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Remote Software Support Engineer Jobs in Schertz, TX

Booz Allen Hamilton, Inc.

AI Engineer

San Antonio, TX · On-site +1

$99K - $225K/yr

Remote Work: No Job Number: R0246114 Location: San Antonio,TX,US Share job via: Share AI Engineer ... You will implement AI features using established software engineering patterns, ensuring these ...

USAA

Microsoft Teams Engineer Senior

San Antonio, TX · On-site +1

$94K - $129K/yr

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid ... Develop software defined infrastructure in code in CI/CD Pipelines. * Ensures risks associated with ...

USAA

Microsoft Teams Engineer Senior

San Antonio, TX · On-site +1

$94K - $129K/yr

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid ... Develop software defined infrastructure in code in CI/CD Pipelines. * Ensures risks associated with ...

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All JobsSoftware Support Engineer JobsRemote Software Support Engineer JobsRemote Software Support Engineer Jobs in Schertz, TX

Remote Software Support Engineer information

See Schertz, TX salary details

$35.8K

$82.2K

$150.9K

How much do remote software support engineer jobs pay per year?

As of Aug 21, 2026, the average yearly pay for remote software support engineer in Schertz, TX is $82,191.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,800.00 and $113,300.00 per year, depending on experience, location, and employer.

What does a remote software support engineer do?

A Remote Software Support Engineer assists clients or users with troubleshooting and resolving software issues from a remote location. They diagnose technical problems, provide guidance via email, chat, or phone, and may also help with software installation and updates. In addition to technical expertise, they need strong communication skills to explain solutions clearly. Their work ensures that users can efficiently use software products and minimizes downtime for businesses.

What are some common challenges faced by remote software support engineers and how can they be addressed?

Remote Software Support Engineers often encounter challenges such as troubleshooting complex technical issues without physical access to client systems, managing communication across different time zones, and maintaining clear, effective collaboration with both users and internal teams. To address these, it's helpful to develop strong written communication skills, become proficient with remote diagnostic tools, and establish a structured workflow for tracking and resolving support tickets. Actively participating in regular virtual team meetings and leveraging documentation can also greatly improve problem-solving efficiency and team cohesion.

What are the key skills and qualifications needed to thrive as a remote software support engineer, and why are they important?

To thrive as a Remote Software Support Engineer, you need a solid understanding of software troubleshooting, networking principles, and customer service, often backed by a degree in computer science or related field. Familiarity with ticketing systems (like Zendesk or Jira), remote desktop tools, and certifications such as CompTIA A+ or ITIL are commonly required. Excellent problem-solving, clear communication, and self-motivation are crucial soft skills for addressing user concerns and working independently. These abilities ensure efficient support delivery, high customer satisfaction, and effective resolution of technical issues in a remote environment.

What cities near Schertz, TX are hiring for Remote Software Support Engineer jobs?

Cities near Schertz, TX with the most Remote Software Support Engineer job openings:

Remote Software Support Engineer jobs near you
Infographic showing various Remote Software Support Engineer job openings in Schertz, TX as of July 2026, with employment types broken down into 72% Full Time, and 28% Part Time. Highlights an 100% Remote job distribution, with an average salary of $82,191 per year, or $39.5 per hour.

Software Architect, Lead

Booz Allen Hamilton, Inc.

San Antonio, TX • On-site, Remote

$112K - $257K/yr

Full-time, Part-time

Medical, Life, Retirement, PTO

Posted 25 days ago

Booz Allen Hamilton rating

8.9

Company rating: 8.9 out of 10

Based on 49 frontline employees who took The Breakroom Quiz

10th of 72 rated business consultants

Job description


Remote Work:
Yes
Job Number:
R0245343
Location:
San Antonio,TX,US
Share job via:
Share
Software Architect, Lead
The Opportunity:
Are you looking for an opportunity not just to develop software, but to architect event-driven platforms and low-latency streaming systems that have an immense impact in the defense industry? As a Solution Architect, you'll lead end-to-end product design-from vision to production-for real-time data ingestion, processing, and delivery. Using agile lifecycle development and Git-based workflows, you'll partner with full-stack engineers and data scientists to operationalize data-intensive capabilities across mission systems.
What You'll Do
  • Define and own streaming architecture, such as pub/sub, fanout, or backpressure, and event-driven microservices for high-availability and fault tolerance.
  • Select, configure, and scale distributed messaging, such as Kafka, RabbitMQ, or AWS SNS/SQS, WebSockets/gRPC, and API gateways.
  • Establish data contracts and schema evolution, such as Avro, Protobuf, or JSON Schema, with registry, serialization, and compatibility policies.
  • Design for observability, such as OpenTelemetry, distributed tracing, and SLOs, and drive resiliency patterns, such as idempotency, retries, or circuit breakers.
  • Lead cloud-native deployments on Docker and Kubernetes; guide infrastructure choices across AWS or Azure.
  • Set security-by-design standards, such as encryption in transit/at rest, authN/authZ, or secrets management in partnership with DevSecOps.
  • Mentor engineers, review designs and code, and champion SDLC best practices, automated testing, and documentation.

Join us. The world can't wait.
You Have:
  • 8+ years of experience in software architecture, design, and code review in production systems
  • 2+ years of experience building real-time services, defined as WebSockets-driven data pipelines that transmit and process raw data with no observable delay to human users, with Node.js, TypeScript and React for console and Operations UIs
  • Experience with REST APIs, WebSockets, and C#
  • Experience Agile Methodology, Git, JavaScript, CSS, Swagger, OpenAPI, Client and Server Side Development, RESTful APIs, AWS, and Azure
  • Experience with relational, such as PostgreSQL or SQL Server, and NoSQL, such as MongoDB or DynamoDB, data architectures at scale
  • Experience with delivery with data streaming technologies and distributed message queues, including strong unit and integration test frameworks
  • Experience with production with Docker and Kubernetes for scalability
  • Ability to travel up to 25% of the time
  • Secret clearance
  • Bachelor's degree

Nice If You Have:
  • Experience with Big Data technologies, such as Python, Kafka, Spark/Flink, or ksqlDB
  • Experience performance engineering for low-latency pipelines
  • Experience with game engines, such as Unity, Unreal, or Prepar3D a plus
  • Experience with C++
  • Possession of excellent critical thinking, decision making, and detail oriented skills

Clearance:
Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required.
Compensation
At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.
Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $112,900.00 to $257,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.
Identity Statement
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.
Candidate AI Usage Policy
AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.
Work Model
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.
  • Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
  • Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.
  • Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.

Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.
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About Booz Allen Hamilton

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Booz Allen Hamilton is a leading provider of management and technology consulting services to the US government in defense, intelligence, and civil markets. Headquartered in McLean, Virginia, the firm also serves major corporations, institutions, and not-for-profit organizations. Founded in 1914 by Edwin G. Booz, the company has a long-standing tradition of helping clients achieve success by delivering a wide range of consulting services that include strategic planning, human capital and learning, communication, systems development, and others. The company's mission is to empower people to change the world, and it has a reputation for maintaining the highest standards of integrity and-excellence.

Industry

It services

Company size

10,000+ Employees

Headquarters location

McLean, VA, US

Year founded

1914

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