Partner Success Director
Durham, NC · On-site +1
... manage and automate complex processes while enabling a highly resilient, responsible, and ... Our 1,300+ global employees are obsessed with ensuring customers get full value from our products ...
Partner Success Director
Durham, NC · On-site +1
... manage and automate complex processes while enabling a highly resilient, responsible, and ... Our 1,300+ global employees are obsessed with ensuring customers get full value from our products ...
Sr Business Value Consultant
Raleigh, NC · Remote
$130K - $150K/yr
SR BUSINESS VALUE CONSULTANT REMOTE, US; RALEIGH, NC; DRAPER, UT; MOUNTAIN VIEW, CA Egnyte is a ... Work closely with customers and our Customer Success team to deliver business-value-focused ...
Sr Business Value Consultant
Raleigh, NC · Remote
$130K - $150K/yr
SR BUSINESS VALUE CONSULTANT REMOTE, US; RALEIGH, NC; DRAPER, UT; MOUNTAIN VIEW, CA Egnyte is a ... Work closely with customers and our Customer Success team to deliver business-value-focused ...
SAS Project Manager
Raleigh, NC · Remote
Remote in US Technical Skills: PMP Certified, NOT PM's that have managed networking\hardware ... Participates and leads in project review sessions with stakeholders, customers, and senior ...
Quick apply
SAS Project Manager
Raleigh, NC · Remote
Remote in US Technical Skills: PMP Certified, NOT PM's that have managed networking\hardware ... Participates and leads in project review sessions with stakeholders, customers, and senior ...
Senior Remote Sensing Technician
Raleigh, NC · On-site +1
The Senior Remote Sensing Technician is responsible for post-processing aerial data to final ... Ability to work independently and manage multiple tasks simultaneously. * Willingness to adapt to ...
Senior Remote Sensing Technician
Raleigh, NC · On-site +1
The Senior Remote Sensing Technician is responsible for post-processing aerial data to final ... Ability to work independently and manage multiple tasks simultaneously. * Willingness to adapt to ...
... Customer Success Managers (CSMs), Partner Development Managers (PDMs), Technical Specialists, and ... For fully remote employees, a $125 home office stipend or $250 company-subsidized co-working ...
... Customer Success Managers (CSMs), Partner Development Managers (PDMs), Technical Specialists, and ... For fully remote employees, a $125 home office stipend or $250 company-subsidized co-working ...
The Senior Remote Sensing Technician is responsible for post-processing aerial data to final ... Ability to work independently and manage multiple tasks simultaneously. * Willingness to adapt to ...
The Senior Remote Sensing Technician is responsible for post-processing aerial data to final ... Ability to work independently and manage multiple tasks simultaneously. * Willingness to adapt to ...
Remote Travel: Approximately 35% travel required, with overnight travel representing approximately ... Manage customer expectations and support customer satisfaction initiatives. * Collaborate with ...
Remote Travel: Approximately 35% travel required, with overnight travel representing approximately ... Manage customer expectations and support customer satisfaction initiatives. * Collaborate with ...
Renewal Manager - Commercial
Raleigh, NC · On-site +1
$80K/mo
RENEWAL MANAGER - COMMERCIAL US REMOTE; RALEIGH, NC; DRAPER, UT EGNYTE YOUR CAREER. SPARK YOUR ... Work with Sales, Customer Success, Sales Operations, and Finance teams to maintain working ...
Renewal Manager - Commercial
Raleigh, NC · On-site +1
$80K/mo
RENEWAL MANAGER - COMMERCIAL US REMOTE; RALEIGH, NC; DRAPER, UT EGNYTE YOUR CAREER. SPARK YOUR ... Work with Sales, Customer Success, Sales Operations, and Finance teams to maintain working ...
Renewal Manager - Commercial
Raleigh, NC · On-site +1
$70K - $80K/yr
RENEWAL MANAGER - COMMERCIAL US REMOTE; RALEIGH, NC; DRAPER, UT EGNYTE YOUR CAREER. SPARK YOUR ... Work with Sales, Customer Success, Sales Operations, and Finance teams to maintain working ...
Renewal Manager - Commercial
Raleigh, NC · On-site +1
$70K - $80K/yr
RENEWAL MANAGER - COMMERCIAL US REMOTE; RALEIGH, NC; DRAPER, UT EGNYTE YOUR CAREER. SPARK YOUR ... Work with Sales, Customer Success, Sales Operations, and Finance teams to maintain working ...
