $29.28 and $46.15 per hour, depending on experience, location, and employer.

How can I make $100,000 a year working from home?

A Remote Support Engineer can earn $100,000 annually by gaining advanced technical skills, certifications, and experience in areas like networking, cybersecurity, or cloud services. Building a strong professional reputation, specializing in high-demand technologies, and working for established companies or consulting can also increase earning potential while working remotely.

What does a remote support engineer do?

A remote support engineer provides technical assistance to users or clients from a remote location, troubleshooting hardware, software, and network issues. They often use remote access tools, communicate via chat or phone, and require technical knowledge, problem-solving skills, and sometimes certifications like CompTIA or Microsoft certifications.

How can I make 2000 a week working from home?

A Remote Support Engineer can earn $2,000 a week by working full-time, often requiring strong technical skills, certifications, and experience in customer support or IT. Increasing income may involve taking on multiple clients, specializing in high-demand areas, or gaining advanced certifications to command higher rates. Building a reputation and utilizing remote job platforms can also help secure higher-paying opportunities.

How does a Remote Support Engineer typically collaborate with other IT team members despite working remotely?

Remote Support Engineers often work closely with system administrators, network engineers, and help desk staff through digital channels such as instant messaging, video calls, and ticketing systems. They participate in regular virtual meetings to discuss ongoing issues, coordinate troubleshooting efforts, and share updates on critical incidents. Collaboration tools and clear communication protocols are essential to ensure seamless teamwork and efficient problem resolution, even when team members are geographically dispersed.

What are the key skills and qualifications needed to thrive as a Remote Support Engineer, and why are they important?

To thrive as a Remote Support Engineer, you need strong troubleshooting abilities, knowledge of networking concepts, and a background in IT or computer science, often demonstrated by certifications like CompTIA A+ or Microsoft Certified: Azure Fundamentals. Familiarity with remote desktop software, ticketing systems, and diagnostic tools is typically required. Excellent communication, patience, and problem-solving skills set top performers apart in this role. These abilities are essential to efficiently resolve user issues, maintain system reliability, and ensure customer satisfaction in a remote environment.

What engineer makes $500,000 a year?

A remote support engineer typically does not earn $500,000 annually; such high salaries are more common in executive or specialized roles like software engineers, data scientists, or senior technical leads with extensive experience, advanced skills, and often stock options or bonuses. Most support engineers earn between $50,000 and $100,000 per year, depending on experience and location.

What is the difference between Remote Support Engineer vs Technical Support Specialist?

AspectRemote Support EngineerTechnical Support Specialist
Required CredentialsTypically certifications like CompTIA A+, Network+, or vendor-specific certificationsSimilar certifications, often including CompTIA A+ or Microsoft certifications
Work EnvironmentRemote, providing technical assistance to clients or internal teamsRemote or on-site, assisting customers with product or service issues
Employer & Industry UsageIT companies, tech support firms, software providersIT departments, tech support centers, hardware vendors
Search & Comparison IntentHigh overlap, both roles involve remote troubleshooting and supportOften compared due to similar responsibilities and skill sets

The main difference is that Remote Support Engineers typically handle more complex technical issues and may work on network or system configurations, while Technical Support Specialists often focus on troubleshooting specific products or software. Both roles require strong technical skills and certifications, with overlapping work environments and employer types.

What are the most commonly searched types of Support Engineer jobs in Dallas, TX? The most popular types of Support Engineer jobs in Dallas, TX are:
What cities near Dallas, TX are hiring for Remote Support Engineer jobs? Cities near Dallas, TX with the most Remote Support Engineer job openings:
Infographic showing various Remote Support Engineer job openings in Dallas, TX as of July 2026, with employment types broken down into 89% Full Time, and 11% Contract. Highlights an 78% In-person, and 22% Remote job distribution, with an average salary of $82,072 per year, or $39.5 per hour.
Customer Support Engineer

Customer Support Engineer

Turvo

Dallas, TX • Remote

$60K - $100K/yr

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

About Turvo

Turvo provides a collaborative Transportation Management System (TMS) application designed specifically for the supply chain. Turvo Collaboration Cloud connects freight brokers, 3PLs, shippers, and carriers to unite supply chain ecosystems, delivering outstanding customer experiences, real-time collaboration, and accelerated growth. The technology unifies internal and external systems, providing one end-to-end solution that streamlines operations, enhances analytics, and automates business processes while eliminating redundant manual tasks. Turvo’s customers include some of the world’s largest Fortune 500 logistics service providers and shippers as well as small to mid-sized freight brokers. Turvo is based in Dallas, Texas, with offices in Hyderabad, India. (www.turvo.com).

About this Role

We are seeking a highly customer-centric Customer Support Engineer who is a product expert and thrives in a fast-paced environment. In this role, you will be responsible for diagnosing and resolving complex product issues, including Sev 1 and Sev 2 incidents, while working closely with customers, engineering, product, and site reliability teams.

You will play a critical role in ensuring customer success by delivering timely resolutions, providing technical expertise, and acting as the voice of the customer to drive continuous product improvements. This position requires strong technical acumen, product knowledge, business awareness, and a passion for customer experience.

Candidates based in Dallas, TX are preferred.

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Key Responsibilities:
  • Own and manage customer-reported product issues, ensuring resolution within defined Service Level Agreements (SLAs).
  • Perform root cause analysis and coordinate with appropriate engineering teams to drive issue resolution.
  • Diagnose and resolve product and third-party integration issues, both technical and non-technical.
  • Investigate, document, and escalate complex or systemic issues to engineering teams.
  • Provide on-call support coverage for Sev 1 and Sev 2 customer incidents from 8:00 AM to 8:00 PM Central Time, as part of a rotating schedule.
  • Collaborate with product management, engineering, and site reliability engineering teams to identify recurring issues and performance improvement opportunities.
  • Act as the “voice of the customer” by sharing insights and feedback to influence product enhancements.
  • Create, maintain, and contribute to technical documentation and knowledge base articles for internal teams and customers.
  • Stay current with new products and services through regular monthly releases.
  • Work independently, making informed decisions while owning issues end-to-end.


Qualifications:
  • 3+ years of experience in fast-paced technical support, application support, or a related engineering role.
  • Bachelor’s degree in Engineering, Computer Science, Information Technology, Computer Information Systems, or a related field (or equivalent practical experience)
  • Strong troubleshooting skills with a proven customer-centric mindset.
  • Hands-on experience with tools and technologies such as: Kibana, Elasticsearch, MySQL, MongoDB, Browser Developer Tools, REST APIs / OpenAPI, RabbitMQ, Java Debugging, Python Scripting
  • Ability to work independently, manage multiple priorities, and take ownership of issues from start to finish.
  • Willingness to work flexible hours and participate in holiday/on-call rotations to meet customer SLA requirements.
  • Excellent written and verbal communication skills for effective interaction with customers and internal stakeholders.
  • Proficiency with support tools, CRM systems, and remote support technologies.
  • Adaptability to evolving industry trends and a dynamic support environment.
  • Prior experience in supply chain or logistics industries is a plus.


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We are an Equal Opportunity Employer and strive to make hiring decisions that reflect our commitment to diversity and inclusion.

Customer Support Engineer candidates based in Dallas or Austin, TX are preferred.

Compensation Range: $60,000 to $100,000 base salary; plus discretionary bonus.

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