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Remote Startup Jobs (NOW HIRING)

CrewAI

Senior Support Engineer

Empathetic, patient, and energized by helping people succeed; comfortable working independently and setting your own direction in a fast-paced remote startup. Bonus: experience with support/issue ...

15Five

Director, Product

$238K - $249K/yr

A career at 15Five is the chance to have high impact in a fast paced, remote startup environment that operates with focus, urgency, and accountability. Every role and every hire meaningfully impacts ...

Chainguard

Senior Software Engineer (Customer Platform)

$157K - $184K/yr

Proven ability to thrive in a remote, startup environment: A genuine interest in a high-paced, high-intensity, "ship it" culture where you're self-directed, comfortable with ambiguity, and working ...

Maven Clinic

Care Advocate

New York, NY · Remote

$55K - $65K/yr

Problem-solving skills to help find creative solutions to customer needs, including working in a remote/startup environment * Ability to remain flexible with changes and have a growth mindset

Qventus

Senior Software Engineer

$125K - $165K/yr

Proven track record in delivering engineering solutions in a fast-paced remote startup environment * Strong communicator with the ability to influence and collaborate across all levels * Hands-on ...

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How much do remote startup jobs pay per year?

As of Sep 1, 2026, the average yearly pay for remote startup in the United States is $127,031.00, according to ZipRecruiter salary data. Most workers in this role earn between $109,000.00 and $143,500.00 per year, depending on experience, location, and employer.

What is a remote startup?

A remote startup is a newly established company where the founders and employees work from different locations, rather than from a central office. These startups leverage digital tools and online platforms to communicate, collaborate, and manage projects remotely. This model allows for greater flexibility, access to a global talent pool, and reduced operational costs. However, it also presents challenges in communication, team cohesion, and time zone coordination. Remote startups have become increasingly popular, especially in the tech industry, due to advancements in remote work technology.

What are remote jobs working for startups?

Remote startup jobs exist in various industries. The duties of these virtual positions vary but typically involve taking part in the development of processes, products, and services for a new business. Since these are virtual positions, you handle your responsibilities over the internet. As a software developer at a startup, you may code and test products or create internal programs that a startup can use on their computer network. As a graphic designer, you may create various images and visual elements for the website and/or product packaging. Startups also need remote business development specialists and accountants to create a development plan, make decisions, and handle the company’s finances.

What are the key skills and qualifications needed to thrive as a remote startup founder, and why are they important?

To thrive as a Remote Startup Founder, you need strong entrepreneurial skills, business acumen, and a solid understanding of your industry, often supported by prior startup or leadership experience. Familiarity with project management tools (like Asana or Trello), remote collaboration platforms (such as Slack or Zoom), and basic financial or analytics software is critical. Exceptional communication, self-motivation, adaptability, and the ability to inspire and lead a distributed team are standout soft skills. These skills and qualifications are vital to successfully launch, manage, and scale a business in a remote environment where clear direction and effective collaboration are crucial.

What unique challenges might I face working for a remote startup, and how can I succeed in this environment?

Working for a remote startup often means adapting to a fast-paced, constantly evolving environment where clear communication and self-motivation are crucial. You may encounter challenges such as managing time across different time zones, handling ambiguity in your role, and building relationships with colleagues you rarely meet in person. To thrive, it's important to proactively communicate, embrace flexibility, and be willing to take initiative on projects. Additionally, leveraging digital collaboration tools and maintaining regular check-ins with your team can help you stay aligned and connected.
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Remote Startup jobs near you
Infographic showing various Remote Startup job openings in the United States as of August 2026, with employment types broken down into 93% Full Time, 4% Part Time, 2% Contract, and 1% Nights. Highlights an 81% Physical, 3% Hybrid, and 16% Remote job distribution, with an average salary of $127,031 per year, or $61.1 per hour.

Senior Support Engineer

Remote

CrewAI
See more jobs at CrewAIexternal

Full-time

Re-posted 7 days ago

Job description

About CrewAI
CrewAI is the leading framework and enterprise platform for building and orchestrating multi-agent AI systems, powering 300M+ agent executions per month across thousands of companies and a large open-source community. As we scale, great technical support is what keeps enterprise customers successful and keeps our engineers focused on building. This role owns that.
The Role
You're the senior technical anchor for enterprise support: the person who sets the standard for how we diagnose, resolve, and learn from customer issues, and who builds the process the function runs on. You'll work the hardest problems directly and define how support operates: triage, severity, escalation, and the feedback loop into product and engineering. You are not a proxy that forwards messages, but someone who deeply understands the product and resolves issues end-to-end.
Our focus right now is enterprise support. You'll be the senior technical line for our enterprise customers, reproducing and diagnosing problems, resolving what you can, and handing off what you can't with the full context engineering needs. As the most experienced person in the seat, you'll own the SLAs, severity model, and escalation paths the team operates on, and raise the technical quality of support across the board.
This role exists to make enterprise support excellent and to build the foundation it scales on. We're looking for someone who will set the technical bar, protect engineering's focus by filtering and enriching what reaches them, and build a customer experience that feels structured, fast, and trustworthy.
What You'll Do
  • Be the senior technical point of contact for enterprise customers, owning the hardest issues end-to-end and responding with clarity and speed.
  • Deeply use and know the product: Crews, Flows, the Control Plane well enough to resolve the majority of issues without escalating, and to spot bugs customers haven't even reported.
  • Reproduce, diagnose, and triage technical issues: read logs and traces, isolate root cause, and resolve directly where possible.
  • Own clean handoffs to engineering: when something must escalate, file a well-defined ticket with reproduction steps, context, and severity. Keep the handoff between the support and engineering systems coherent so engineers aren't re-reading threads to figure out what's being asked.
  • Define and own support SLAs, severity levels, and escalation paths so the loudest customer doesn't automatically become the highest priority - and continuously improve them.
  • Build and maintain the knowledge base, FAQs, and troubleshooting docs, and improve product docs where they make false assumptions about customer setup.
  • Set up structured customer onboarding so new enterprise users get to value quickly.
  • Close the loop: synthesize recurring issues and feedback into clear signal for product and engineering, and help set the direction support takes as it grows.

Requirements
What We're Looking For
  • 5+ years in technical support, developer support, solutions, or a similar customer-facing technical role, including time as a senior or anchor on the team.
  • Genuinely technical: comfortable reading logs, stack traces, and API responses; able to navigate Python and the command line; can reason about how a distributed system fails. You don't need to ship production features, but you need to hold a credible technical conversation with both developers and our own engineers.
  • Familiarity with LLMs, agents, or developer tools, or the ability to ramp quickly and use the product daily.
  • Strong written communication: you can explain a fix clearly and write a ticket an engineer can act on immediately.
  • Process ownership: you've defined triage rules, SLAs, severity models, or escalation paths before, not just followed them, and you can show how it raised the quality of support.
  • Empathetic, patient, and energized by helping people succeed; comfortable working independently and setting your own direction in a fast-paced remote startup.

Bonus: experience with support/issue tooling (ticketing systems, Linear, or similar); prior experience supporting an open-source developer community; experience standing up or overhauling a support function.

Apply