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Remote Shopify Chat Support Jobs in Colorado (NOW HIRING)

StarRez

Technical Support Representative

Denver, CO · On-site +1

$22.15 - $24.04/hr

You will handle customer inquiries across phone, chat, and email channels while delivering a high ... Remote (US) * Travel: Less than 5% (The percentage of travel is an estimation and could vary based ...

ForgeFit

Remote Customer Service Specialist

Arvada, CO · On-site +1

$17.25 - $23/hr

Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

ForgeFit

Remote Customer Service Specialist

Aurora, CO · On-site +1

$17.25 - $22.75/hr

Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

ForgeFit

Remote Customer Service Specialist

Denver, CO · On-site +1

$17.50 - $23.25/hr

Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

H&R Block

Block Advisor Tax Advisor - Remote

Boulder, CO · On-site +1

$11 - $80/hr

Conduct tax interviews with clients and support do it yourself online tax clients through virtual ... chat, email) * Generate business growth, increase client retention, and offer additional products ...

H&R Block

Block Advisor Tax Advisor - Remote

Parker, CO · On-site +1

$11 - $80/hr

Conduct tax interviews with clients and support do it yourself online tax clients through virtual ... chat, email) * Generate business growth, increase client retention, and offer additional products ...

H&R Block

Block Advisor Tax Advisor - Remote

Littleton, CO · On-site +1

$11 - $80/hr

Conduct tax interviews with clients and support do it yourself online tax clients through virtual ... chat, email) * Generate business growth, increase client retention, and offer additional products ...

H&R Block

Block Advisor Tax Advisor - Remote

Denver, CO · On-site +1

$11 - $80/hr

Conduct tax interviews with clients and support do it yourself online tax clients through virtual ... chat, email) * Generate business growth, increase client retention, and offer additional products ...

H&R Block

Block Advisor Tax Advisor - Remote

Evergreen, CO · On-site +1

$11 - $80/hr

Conduct tax interviews with clients and support do it yourself online tax clients through virtual ... chat, email) * Generate business growth, increase client retention, and offer additional products ...

H&R Block

Block Advisor Tax Advisor - Remote

Centennial, CO · On-site +1

$11 - $80/hr

Conduct tax interviews with clients and support do it yourself online tax clients through virtual ... chat, email) * Generate business growth, increase client retention, and offer additional products ...

H&R Block

Block Advisor Tax Advisor - Remote

Broomfield, CO · On-site +1

$11 - $80/hr

Conduct tax interviews with clients and support do it yourself online tax clients through virtual ... chat, email) * Generate business growth, increase client retention, and offer additional products ...

H&R Block

Block Advisor Tax Advisor - Remote

Aurora, CO · On-site +1

$11 - $80/hr

Conduct tax interviews with clients and support do it yourself online tax clients through virtual ... chat, email) * Generate business growth, increase client retention, and offer additional products ...

H&R Block

Block Advisor Tax Advisor - Remote

Louisville, CO · On-site +1

$11 - $80/hr

Conduct tax interviews with clients and support do it yourself online tax clients through virtual ... chat, email) * Generate business growth, increase client retention, and offer additional products ...

H&R Block

Block Advisor Tax Advisor - Remote

Littleton, CO · On-site +1

$11 - $80/hr

Conduct tax interviews with clients and support do it yourself online tax clients through virtual ... chat, email) * Generate business growth, increase client retention, and offer additional products ...

H&R Block

Block Advisor Tax Advisor - Remote

Lone Tree, CO · On-site +1

$11 - $80/hr

Conduct tax interviews with clients and support do it yourself online tax clients through virtual ... chat, email) * Generate business growth, increase client retention, and offer additional products ...

H&R Block

Block Advisor Tax Advisor - Remote

Longmont, CO · On-site +1

$11 - $80/hr

Conduct tax interviews with clients and support do it yourself online tax clients through virtual ... chat, email) * Generate business growth, increase client retention, and offer additional products ...

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Showing results 1-20

All JobsShopify Chat Support JobsRemote Shopify Chat Support JobsRemote Shopify Chat Support Jobs in Colorado

Remote Shopify Chat Support information

What is the difference between Remote Shopify Chat Support vs Remote Shopify Customer Service Representative?

AspectRemote Shopify Chat SupportRemote Shopify Customer Service Representative
Primary RoleHandling live chat inquiries related to Shopify storesProviding overall customer support via various channels
Skills & CertificationsKnowledge of Shopify platform, excellent communication skillsCustomer service experience, familiarity with Shopify often preferred
Work EnvironmentOnline, chat-based support within Shopify storesRemote, multi-channel support including chat, email, phone
Industry UsageCommon in e-commerce and retail sectors using ShopifyWidespread across e-commerce, retail, and service industries

While both roles involve supporting Shopify customers remotely, Remote Shopify Chat Support focuses specifically on live chat interactions related to Shopify stores, requiring platform-specific knowledge. In contrast, Remote Shopify Customer Service Representatives handle broader customer inquiries across multiple channels, often with a wider range of issues. Understanding these differences helps job seekers identify the best fit for their skills and career goals.

