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Remote Software Support Engineer Jobs in Milwaukee, WI

KEYENCE

Field Application Engineer '27

Wauwatosa, WI · On-site +1

$53K - $80K/yr

Join KEYENCE as a Field Application Engineer Training Classes Begins January or July 2027 Multiple ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

Benelynk

Sr. Software Engineer

Milwaukee, WI · Remote

$150K - $175K/yr

This platform will support Veterans participating in self-direction programs by streamlining ... WORK ENVIRONMENT Role is a remote position. POSITION TYPE/ EXPECTED HOURS OF WORK Full-time, exempt ...

Worldpay, Inc.

Engineer Lead, Software

Milwaukee, WI · On-site +1

This role is open to remote What you will be doing * Conduct code-level software analyses to ... Represents team on cross-functional teams for support and development activities. * Interprets and ...

FIS

Engineer Lead, Software

Milwaukee, WI · On-site +1

This role is open to remote What you will be doing * Conduct code-level software analyses to ... Represents team on cross-functional teams for support and development activities. * Interprets and ...

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Remote Software Support Engineer information

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$38.9K

$89.3K

$164K

How much do remote software support engineer jobs pay per year?

As of Jul 29, 2026, the average yearly pay for remote software support engineer in Milwaukee, WI is $89,325.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,200.00 and $123,200.00 per year, depending on experience, location, and employer.

What does a Remote Software Support Engineer do?

A Remote Software Support Engineer assists clients or users with troubleshooting and resolving software issues from a remote location. They diagnose technical problems, provide guidance via email, chat, or phone, and may also help with software installation and updates. In addition to technical expertise, they need strong communication skills to explain solutions clearly. Their work ensures that users can efficiently use software products and minimizes downtime for businesses.

What are the key skills and qualifications needed to thrive as a Remote Software Support Engineer, and why are they important?

To thrive as a Remote Software Support Engineer, you need a solid understanding of software troubleshooting, networking principles, and customer service, often backed by a degree in computer science or related field. Familiarity with ticketing systems (like Zendesk or Jira), remote desktop tools, and certifications such as CompTIA A+ or ITIL are commonly required. Excellent problem-solving, clear communication, and self-motivation are crucial soft skills for addressing user concerns and working independently. These abilities ensure efficient support delivery, high customer satisfaction, and effective resolution of technical issues in a remote environment.

What are some common challenges faced by Remote Software Support Engineers and how can they be addressed?

Remote Software Support Engineers often encounter challenges such as troubleshooting complex technical issues without physical access to client systems, managing communication across different time zones, and maintaining clear, effective collaboration with both users and internal teams. To address these, it's helpful to develop strong written communication skills, become proficient with remote diagnostic tools, and establish a structured workflow for tracking and resolving support tickets. Actively participating in regular virtual team meetings and leveraging documentation can also greatly improve problem-solving efficiency and team cohesion.
What are the most commonly searched types of Software Support Engineer jobs in Milwaukee, WI? The most popular types of Software Support Engineer jobs in Milwaukee, WI are:
What are popular job titles related to Remote Software Support Engineer jobs in Milwaukee, WI? For Remote Software Support Engineer jobs in Milwaukee, WI, the most frequently searched job titles are:
What job categories do people searching Remote Software Support Engineer jobs in Milwaukee, WI look for? The top searched job categories for Remote Software Support Engineer jobs in Milwaukee, WI are:
What cities near Milwaukee, WI are hiring for Remote Software Support Engineer jobs? Cities near Milwaukee, WI with the most Remote Software Support Engineer job openings:
Remote Software Support Engineer jobs near you
Infographic showing various Remote Software Support Engineer job openings in Milwaukee, WI as of June 2026, with employment types broken down into 62% Full Time, 7% Part Time, and 31% Contract. Highlights an 100% Remote job distribution, with an average salary of $89,325 per year, or $42.9 per hour.

Staff Software Engineer - Zero Trust Networking (remote)

Johnson Controls

Milwaukee, WI • On-site, Remote

$120K - $185K/yr

Full-time

Re-posted 10 days ago

Johnson Controls rating

8.0

Company rating: 8.0 out of 10

Based on 402 frontline employees who took The Breakroom Quiz

133rd of 536 rated manufacturers

Job description

About Johnson Controls
Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.
For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.
Visit johnsoncontrols.com for more information and follow @Johnsoncontrols on social platforms.
What you will do
Johnson Controls is seeking a Staff Software Engineer to help support our Airwall Zero Trust technology! This technology is used to secure mission critical assets across the world. As cybersecurity concerns are growing, Airwall allows for secure remote access, edge to cloud communication, and even helps protect legacy infrastructure from discovery and attacks.
In this critical role, you will drive the technical direction of our OpenBlue Airwall Zero Trust Networking technology and overall communication flow between edge and cloud. This role is ideal for a hands-on engineer who excels at architecting complex systems, mentoring engineers, talking with customers, and influencing cross-functional teams. You will play a key role in setting technical standards, ensuring high levels of software craftsmanship, and solving high-impact technical challenges.
This position is remote for anyone based in the US.
How you will do it
  • Ensure the quality and stability of our OpenBlue Airwall product portfolio
  • Lead the development of new mechanisms for monitoring the health of data from edge to cloud
  • Lead architectural decisions and technical strategy across products and platforms
  • Help troubleshoot complex networking issues when they occur
  • Collaborate closely with product, design, and engineering teams to define and deliver scalable solutions
  • Act as a technical mentor for engineers at all levels
  • Evaluate and recommend tools, technologies, and processes to ensure engineering excellence
  • Contribute to key codebases and set standards for code quality, testing, and performance
  • Represent engineering in executive discussions and help shape the long-term roadmap

What you will need
Required
  • 5+ years of software engineering experience.
  • Experience designing and scaling distributed systems or complex software architectures.
  • Expertise in C++ and/or Rust, and the networking stack.
  • Experience with AI native development, knowing when and when not to use harnesses as a core part of your workflow like Claude, Copilot, Codex, or Cursor.
  • Experience with networking, such as VPN, Secure Remote Access, IAM identity management.

Preferred
  • Zero Trust Networking experience
  • Ruby & Ember.js

HIRING SALARY RANGE: $120,000 - $185,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us
Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.

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About Johnson Controls

Sourced by ZipRecruiter

Johnson Controls is a world leader in smart buildings, creating safe, healthy and sustainable spaces. For nearly 140 years, we’ve made buildings better and now we’re transforming them again with our award-winning digital technologies and services. We’re using artificial intelligence and data driven solutions to give you deeper insight into your building’s health, sustainability and performance. It’s changing the way we design, operate and maintain indoor environments and driving to a new era of autonomous buildings. We deliver the blueprint of the future for industries such as healthcare, schools, data centers, airports, stadiums, hotels, manufacturing and beyond through OpenBlue, our comprehensive suite of connected solutions. Johnson Controls offers the world’s largest portfolio of building technology, software and services. Supported by a team of more than 100,000 dedicated employees working across 150 countries, we’re helping customers achieve their sustainability goals and power their mission.

Industry

Machinery manufacturing, water transportation, public safety statistics centers and offices and manufacturing

Company size

10,000+ Employees

Headquarters location

Milwaukee, WI, US

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