United States (remote) • EMEA (Netherlands HQ / UK remote) Work Environment Instruqt transforms ... Customer Success Managers: many of your best strategic opportunities will come from expansion ...
United States (remote) • EMEA (Netherlands HQ / UK remote) Work Environment Instruqt transforms ... Customer Success Managers: many of your best strategic opportunities will come from expansion ...
Technical Support Enablement Trainer
Raleigh, NC · On-site +1
$31.50 - $42/hr
You will work closely with Customer Success leadership, Technical Enablement, Product Management, R&D and other cross-functional teams to ensure our Customer Success Managers (CSMs), Customer Success ...
New
Technical Support Enablement Trainer
Raleigh, NC · On-site +1
$31.50 - $42/hr
You will work closely with Customer Success leadership, Technical Enablement, Product Management, R&D and other cross-functional teams to ensure our Customer Success Managers (CSMs), Customer Success ...
New
Strategic Partnership Advisor (Remote)
Cary, NC · On-site +1
$71K - $100K/yr
This role works closely with the Client Success Manager to ensure long-term partnership success and ... Prepare for, conduct, or attend study kick off calls or regular client meetings to build customer ...
New
Strategic Partnership Advisor (Remote)
Cary, NC · On-site +1
$71K - $100K/yr
This role works closely with the Client Success Manager to ensure long-term partnership success and ... Prepare for, conduct, or attend study kick off calls or regular client meetings to build customer ...
New
Sr. Product Manager
Raleigh, NC · On-site +1
$123K - $162K/yr
Serve as the subject-matter expert for Sales, Customer Success, Marketing, and Partnerships on the ... New York, NY and East Coast remote candidates are also considered. This role works with India-based ...
Sr. Product Manager
Raleigh, NC · On-site +1
$123K - $162K/yr
Serve as the subject-matter expert for Sales, Customer Success, Marketing, and Partnerships on the ... New York, NY and East Coast remote candidates are also considered. This role works with India-based ...
Senior Product Manager
Raleigh, NC · On-site +1
$123K - $162K/yr
Serve as the subject-matter expert for Sales, Customer Success, Marketing, and Partnerships on the ... New York, NY and East Coast remote candidates are also considered. This role works with India-based ...
Senior Product Manager
Raleigh, NC · On-site +1
$123K - $162K/yr
Serve as the subject-matter expert for Sales, Customer Success, Marketing, and Partnerships on the ... New York, NY and East Coast remote candidates are also considered. This role works with India-based ...
Senior Product Go-To-Market (GTM) Manager
Raleigh, NC · Remote
$120K - $140K/yr
Join us and make an impact! We're looking for a Senior Product Go-To-Market (GTM) Manager who won't ... Partner closely with Product, Marketing, Sales, and Customer Success to deliver successful launches ...
Quick apply
Senior Product Go-To-Market (GTM) Manager
Raleigh, NC · Remote
$120K - $140K/yr
Join us and make an impact! We're looking for a Senior Product Go-To-Market (GTM) Manager who won't ... Partner closely with Product, Marketing, Sales, and Customer Success to deliver successful launches ...
Senior Program Manager
Raleigh, NC · Remote
$112K - $113K/yr
Remote - North Carolina, United States Job ID: R0136213 Date Posted: 2026-07-31 Company Name ... You will serve as the bridge between customer expectations and operational execution, ensuring ...
Senior Program Manager
Raleigh, NC · Remote
$112K - $113K/yr
Remote - North Carolina, United States Job ID: R0136213 Date Posted: 2026-07-31 Company Name ... You will serve as the bridge between customer expectations and operational execution, ensuring ...
Senior Sales Engineer - AEC
Raleigh, NC · Remote
$125K - $140K/yr
SENIOR SALES ENGINEER - AEC US REMOTE; RALEIGH, NC, DRAPER, UT EGNYTE YOUR CAREER. SPARK YOUR ... You will also provide guidance to teammates to support customer success across the growing AEC ...
Senior Sales Engineer - AEC
Raleigh, NC · Remote
$125K - $140K/yr
SENIOR SALES ENGINEER - AEC US REMOTE; RALEIGH, NC, DRAPER, UT EGNYTE YOUR CAREER. SPARK YOUR ... You will also provide guidance to teammates to support customer success across the growing AEC ...
SAP Project Manager
Morrisville, NC · On-site +1
The Senior SAP Project Manager leads the end-to-end delivery of complex SAP projects, ensuring ... Experience supporting customer success stories, references, or post-project relationship management.
