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Remote Support Engineer Jobs in Dallas, TX (NOW HIRING)

Generac

Sales Engineer - Data Centers

Dallas, TX · On-site +1

Provide onsite and remote technical sales support for Generac Industrial products * Utilize tools (PDSS, fly-ins, visits, Engineering Symposium, Power Design Pro, etc.) to support and educate the ...

KEYENCE

Field Application Engineer '27

Frisco, TX · On-site +1

$53K - $80K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Join KEYENCE as a Field Application Engineer Training Classes Begins January or July 2027 Multiple ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

Accenture

Team Center Unified Technology Support 6434756

Irving, TX · On-site +1

$41.15 - $51.15/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Support end users across engineering and product lifecycle management (PLM) processes, including change management, document management, and BOM management. * Manage and fulfill service requests for ...

Abbott

Associate Software Engineer

Irving, TX · On-site +1

$50K - $101K/yr

  • Medical

  • Life

  • Retirement

... remote support features for our service organizations, and developing integrations with AI tools ... You'll collaborate with engineers to design, build, test, and maintain software while ensuring ...

Abbott

Associate Software Engineer

Irving, TX · On-site +1

$50K - $101K/yr

  • Medical

  • Life

  • Retirement

... remote support features for our service organizations, and developing integrations with AI tools ... You'll collaborate with engineers to design, build, test, and maintain software while ensuring ...

Wood Plc

Distribution Engineer (remote)

Dallas, TX · On-site +1

This position is a remote position or is a hybrid position in any of the following offices - West ... Leading or supporting overhead and underground distribution engineering projects defining scopes of ...

Sweve Tech LTD

Customer Service Representative

Dallas, TX · Remote

$20 - $25/hr

  • Medical

  • Dental

  • Retirement

  • PTO

... Sales and Engineering, to ensure a seamless customer experience. - Report recurring issues ... Previous experience in customer service, call centers, or remote support is preferred but not ...

YO AI Labs

AI Consulting Expert - Remote

Dallas, TX · Remote

$100 - $200/hr

Collaborate remotely with project teams to support continuous AI improvement. Required Skills ... Prompt Engineering * AI Output Evaluation * Quality Assurance * Technical & Report Writing

New

ICF

Substation Physical Engineer - REMOTE

Dallas, TX · Remote

$97K - $124K/yr

  • Retirement

Substation Physical Engineer - REMOTE Location: Remote US Ready to make a difference? ICF is ... Support client meetings, technical discussions, and project planning efforts * Participate in site ...

VetsEZ

HealthShare Engineer (Remote Opportunity)

Dallas, TX · On-site +1

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

We are currently looking for a HealthShare Engineer for a 100% remote position supporting a large ... The selected candidate will support enterprise healthcare integration environments using ...

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Showing results 21-40

All JobsSupport Engineer JobsRemote Support Engineer JobsRemote Support Engineer Jobs in Dallas, TX

Remote Support Engineer information

See Dallas, TX salary details

$16

$39

$67

How much do remote support engineer jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for remote support engineer in Dallas, TX is $39.44, according to ZipRecruiter salary data. Most workers in this role earn between $29.23 and $46.15 per hour, depending on experience, location, and employer.

How does a remote support engineer typically collaborate with other IT team members despite working remotely?

Remote Support Engineers often work closely with system administrators, network engineers, and help desk staff through digital channels such as instant messaging, video calls, and ticketing systems. They participate in regular virtual meetings to discuss ongoing issues, coordinate troubleshooting efforts, and share updates on critical incidents. Collaboration tools and clear communication protocols are essential to ensure seamless teamwork and efficient problem resolution, even when team members are geographically dispersed.

What are the key skills and qualifications needed to thrive as a remote support engineer?

To thrive as a Remote Support Engineer, you need strong troubleshooting abilities, knowledge of networking concepts, and a background in IT or computer science, often demonstrated by certifications like CompTIA A+ or Microsoft Certified: Azure Fundamentals. Familiarity with remote desktop software, ticketing systems, and diagnostic tools is typically required. Excellent communication, patience, and problem-solving skills set top performers apart in this role. These abilities are essential to efficiently resolve user issues, maintain system reliability, and ensure customer satisfaction in a remote environment.

