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Remote Chat Email Jobs in Colorado (NOW HIRING)

Actalent

Pharmacy Technician

Colorado Springs, CO · Remote

$18 - $20/hr

... remote role where the team stays connected through Teams via chat, audio or video call, or screen ... please email actalentaccommodation@actalentservices.com for other accommodation options. San ...

Actalent

Pharmacy Technician

Colorado Springs, CO · Remote

$18 - $20/hr

... remote role where the team stays connected through Teams via chat, audio or video call, or screen ... please email actalentaccommodation@actalentservices.com for other accommodation options. San ...

Cecelia Health

Telehealth Registered Dietitian

Denver, CO · On-site +1

$42 - $47/hr

... phone, video, chat, text, and email. * Provide medication management and support for comorbidities related to obesity under the supervision of assigned physicians. * Engage in remote patient ...

CirrusMD

Vice President, Employer Sales

Denver, CO · Remote

$150K/yr

Remote-friendly work environment. * Opportunities for growth and professional development. * A ... Free, unlimited access to our chat-based platform. CirrusMD is an equal-opportunity employer that ...

Aprio

Senior Associate, Compliance as a Service

Denver, CO · On-site +1

$80K - $132K/yr

Communicate effectively in email, chat, meetings, and other professional settings. Never forget to ... remote and hybrid options What's in it for you: - Working with an industry leader : Be part of a ...

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All JobsChat Email JobsRemote Chat Email JobsRemote Chat Email Jobs in Colorado

Remote Chat Email information

What are common challenges faced by remote chat email support specialists, and how can they be managed?

Remote Chat Email Support Specialists often face challenges such as managing high volumes of inquiries, maintaining clear and empathetic communication without face-to-face interaction, and adapting to various customer personalities and issues. Staying organized with ticketing systems, using templates for common queries, and actively participating in team meetings can help manage workload and improve response quality. Continuous learning about company products and regular feedback sessions with the team also contribute to personal growth and better customer support.

What is a remote chat email job?

Remote chat and email jobs are customer service or support positions that allow employees to assist customers via online chat platforms or through email communication, all while working from home or any remote location. These roles typically involve responding to customer inquiries, resolving issues, providing product information, and ensuring customer satisfaction without the need for phone calls. They are popular among individuals seeking flexible work arrangements and those who prefer written communication over verbal interaction.

What is the difference between Remote Chat Email vs Remote Customer Support?

AspectRemote Chat EmailRemote Customer Support
Primary RoleHandling customer inquiries via chat and emailAssisting customers through various channels including phone, chat, and email
Required SkillsExcellent written communication, problem-solving, tech-savvyStrong communication, multitasking, technical knowledge
Work EnvironmentRemote, digital platforms, flexible hoursRemote or hybrid, customer service platforms, flexible hours
Common CertificationsNone mandatory, but customer service or communication courses helpfulCustomer service certifications beneficial

Remote Chat Email roles focus primarily on written communication via chat and email, often requiring quick responses and technical proficiency. Remote Customer Support roles may include a broader range of communication channels, including phone support, and often demand more diverse technical knowledge. Both roles are remote-friendly and industry-standard, but Remote Chat Email positions are more specialized in written digital communication.

What skills and qualifications are needed to thrive as a remote chat email support specialist?

To thrive as a Remote Chat Email Support Specialist, you need strong written communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer support platforms like Zendesk, Freshdesk, or Salesforce, and basic computer proficiency are typically required. Patience, problem-solving abilities, and a customer-centric attitude help you stand out in this role. These skills ensure efficient, accurate, and empathetic customer support, which is vital for maintaining customer satisfaction and loyalty in a remote environment.
What are popular job titles related to Remote Chat Email jobs in Colorado? For Remote Chat Email jobs in Colorado, the most frequently searched job titles are:
What job categories do people searching Remote Chat Email jobs in Colorado look for? The top searched job categories for Remote Chat Email jobs in Colorado are:
What cities in Colorado are hiring for Remote Chat Email jobs? Cities in Colorado with the most Remote Chat Email job openings:
Remote Chat Email jobs near you

Customer Care Representative

Society of Cable Telecommunications Engineers Inc.

