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Remote Support Engineer Jobs in Houston, TX (NOW HIRING)

KEYENCE

Field Application Engineer '27

The Woodlands, TX · On-site +1

$53K - $80K/yr

Join KEYENCE as a Field Application Engineer Training Classes Begins January or July 2027 Multiple ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

System One

Substation Design Engineer

Houston, TX · Remote

$100K - $128K/yr

Hybrid/Remote Substation Electrical Engineer - Grid Mid to Senior Level | Electrical Power ... Perform and support engineering design for high-voltage and extra-high-voltage substations and ...

System One

Substation Design Engineer

Houston, TX · Remote

$100K - $128K/yr

Hybrid/Remote Substation Electrical Engineer - Grid Mid to Senior Level | Electrical Power ... Perform and support engineering design for high-voltage and extra-high-voltage substations and ...

NAVA Software Solutions

AI Engineer -Remote

Houston, TX · On-site +1

AI Engineer Location: 100% Remote Duration: 6+ month contract-to-hire Requirement: * Implemented GraphRag in AI/ML products (production deployments). * Strong Azure cloud experience. * Python/PySpark ...

YO AI Labs

AI Consulting Expert - Remote

Houston, TX · Remote

$100 - $200/hr

Collaborate remotely with project teams to support continuous AI improvement. Required Skills ... Prompt Engineering * AI Output Evaluation * Quality Assurance * Technical & Report Writing

New

Sterling Engineering Inc.

Structural Engineer

Houston, TX · On-site +1

$60 - $90/hr

Our expert recruiters support you at every step in the process, and as a Best of Staffing company ... The position offers flexibility with onsite, hybrid, or remote work arrangements (remote candidates ...

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All JobsSupport Engineer JobsRemote Support Engineer JobsRemote Support Engineer Jobs in Houston, TX

Remote Support Engineer information

See Houston, TX salary details

$15

$38

$64

How much do remote support engineer jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for remote support engineer in Houston, TX is $38.08, according to ZipRecruiter salary data. Most workers in this role earn between $28.22 and $44.52 per hour, depending on experience, location, and employer.

How does a remote support engineer typically collaborate with other IT team members despite working remotely?

Remote Support Engineers often work closely with system administrators, network engineers, and help desk staff through digital channels such as instant messaging, video calls, and ticketing systems. They participate in regular virtual meetings to discuss ongoing issues, coordinate troubleshooting efforts, and share updates on critical incidents. Collaboration tools and clear communication protocols are essential to ensure seamless teamwork and efficient problem resolution, even when team members are geographically dispersed.

What are the key skills and qualifications needed to thrive as a remote support engineer?

To thrive as a Remote Support Engineer, you need strong troubleshooting abilities, knowledge of networking concepts, and a background in IT or computer science, often demonstrated by certifications like CompTIA A+ or Microsoft Certified: Azure Fundamentals. Familiarity with remote desktop software, ticketing systems, and diagnostic tools is typically required. Excellent communication, patience, and problem-solving skills set top performers apart in this role. These abilities are essential to efficiently resolve user issues, maintain system reliability, and ensure customer satisfaction in a remote environment.

What is the difference between Remote Support Engineer vs Technical Support Specialist?

AspectRemote Support EngineerTechnical Support Specialist
Required CredentialsTypically certifications like CompTIA A+, Network+, or vendor-specific certificationsSimilar certifications, often including CompTIA A+ or Microsoft certifications
Work EnvironmentRemote, providing technical assistance to clients or internal teamsRemote or on-site, assisting customers with product or service issues
Employer & Industry UsageIT companies, tech support firms, software providersIT departments, tech support centers, hardware vendors
Search & Comparison IntentHigh overlap, both roles involve remote troubleshooting and supportOften compared due to similar responsibilities and skill sets

The main difference is that Remote Support Engineers typically handle more complex technical issues and may work on network or system configurations, while Technical Support Specialists often focus on troubleshooting specific products or software. Both roles require strong technical skills and certifications, with overlapping work environments and employer types.

What cities near Houston, TX are hiring for Remote Support Engineer jobs?

Cities near Houston, TX with the most Remote Support Engineer job openings:

Infographic showing various Remote Support Engineer job openings in Houston, TX as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $79,196 per year, or $38.1 per hour.

Technical Support Engineer

G2 Risk Solutions

Houston, TX • On-site, Remote

Full-time

Re-posted 8 days ago

Job description

Description
About G2 Risk Solutions
G2 Risk Solutions is a leading provider of risk intelligence and compliance solutions for the payments, financial services, and digital commerce industries. Leveraging advanced artificial intelligence, machine learning, and large-scale web intelligence technologies, we help organizations identify hidden risks, uncover critical insights, and make confident business decisions.
Our platforms analyze hundreds of millions of domains and digital entities across the internet, revealing hidden relationships, mapping digital footprints, and detecting emerging threats. By transforming vast amounts of online data into actionable intelligence, G2 Risk Solutions enables customers to scale their businesses securely, efficiently, and with confidence.
Team Mission & Growth Opportunities
The Technical Support team plays a critical role in our customers' success and serves as a key partner to Product, Engineering, Operations, and Customer Success. We don't just solve issues; we identify trends, drive improvements, and help shape the future of our platform.
This role provides a unique opportunity to develop expertise in APIs, data analysis, digital risk intelligence, and SaaS technologies while working with global customers and cross-functional teams on a different time zones. High-performing team members are given opportunities to lead initiatives, influence product direction, and grow into advanced technical, customer-facing, or leadership roles.
Responsibilities
  • Investigate and resolve customer issues across products and services.
  • Analyze API requests/responses and database records to identify root causes and support issue resolution.
  • Support customers, Customer Success Managers, and internal teams with technical issues, product investigations, and integration troubleshooting.
  • Collaborate with Engineering and Product teams to reproduce, escalate, and resolve issues.
  • Prioritize and manage issues based on customer impact and business needs.
  • Work effectively in a global team environment spanning multiple time zones.
  • Manage, prioritize, and track customer issues using Zendesk, Jira, and other ticketing systems.

Requirements
  • 1-2 years of experience in Technical Support or a similar customer-facing technical role.
  • Ability to troubleshoot technical issues, investigate root causes, and work collaboratively to resolve customer problems.
  • Team player with a collaborative mindset and willingness to support colleagues across functions.
  • Experience working with and troubleshooting REST APIs.
  • Customer-facing skills with the ability to communicate technical concepts clearly to both technical and non-technical audiences.
  • Basic understanding of SQL with the ability to write simple queries.
  • Experience with ticketing and issue-tracking systems such as Zendesk, Jira, or similar tools.
  • Self-motivated, detail-oriented, and comfortable managing multiple priorities.
  • Experience with scripting or automation (e.g., Python) is a plus.
  • Experience supporting customer due diligence processes, security questionnaires, RFIs, or technical documentation requests is a plus.
  • Experience using AI tools (e.g., ChatGPT/Claude, or similar) to assist with troubleshooting, research, documentation, and day-to-day productivity is a plus. We encourage the thoughtful use of AI to improve efficiency and problem-solving.

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