Remote Software Support Engineer Jobs in Wisconsin

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, and data they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Position Summary

We are seeking a Sr. Software Engineer to join our OPTUM UMR clinical technology team as an ETL Developer. In this role, you will play a critical part in the end-to-end (E2E) solution design, code development, automated testing, deployment, and ongoing production support to resolve complex system issues. This position is ideal for an engineer who possesses a strong backend data background combined with extensive experience in resolving database issues and providing high-level production support. Working within our clinical reporting platform ecosystem, you will design robust clinical systems, resolve production issues, and drive the adoption of approved AI tools throughout all phases of the Software Development Life Cycle (SDLC) to deliver high-quality, automated workflows safely and responsibly.

Primary Responsibilities

• Analyze business requirements to design, develop, and deliver E2E software and data integration solutions for Clinical Datawarehouse and Reporting Platform systems.
• Resolve complex technical issues and provide comprehensive production support to maintain system availability, stability, and optimal clinical application performance.
• Drive the adoption and integration of approved AI tools throughout all phases of the Software Development Life Cycle (SDLC) to streamline requirements analysis, design, code development, automated testing, and deployment.
• Design, develop, and deploy AI-powered tools and data-processing features to optimize pipelines, improve data quality, and automate workflows with an emphasis on responsible AI usage.
• Provide dedicated support for clinical application service availability, stability, and system performance, including supporting production environments off-hours and providing on-call support when needed.
• Resolve complex production issues within Service Level Agreements (SLAs) by debugging code, analyzing logs, and performing reverse engineering to determine root causes and implement permanent fixes.
• Manage code reviews and migrations through various deployment environments and stages for clinical platform releases.
• Establish repeatable processes, software engineering best practices, version control, automated testing, and continuous deployment workflows.
• Evaluate emerging technology and AI/ML trends to inform robust, reliable clinical data architecture and strategic platform innovation.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in. 

Required Qualifications

• 6 years of software engineering experience with a strong focus on SQL, Oracle databases, PL/SQL development, and Unix Scripting
• 5 years of experience providing production operational support and resolving issues for high-availability enterprise systems
• 3 years of experience building, integrating, or deploying applications utilizing AIML solutions, Snowflake, APIs, including AIdriven automation or AI personas
• 3 year's experience with GitHub, CI/CD pipelines, code reviews, and DevOps best practices
• 3 year's experience with Kafka for eventdriven or streaming architectures
• 3 years of data engineering experience with Snowflake and relational databases
• 2 years prior experience or hands-on knowledge working with Apache Airflow and TWSd (Tivoli Workload Scheduler) batch jobs

Preferred Qualifications

• Bachelors degree or higher in Computer Science, Engineering, or a related technology field
• Experience working in the healthcare industry, specifically with Clinical systems and reporting platforms
• Experience with Agile, Scrum, and Kanban principles and associated tools (e.g., Rally, Jira)
• Experience implementing modern automated testing, CI/CD pipeline structures (e.g., Jenkins, GitLab), and version control best practices (e.g., Git)
• Experience building and supporting RESTful APIs and distributed systems
• Proficiency with Java, .NET, React UI and modern frontend development practices
• Proven ability to operate and adapt in a fast-paced, quickly changing environment while driving technological innovation
• Excellent time management, communication, and presentation skills, with a track record of building relationships across cross-functional teams

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $91,700 to $163,700 annually based on full-time employment. We comply with all minimum wage laws as applicable.  

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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