Louisville, CO • On-site, Remote

$36K - $43K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 15 days ago

Job description

Innovation at its Best: Join our Forward-Thinking Company
SCTE®, a subsidiary of CableLabs, is shaping the future of connectivity. Through technological leadership and innovation, SCTE has served as the applied science leader for the cable telecommunications industry for more than five decades. As a not-for-profit member organization, SCTE moves member companies forward through continuous training for the workforce of tomorrow and by putting leaders into the conversations that matter.
The Customer Care Representative position resides in the Customer Care department at SCTE. This department supports SCTE's members, learners, and event participants by delivering consistent, high-quality service across all service channels. Our work helps members successfully access programs, certifications, and industry resources while ensuring operational accuracy and reliability.
Why This Role Is Exciting
This position focuses on responding to inquiries, supporting registrations, and maintaining accurate records within internal systems. The role includes case documentation and appropriate escalation to ensure effective and timely resolution. The impact of this work extends beyond individual interactions, contributing to member confidence, data integrity, and the smooth execution of SCTE programs. Consistent service delivery supports organizational objectives related to engagement, retention, and operational excellence.
What You'll Do
  • Respond to customer inquiries via phone, email, and live chat including AI-assisted chat interactions, by monitoring conversations, validating responses, and taking over complex cases with human support.
  • Manage multiple chat conversations simultaneously while maintaining accuracy, professionalism, and empathy for the customer.
  • Assist customers with the following with accuracy:
    • Membership activation process, and use of services
    • Training program registration, including enrollment and access.
    • Inquiries regarding SCTE TechExpo and other national events.
  • Maintain data integrity and ensure key demographic information is accurate and up to date across SCTE record keeping systems.
  • Track and record customer cases in Salesforce, for inquiries initiated through all service channels; escalate questions or issues as appropriate.
  • Troubleshoot customer issues and coordinate escalation when needed.
  • Handle confidential documents and proprietary information with discretion and professionalism.
  • Collaborate respectfully and effectively with internal teams to ensure seamless and consistent service experience across all support channels.
  • Other duties as assigned.

What Is a Must Have
  • 2 to 3 years' experience in a call center or customer service role requiring excellent phone/email manners, etiquette, and communication.
  • Excellent typing, data entry, database maintenance and database troubleshooting skills proficient in Microsoft Office particularly Outlook, Word, and Excel.
  • Demonstrates foundational knowledge of customer service best practices, including timely follow-up, clear communication, documentation accuracy, and appropriate escalation of issues to ensure effective resolution.
  • Demonstrates strong interpersonal skills with the ability to work both independently and in a team environment.
  • Organized, detail-oriented, multi-tasker and problem-solver.
  • Positive attitude and people oriented.
  • High school diploma, general education degree or equivalent.

What Will Set You Apart
  • Experience with Salesforce.
  • Familiarity with AI-enabled customer support tools or interest in learning emerging technologies in customer experience
  • Familiarity with the cable telecommunications industry, or the ability to quickly build industry knowledge, preferred.

At CableLabs You'll Enjoy Comprehensive Compensation and Benefits
Compensation: The salary range is $36,400 - $43,680 This position is eligible for bonus incentive compensation up to 10% of base salary. This position is hourly and eligible for overtime.
Health Benefits: Comprehensive healthcare coverage including medical, dental, vision insurance. Access to flexible spending and health savings accounts with employer HSA contribution.
Retirement Benefits: Competitive 401(k) retirement plan with an employer match up to 6%plus an ADDITIONAL 8% contribution to 401(k) which becomes fully vested after only two years of employment.
Work-Life Balance: Flexible work arrangements, Unlimited PTO, 11 paid holidays, 100% paid family and medical leave.
To learn more and discover additional benefits, read our Employee Benefits Guide.
Working conditions and physical requirements:
This position is fully remote and requires a dedicated home workspace with reliable high-speed internet access. Standard work schedule is 8:30 a.m. - 5:00 p.m. (EST), with flexibility required during peak service periods. The role operates in a fast-paced, metrics-driven environment requiring sustained focus and the ability to manage multiple digital systems and communication channels simultaneously.
This position also requires the following:
  • Prolonged periods of sitting and working at a computer.
  • Frequent use of keyboard and mouse, requiring manual dexterity.
  • Ability to read detailed information on a computer screen for extended periods.
  • Ability to communicate clearly via phone and video conferencing platforms

We understand that the confidence gap and imposter syndrome can make it challenging for exceptional candidates to apply. We encourage you to apply confidently and without hesitation, you may just be the right candidate for this position or similar opportunities.
CableLabs is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment decisions are decided on the basis of qualifications, merit, and business need. If you need assistance or accommodation due to a disability, you may contact us at humanresourcesteam@cablelabs.com or 303-661-3307. View our full EEO policy here.

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