What are the most commonly searched types of Shopify Chat Support jobs in Colorado? The most popular types of Shopify Chat Support jobs in Colorado are:
What are popular job titles related to Remote Shopify Chat Support jobs in Colorado? For Remote Shopify Chat Support jobs in Colorado, the most frequently searched job titles are:
What job categories do people searching Remote Shopify Chat Support jobs in Colorado look for? The top searched job categories for Remote Shopify Chat Support jobs in Colorado are:
What cities in Colorado are hiring for Remote Shopify Chat Support jobs? Cities in Colorado with the most Remote Shopify Chat Support job openings:
Remote Shopify Chat Support jobs near you
Technical Support Representative

Technical Support Representative

StarRez

Denver, CO • On-site, Remote

$22.15 - $24.04/hr

Full-time

Medical, Life, Retirement, PTO

Posted 27 days ago

Job description

About StarRez


StarRez is the global leader in student housing software, providing innovative solutions for on and off-campus housing management, resident wellness and experience, and revenue generation. Trusted by 1,400+ clients across 25+ countries, StarRez supports more than 4 million beds annually with its user-friendly, all-in-one platform, delivering seamless experiences for students and administrators. With offices in the United States, Australia, the UK, and India, StarRez blends the robust capabilities of a global organization with the personalized care and service of a trusted partner.

The Role

StarRez is seeking a Technical Support Representative to serve as a key point of contact for customers needing technical assistance and product support. You will handle customer inquiries across phone, chat, and email channels while delivering a high level of service with professionalism, confidence, and empathy.

In this role, you will troubleshoot technical issues, guide customers through solutions, and collaborate with internal teams to ensure successful resolution of customer concerns. You thrive in a fast-paced support environment, communicate clearly, and use critical thinking skills to solve complex problems while creating a positive customer experience.

Role Specifics

  • Work Location: Remote (US)
  • Travel: Less than 5% (The percentage of travel is an estimation and could vary based on business needs).
  • Reporting Structure: This role reports to the Team Lead, Customer Support.
  • Schedule: The selected candidate will observe an 8AM-5PM Mountain Time schedule.

Application Deadline: This role will accept applications until June 11th at 11:59PM CDT, unless otherwise posted.

What You Will Own

  • Deliver exceptional customer support and technical issue resolution via phone, email, and chat
  • Manage customer inquiries and escalations through successful resolution, including internal, external, and executive escalations
  • Meet established performance objectives related to call quality, customer satisfaction, and case handling
  • Utilize critical thinking and problem-solving skills to analyze issues and provide effective solutions
  • Communicate proactively with customers by setting expectations and providing timely follow-up
  • Partner cross-functionally with colleagues to resolve client issues efficiently and effectively
  • Facilitate screen-sharing and remote troubleshooting sessions to assist customers with product-related concerns
  • Support additional projects and responsibilities as needed based on business priorities

Required Qualifications

  • 1+ years of customer service experience, preferably in a call center, software support, or technical support environment
  • High School Diploma or GED
  • Strong verbal and written communication skills
  • Ability to manage multiple customer interactions in a fast-paced environment
  • Strong troubleshooting, analytical, and problem-solving abilities

Preferred Qualifications

  • Associate or Bachelor's degree
  • Experience using CRM platforms such as Salesforce, HubSpot, or similar systems
  • Basic SQL knowledge and ability to write queries
  • Experience supporting SaaS or software-based products

Reasons to join our Team:

  • Opportunity to be a part of a well-established, high-performance company that has been in business for over 30+ years
  • Full benefits including health care, paid time off, life insurance, and 401k plan with company match for eligible team members.
  • A supportive team environment with emphasis on learning and development opportunities
  • Our Promise: You will learn, grow, and be appreciated for your impact and contributions.
  • Z-Factor: Our most celebrated value, you will work with a team of caring, high-performing, and passionate people who have fun supporting our vision, innovation, and continuous improvement.

Even if you don't have all of the Preferred Qualifications listed above, but feel you have what it takes to succeed in the role, we would love to hear from you!

We are proud of our diverse workforce and are dedicated to creating a safe and welcoming environment for all employees. People from various ethnicities, ages, genders, and abilities are encouraged to apply.

Notice to external Recruiters and Recruitment Agencies:

StarRez will not accept unsolicited resumes from recruitment agencies, headhunters, or any other third parties for this role through this website or directly to any employee. StarRez and any of our subsidiaries will not pay fees to any third-party agency or company. In addition, we ask that you do not reach out to any employee with regards to this position, or any other positions, now, or in the future.

US - Salary Range
$22.15—$24.04 USD

StarRez is an equal opportunity employer.