What is the difference between Remote Support Engineer vs Technical Support Specialist?

AspectRemote Support EngineerTechnical Support Specialist
Required CredentialsTypically certifications like CompTIA A+, Network+, or vendor-specific certificationsSimilar certifications, often including CompTIA A+ or Microsoft certifications
Work EnvironmentRemote, providing technical assistance to clients or internal teamsRemote or on-site, assisting customers with product or service issues
Employer & Industry UsageIT companies, tech support firms, software providersIT departments, tech support centers, hardware vendors
Search & Comparison IntentHigh overlap, both roles involve remote troubleshooting and supportOften compared due to similar responsibilities and skill sets

The main difference is that Remote Support Engineers typically handle more complex technical issues and may work on network or system configurations, while Technical Support Specialists often focus on troubleshooting specific products or software. Both roles require strong technical skills and certifications, with overlapping work environments and employer types.

What are the most commonly searched types of Support Engineer jobs in Dallas, TX?

The most popular types of Support Engineer jobs in Dallas, TX are:

What cities near Dallas, TX are hiring for Remote Support Engineer jobs?

Cities near Dallas, TX with the most Remote Support Engineer job openings:

Infographic showing various Remote Support Engineer job openings in Dallas, TX as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $82,037 per year, or $39.4 per hour.

Field Application Engineer

Dean Technology, Inc.

Addison, TX • Remote

Full-time

Medical, Dental, Vision, Life

Re-posted 17 days ago

Job description

Description

Come Join the Dean Technology Team!

DTI offers competitive salaries, excellent health, vision, dental, life insurance and work/life balance in a challenging and rewarding environment.  We are experiencing a period of significant growth and are looking for energetic Team members to grow with us

Position Purpose: 

The Field Application Engineer (FAE) is responsible for supporting customers in all aspects of technical marketing activities and providing post-sales solutions to enhance customer satisfaction and ensure optimal system performance. This role combines technical expertise, problem-solving, and customer interaction to address customer needs at all stages of the product lifecycle. FAE staff are considered technical staff that support all high voltage products and applications. The position requires up to 50% travel for business engagements, remote customer support, troubleshooting, training, and post-sales support. This position reports to the CRO. 


Essential Job Function:  

System Design and Training:

Support high voltage system design by understanding the customers' applications, interpreting schematics and applying knowledge of high voltage systems and components.

Train partners and customers on DTI products and provide ongoing support to ensure deep customer technical engagement.

Work closely with the sales team to coordinate and communicate customer visits, opportunity qualification, training and resolve design-in challenges effectively.

Answer calls and e-mails from customers in a prompt timeline with proper knowledge and document the engagement.

Determine and resolve system and application issues.

Travel to the customer/end-user to provide design-in support.

Troubleshoot high voltage systems and provide advanced support to customer design.

Provide Post-Sales Solution Engineering:

Serve as a key technical resource to resolve post-design-in issues.

Propose tailored solutions, in collaboration with product management and engineering, for complex power integration and scenarios to meet customer needs.

Partner with customers to analyze and address performance issues, including conducting root-cause analysis and proposing innovative solutions.

Act as a liaison between customers and internal engineering teams to communicate issues and influence product improvements.

Create and maintain detailed documentation of solutions provided, best practices, and customer feedback.

Collaborate with the broader team and report voice of customer (VOC) preferences (e.g., product features, hardware, software, services, etc.), use cases, and competitor landscape.


Requirements

Skills and Specifications:

EE or technical degree or equivalent professional training.

At least ten (10) years of experience with power applications.

Five years of experience in a customer support position, technical helpline, technical sales and/or remote support services related to power.

Basic understanding of high voltage applications.

Flexible team player with attention to detail and responsible working attitude. Ability to mentor and train junior-level members of the team.

Ability to communicate with a variety of audiences, including customers, engineers, sales reps, and suppliers.

Strong sense of ownership on assigned tasks.

Can-do mentality, proactive working attitude. and hands-on approach.

Ability to travel up to 50% of the time, domestically.

Possesses excellent English verbal and writing skills.

Must be authorized to work in the US. 

Apply