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Remote Chat Email Jobs in Colorado (NOW HIRING)

H&R Block

Block Advisor Tax Advisor - Remote

Boulder, CO · On-site +1

$11 - $80/hr

... chat, email) * Generate business growth, increase client retention, and offer additional products ... your remote work is impacting results * Grow your tax expertise Required Qualifications

H&R Block

Block Advisor Tax Advisor - Remote

Parker, CO · On-site +1

$11 - $80/hr

... chat, email) * Generate business growth, increase client retention, and offer additional products ... your remote work is impacting results * Grow your tax expertise Required Qualifications

H&R Block

Block Advisor Tax Advisor - Remote

Denver, CO · On-site +1

$11 - $80/hr

... chat, email) * Generate business growth, increase client retention, and offer additional products ... your remote work is impacting results * Grow your tax expertise Required Qualifications

H&R Block

Block Advisor Tax Advisor - Remote

Longmont, CO · On-site +1

$11 - $80/hr

... chat, email) * Generate business growth, increase client retention, and offer additional products ... your remote work is impacting results * Grow your tax expertise Required Qualifications

H&R Block

Block Advisor Tax Advisor - Remote

Aurora, CO · On-site +1

$11 - $80/hr

... chat, email) * Generate business growth, increase client retention, and offer additional products ... your remote work is impacting results * Grow your tax expertise Required Qualifications

Makpar

Service Center Analyst

Denver, CO · On-site +1

This role is largely responsible for providing remote customer support for Federal Government ... Handling incoming electronic requests (Chat, Email, and Fax) from customers * Creating, tracking ...

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All JobsChat Email JobsRemote Chat Email JobsRemote Chat Email Jobs in Colorado

Remote Chat Email information

What are some common challenges faced by Remote Chat Email Support Specialists, and how can they be managed?

Remote Chat Email Support Specialists often face challenges such as managing high volumes of inquiries, maintaining clear and empathetic communication without face-to-face interaction, and adapting to various customer personalities and issues. Staying organized with ticketing systems, using templates for common queries, and actively participating in team meetings can help manage workload and improve response quality. Continuous learning about company products and regular feedback sessions with the team also contribute to personal growth and better customer support.

What are remote chat and email jobs?

Remote chat and email jobs are customer service or support positions that allow employees to assist customers via online chat platforms or through email communication, all while working from home or any remote location. These roles typically involve responding to customer inquiries, resolving issues, providing product information, and ensuring customer satisfaction without the need for phone calls. They are popular among individuals seeking flexible work arrangements and those who prefer written communication over verbal interaction.

What is the difference between Remote Chat Email vs Remote Customer Support?

AspectRemote Chat EmailRemote Customer Support
Primary RoleHandling customer inquiries via chat and emailAssisting customers through various channels including phone, chat, and email
Required SkillsExcellent written communication, problem-solving, tech-savvyStrong communication, multitasking, technical knowledge
Work EnvironmentRemote, digital platforms, flexible hoursRemote or hybrid, customer service platforms, flexible hours
Common CertificationsNone mandatory, but customer service or communication courses helpfulCustomer service certifications beneficial

Remote Chat Email roles focus primarily on written communication via chat and email, often requiring quick responses and technical proficiency. Remote Customer Support roles may include a broader range of communication channels, including phone support, and often demand more diverse technical knowledge. Both roles are remote-friendly and industry-standard, but Remote Chat Email positions are more specialized in written digital communication.

What are the key skills and qualifications needed to thrive as a Remote Chat Email Support Specialist, and why are they important?

To thrive as a Remote Chat Email Support Specialist, you need strong written communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer support platforms like Zendesk, Freshdesk, or Salesforce, and basic computer proficiency are typically required. Patience, problem-solving abilities, and a customer-centric attitude help you stand out in this role. These skills ensure efficient, accurate, and empathetic customer support, which is vital for maintaining customer satisfaction and loyalty in a remote environment.
What are popular job titles related to Remote Chat Email jobs in Colorado? For Remote Chat Email jobs in Colorado, the most frequently searched job titles are:
What job categories do people searching Remote Chat Email jobs in Colorado look for? The top searched job categories for Remote Chat Email jobs in Colorado are:
What cities in Colorado are hiring for Remote Chat Email jobs? Cities in Colorado with the most Remote Chat Email job openings:
Remote Chat Email jobs near you
Block Advisor Tax Advisor - Remote

Block Advisor Tax Advisor - Remote

H&R Block

Broomfield, CO • On-site, Remote

$11 - $80/hr

Full-time

Retirement

Posted 21 days ago

Job description

About the Role
As you inspire people to make confident, informed decisions about their lives, careers, and money, you'll build client relationships that will grow stronger every year.
Joining H&R Block as a Remote Tax Professional means you'll serve clients with diverse tax needs and you'll have the support of an expert team, dedicated to providing you with advanced tax training you'll need to be successful.
Day to day, you'll...
  • Conduct tax interviews with clients and support do it yourself online tax clients through virtual tools (i.e., video conferencing, phone, chat, email)
  • Generate business growth, increase client retention, and offer additional products and services
  • Understand that teamwork is essential to our success - communicate and coordinate regularly with leaders and peers about how your remote work is impacting results
  • Grow your tax expertise

Required Qualifications
  • Experience completing individual tax returns
  • Experience working in a fast-paced environment
  • Access to high speed, reliable internet
  • Experience and skilled in technology (specifically MS Teams and Outlook)
  • Inspire confidence in our clients with your ability to communicate complex tax situations concisely via phone, email and chat
  • Experience utilizing effective customer service techniques
  • Analytical and problem-solving skills
  • Successful completion of the H&R Block Tax Knowledge Assessment1 or equivalent
  • High school diploma / equivalent or higher
  • Must complete continuing education requirement and meet all other IRS and applicable state requirements
  • Availability to work a minimum of 20 hours a week during peak tax season
  • Skill in researching information using various tax and publication tools to understand the client's need (i.e., IRS Publications/Instructions)

1Enrollment in or completion of the H&R Block Income Tax Course is neither an offer nor a guarantee of employment.
Preferred Qualifications
  • CPA or Enrolled Agent certification
  • Experience completing complex tax returns
  • 5+ years of experience in accounting, finance, bookkeeping or tax
  • Experience conducting virtual tax interviews that create confidence in clients
  • Tax planning and audit support experience
  • Sales and/or marketing experience

Why work for us
At H&R Block, our purpose is simple: to provide help and inspire confidence in our clients and communities everywhere. For more than 70 years, we've led the tax industry and we continue to evolve through our Block Next strategy, blending human expertise with digital innovation.
That same commitment to care extends to our associates. When you join us, you become part of a High Performing, Connected Culture built on strong relationships, continuous learning, and a shared commitment to making a meaningful impact. We invest in your well-being through competitive pay, comprehensive benefits, and support for life both in and outside of work.
Pay Range Information
The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan.
Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit.
Pay Range
$11.00 - $80.00/Hr.
Sponsored Job
#7545

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