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Remote Senior Customer Success Manager Jobs in Raleigh, NC

VAST Data

Technical Account Manager - USA

Raleigh, NC · On-site +1

Description VAST Data is looking for a Customer Success Manager to join our growing team! This is a ... We're a growing global team and a fully remote company. * Highly organized. We track everything in ...

Channelscaler

Technical Account Manager

Raleigh, NC · Remote

  • Medical

  • Retirement

  • PTO

Partner with the Customer Success Manager on account planning, adoption, customer health, risk ... Location & Work Environment Channelscaleris a remote-first company with team members across the U.S ...

Channelscaler

Technical Account Manager

Raleigh, NC · Remote

  • Medical

  • Retirement

  • PTO

Partner with the Customer Success Manager on account planning, adoption, customer health, risk ... Location & Work Environment Channelscaler is a remote-first company with team members across the U.

Hireblazer

Senior SAS Project Manager

Raleigh, NC · Remote

The job is 100% remote; the duration is 6 months with a possibility of extension. Background ... Provides leadership and drives customer success while overcoming barriers and satisfying staff ...

Jaggaer

Strategic Account Manager (Remote)

Durham, NC · On-site +1

... other senior business leaders. * Lead Executive Business Reviews (EBRs) and Quarterly Business ... Partner with Value Consulting, Customer Success, Product Management, Solution Engineering, and ...

Jaggaer

Strategic Account Manager (Remote)

Durham, NC · Remote

... other senior business leaders. * Lead Executive Business Reviews (EBRs) and Quarterly Business ... Partner with Value Consulting, Customer Success, Product Management, Solution Engineering, and ...

Jaggaer

Strategic Account Manager (Remote)

Durham, NC · Remote

... other senior business leaders. * Lead Executive Business Reviews (EBRs) and Quarterly Business ... Partner with Value Consulting, Customer Success, Product Management, Solution Engineering, and ...

Progress

Senior Inside Account Manager - Sitefinity

Raleigh, NC · On-site +1

$69K - $79K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Join us as a Senior Inside Account Manager and help us do what we do best: propelling business ... Partner with Customer Success to improve customer adoption and retention. Consultative Selling

Progress

Senior Inside Account Manager - Sitefinity

Raleigh, NC · On-site +1

$69K - $79K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Join us as a Senior Inside Account Manager and help us do what we do best: propelling business ... Partner with Customer Success to improve customer adoption and retention. Consultative Selling

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Showing results 21-40

All JobsCustomer Success JobsRemote Senior Customer Success Manager JobsRemote Senior Customer Success Manager Jobs in Raleigh, NC

Remote Senior Customer Success Manager information

See Raleigh, NC salary details

$31.6K

$80.7K

$136.1K

How much do remote senior customer success manager jobs pay per year?

As of Aug 13, 2026, the average yearly pay for remote senior customer success manager in Raleigh, NC is $80,745.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,800.00 and $96,200.00 per year, depending on experience, location, and employer.

What is the difference between Remote Senior Customer Success Manager vs Remote Customer Success Manager?

AspectRemote Senior Customer Success ManagerRemote Customer Success Manager
ResponsibilitiesOversees client relationships, mentors team members, develops strategies for retentionManages client accounts, ensures satisfaction, supports onboarding
Required CredentialsExperience in customer success, often a bachelor’s degree, leadership skillsCustomer success experience, relevant certifications, communication skills
Work EnvironmentSenior role with strategic focus, often involves cross-team collaborationOperational role, direct client interaction, team support
Industry UsageCommon in SaaS, tech, and service industriesWidely used across similar industries for client management

The Remote Senior Customer Success Manager typically has more strategic responsibilities and leadership duties compared to the Remote Customer Success Manager, who focuses on day-to-day client support and account management. Both roles require customer success experience, but the senior position often involves mentoring and strategic planning.

What are popular job titles related to Remote Senior Customer Success Manager jobs in Raleigh, NC?

For Remote Senior Customer Success Manager jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Remote Senior Customer Success Manager jobs in Raleigh, NC look for?

The top searched job categories for Remote Senior Customer Success Manager jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Remote Senior Customer Success Manager jobs?

Cities near Raleigh, NC with the most Remote Senior Customer Success Manager job openings:

Remote Senior Customer Success Manager jobs near you
Infographic showing various Remote Senior Customer Success Manager job openings in Raleigh, NC as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $80,745 per year, or $38.8 per hour.

