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Remote Software Support Engineer Jobs in Wisconsin

Generac

Software Development Engineer IV

Waukesha, WI · On-site +1

Overview The Software Engineer IV is a senior member of a team responsible for developing, testing, and supporting power generation control systems that can be remotely monitored and controlled ...

NV5

Remote Sensing Technician

Sheboygan Falls, WI · Remote

... Professionals, Software Developers, IT, Project Management Professionals, and more. At NV5 ... Troubleshoot and install sensor systems with support. * Comply with all policies and procedures ...

New

UnitedHealth Group

Sr Data Engineer - Remote

La Crosse, WI · Remote

$112K - $135K/yr

... that support critical health services for our federal, military, and state partners. This is an ... Required Qualifications: * 8 years of overall experience in software engineering and data ...

UnitedHealth Group

Sr Data Engineer - Remote

La Crosse, WI · On-site +1

$112K - $135K/yr

... that support critical health services for our federal, military, and state partners. This is an ... Required Qualifications: * 8+ years of overall experience in software engineering and data ...

Tartan Solutions

We are looking for experienced Python Software Engineers who will help us create products and services that help our customers analyze information in new and powerful ways. Ideal Qualifications * 3+ ...

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Remote Software Support Engineer information

What does a Remote Software Support Engineer do?

A Remote Software Support Engineer assists clients or users with troubleshooting and resolving software issues from a remote location. They diagnose technical problems, provide guidance via email, chat, or phone, and may also help with software installation and updates. In addition to technical expertise, they need strong communication skills to explain solutions clearly. Their work ensures that users can efficiently use software products and minimizes downtime for businesses.

What are the key skills and qualifications needed to thrive as a Remote Software Support Engineer, and why are they important?

To thrive as a Remote Software Support Engineer, you need a solid understanding of software troubleshooting, networking principles, and customer service, often backed by a degree in computer science or related field. Familiarity with ticketing systems (like Zendesk or Jira), remote desktop tools, and certifications such as CompTIA A+ or ITIL are commonly required. Excellent problem-solving, clear communication, and self-motivation are crucial soft skills for addressing user concerns and working independently. These abilities ensure efficient support delivery, high customer satisfaction, and effective resolution of technical issues in a remote environment.

What are some common challenges faced by Remote Software Support Engineers and how can they be addressed?

Remote Software Support Engineers often encounter challenges such as troubleshooting complex technical issues without physical access to client systems, managing communication across different time zones, and maintaining clear, effective collaboration with both users and internal teams. To address these, it's helpful to develop strong written communication skills, become proficient with remote diagnostic tools, and establish a structured workflow for tracking and resolving support tickets. Actively participating in regular virtual team meetings and leveraging documentation can also greatly improve problem-solving efficiency and team cohesion.
What are popular job titles related to Remote Software Support Engineer jobs in Wisconsin? For Remote Software Support Engineer jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Remote Software Support Engineer jobs in Wisconsin look for? The top searched job categories for Remote Software Support Engineer jobs in Wisconsin are:
What cities in Wisconsin are hiring for Remote Software Support Engineer jobs? Cities in Wisconsin with the most Remote Software Support Engineer job openings:
Remote Software Support Engineer jobs near you

Software Development Engineer IV

Generac

Waukesha, WI • On-site, Remote

Full-time

Medical, Dental, Vision

Posted 18 days ago

Generac Power Systems rating

7.0

Company rating: 7.0 out of 10

Based on 64 frontline employees who took The Breakroom Quiz

289th of 418 rated machine equipment manufacturers

Job description

We believe power is a promise - a shared commitment to be there for others when it matters most.

For more than 65 years, we've turned big ideas into solutions that help protect homes, strengthen businesses and build a more resilient, efficient, sustainable energy future.


Ready to Power a Smarter World with us?


Overview

The Software Engineer IV is a senior member of a team responsible for developing, testing, and supporting power generation control systems that can be remotely monitored and controlled through web and mobile technologies. This role plays a key part in designing scalable, costeffective software solutions across embedded and serverbased systems, while also providing technical leadership, mentoring, and guidance to less experienced engineers. The Software Engineer IV works closely with crossfunctional partners to solve complex problems in IoT, connectivity, and power generation systems.

Responsibilities

  • Design, develop, and enhance embedded and webbased software using C/C++, Angular, JavaScript, HTML/CSS on Linux platforms.

  • Architect and deliver scalable, costeffective software solutions across embedded, serverbased, and connected systems.

  • Lead design and implementation of solutions for complex IoT and connectivity problems, partnering with product, UX/UI, and technical stakeholders.

  • Drive system requirements, technical designs, and development plans aligned to business and user needs.

  • Provide technical leadership through code reviews, mentoring, and establishing best practices and reusable patterns.

  • Produce and maintain highquality technical documentation and support crossteam problem solving and delivery.

Minimum Qualifications

  • Bachelor's degree in Computer Science, Software Engineering, or related field.

  • 10+ years of relevant software engineering experience.

Preferred Qualifications

  • Strong experience developing on Linux with proficiency in C and C++ and modern web technologies.

  • Experience with embedded systems, serverbased architectures, and networked applications.

  • Background in IoT, connectivity, or industrial control systems.

  • Proven ability to design scalable, highperformance software solutions for complex systems.

  • Experience mentoring engineers and acting as a technical lead or subject matter expert.

  • Familiarity with vendor evaluation, thirdparty libraries, and software development best practices.

Great Reasons to work for us

  • Competitive Benefits: Health, Dental, Vision,401kand many more

  • State-of-the-artfacility with an onsite gym, walking trails, cafe, freeparkingand manyemployeeactivities

  • Scheduled events throughout the year that allow our employees, both current and retirees, togather togetherand enjoy their time with their families and co-workers

  • Pride! When a storm strikes, Generac employees always rise to the occasion. Each time a storm hits,many employees volunteer their time with the customer support team or on the production line,while others go right intostorm-affected areas to repair generators

  • Make a positive impact. Generac has always been community-minded and dedicated to giving back.The company proudlyoffersa Volunteer Time Off program,invitingteam members toparticipateincharitable volunteer opportunities on company time.

  • We believe in having fun. From minor celebrations to major events, our employees balance their work by building a strong culture of teamwork and collaboration through a variety of occasions, including our Fun Days.

"We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law."

What Generac Power Systems employees say

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