Senior Pre- & Post-Sales Customer Engineer, Enterprise

Pendo

Raleigh, NC • On-site, Remote

$53.75 - $69.25/hr

Full-time

Retirement

Re-posted 10 days ago

Job description

The Team + The Role
Pendo's Customer Engineering team is the technical backbone of the pre- and post-sales customer motion. The team brings together work that has historically sat across Customer Success, Technical Account Management, and Solutions Engineering into one full-lifecycle technical owner. Customer Engineering helps customers connect technical execution to business outcomes and realize the value of their investment in Pendo.
As a Senior Customer Engineer, you own strategic and complex Enterprise accounts across acquisition, implementation, adoption, expansion, and escalation. You lead technical strategy for complex deployments, resolve ambiguous customer challenges, and partner closely with account teams to drive retention, expansion, and customer value. Your impact extends beyond your own accounts through playbooks, coaching, repeatable fixes, and workflow improvements that raise the capability of the broader Customer Engineering team.
This is a remote role supporting a South East territory.
What this looks like day-to-day
  • New customer acquisition and selling: Partner with Account Directors on pre-sales motions for new customer acquisition, product expansion, and expansion across lines of business. You identify customer pain, craft and deliver tailored demos, and lead technical evaluations through requirements gathering, success criteria, installation guidance, and hands-on workshops.
  • Complex implementations and value realization: Lead onboarding for strategic customers, including planning, implementation, integrations, and training. You build customer-specific implementation playbooks, guide complex deployments with executive visibility, and ensure customers realize value during onboarding and over time.
  • Adoption, expansion, and growth: Identify opportunities to expand adoption across underutilized features, untapped products, and new lines of business. When adoption stalls, you diagnose root causes, design a path forward, and connect technical work to measurable business outcomes.
  • Technical escalation: Serve as an escalation point for complex technical challenges raised by other Customer Engineers. You resolve ambiguous problems with multiple variables and tradeoffs, involving Product or Engineering only when truly needed.
  • Team capability building: Build playbooks, document repeatable fixes, coach peers, and improve how Customer Engineering work gets done across the team. You use AI tools to accelerate content creation, surface patterns across accounts, and share practical workflow findings with the broader team.
  • Early account impact: Assess account health, risks, stakeholder relationships, and the highest-priority problems to solve within your portfolio. You establish trust with Account Directors and customer stakeholders, then independently lead complex customer interactions that move accounts forward.
  • Quarterly business outcomes: Drive measurable improvement in customer health, retention, expansion, and technical resolution across strategic accounts. You contribute reusable frameworks, playbooks, or processes that other Customer Engineers use and become a trusted advisor to Account Directors on account health and technical strategy.
Who You Are
Beyond the qualifications, we hire through a specific lens. These aren't buzzwords; they're the things we'll actually look for in how you talk about your work.
You're a builder, not a maintainer.
You're most energized when there isn't a clear path yet, and you get to define it. You don't wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great Senior Customer Engineers don't just follow instructions; they operate as strategic advisors, influencing decisions, guiding stakeholders, and elevating how we work.
You're AI-curious - genuinely.
You're not using AI tools occasionally. You're rewiring how you work around them. You're faster, sharper, and more prolific because of it, and you bring that energy to everything - how you approach your work, how you prep, how you communicate, how you think. We want someone who sees AI as a multiplier, not a shortcut.
Must-haves
  • 5 to 8 years of experience in a customer-facing technical role such as Sales Engineering, Solutions Engineering, Technical Account Management, Customer Engineering, implementation, professional services, or solutions architecture.
  • Deep hands-on experience with web technologies including HTML, CSS, JavaScript, and REST APIs, with the ability to architect and troubleshoot complex front-end implementations.
  • Proven experience managing strategic Enterprise accounts with executive-level stakeholders, competing priorities, and complex technical or business requirements.
  • Demonstrated ability to solve ambiguous problems involving multiple variables, constraints, and tradeoffs.
  • Experience connecting technical execution to business outcomes such as retention, expansion, ROI, and value realization.
  • Hands-on use of AI tools for account research, content creation, or workflow automation, with demonstrated integration into day-to-day work rather than light experimentation.
  • Experience mentoring or coaching more junior technical team members.
Nice-to-haves
  • Experience with Pendo, digital adoption platforms, product analytics, or in-app experience tooling in an enterprise environment.
  • Hands-on experience with mobile app development, including Swift, Android, or React Native.
  • Familiarity with data architecture, AI or machine learning concepts, or advanced analytics instrumentation.
  • Track record of building reusable frameworks, playbooks, or processes that were adopted by a broader team.
About Pendo
Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society's experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech.
Pendo Core Values: Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus.
Location: Remote
Compensation: The expected On-Target Earnings (OTE) range for this role is $193,393 - $241,742, with a 70/30 base-to-variable compensation split.
Benefits: Pendo offers highly competitive United States benefits, including employer-heavy coverage with $0 premium options, strong 401(k) match, equity, and flexible time off.
EEOC: We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.
Accessibility: Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.

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