SAP Project Manager
Morrisville, NC · On-site +1
The Senior SAP Project Manager leads the end-to-end delivery of complex SAP projects, ensuring ... Experience supporting customer success stories, references, or post-project relationship management.
Director, Customer Implementations
Raleigh, NC · Remote
$150K - $165K/yr
This position supports remote work in EST, and candidates should be based near one of our U.S. East ... Partner with Customer Experience, Sales, Account Management, Customer Success, Product, Support ...
New
Quick apply
Director, Customer Implementations
Raleigh, NC · Remote
$150K - $165K/yr
This position supports remote work in EST, and candidates should be based near one of our U.S. East ... Partner with Customer Experience, Sales, Account Management, Customer Success, Product, Support ...
New
Balance risk management objectives with customer, revenue, and growth considerations. * Build ... Demonstrated success managing fraud performance and loss mitigation programs in a large banking ...
Balance risk management objectives with customer, revenue, and growth considerations. * Build ... Demonstrated success managing fraud performance and loss mitigation programs in a large banking ...
Remote Senior Customer Success Manager information
See Raleigh, NC salary details
$31.6K - $41.1K
4% of jobs
$41.1K - $50.6K
10% of jobs
$57.2K is the 25th percentile. Wages below this are outliers.
$50.6K - $60.1K
16% of jobs
$60.1K - $69.6K
15% of jobs
The median wage is $73.2K / yr.
$69.6K - $79.1K
14% of jobs
$79.1K - $88.6K
14% of jobs
$91.2K is the 75th percentile. Wages above this are outliers.
$88.6K - $98.1K
10% of jobs
$98.1K - $107.6K
10% of jobs
$107.6K - $117.1K
4% of jobs
$117.1K - $126.6K
2% of jobs
$126.6K - $136.1K
2% of jobs
$31.6K
$80.7K
$136.1K
How much do remote senior customer success manager jobs pay per year?
As of Aug 14, 2026, the average yearly pay for remote senior customer success manager in Raleigh, NC is $80,745.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,800.00 and $96,200.00 per year, depending on experience, location, and employer.
What is the difference between Remote Senior Customer Success Manager vs Remote Customer Success Manager?
| Aspect | Remote Senior Customer Success Manager | Remote Customer Success Manager |
|---|---|---|
| Responsibilities | Oversees client relationships, mentors team members, develops strategies for retention | Manages client accounts, ensures satisfaction, supports onboarding |
| Required Credentials | Experience in customer success, often a bachelor’s degree, leadership skills | Customer success experience, relevant certifications, communication skills |
| Work Environment | Senior role with strategic focus, often involves cross-team collaboration | Operational role, direct client interaction, team support |
| Industry Usage | Common in SaaS, tech, and service industries | Widely used across similar industries for client management |
The Remote Senior Customer Success Manager typically has more strategic responsibilities and leadership duties compared to the Remote Customer Success Manager, who focuses on day-to-day client support and account management. Both roles require customer success experience, but the senior position often involves mentoring and strategic planning.
What are popular job titles related to Remote Senior Customer Success Manager jobs in Raleigh, NC?
For Remote Senior Customer Success Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Remote Senior Customer Success Manager jobs in Raleigh, NC look for?
The top searched job categories for Remote Senior Customer Success Manager jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Remote Senior Customer Success Manager jobs?
Cities near Raleigh, NC with the most Remote Senior Customer Success Manager job openings:
Full-time
Medical, Dental, Vision, Retirement, PTO
Re-posted 17 days ago
Job description
Overview
JAGGAER provides an intelligent Source-to-Pay and Supplier Collaboration Platform that empowers organizations to manage and automate complex processes while enabling a highly resilient, responsible, and integrated supplier base. With 30 years of expertise, we specialize in solving complex procurement and supply chain challenges across various industries. Our 1,300+ global employees are obsessed with ensuring customers get full value from our products - ultimately enhancing and transforming their businesses. For more information, visit www.jaggaer.com
The Partner Success Director is responsible for driving the effectiveness, scalability, and performance of JAGGAER's global partner ecosystem.
This role focuses on enabling partners to successfully position, sell, implement, and support JAGGAER solutions while ensuring measurable contribution to pipeline growth, customer success, and delivery capacity.
The position acts as the operational bridge between Alliances, Sales, Professional Services, Product, and Partner Enablement teams to ensure partners become productive, self-sufficient, and strategically aligned with JAGGAER's go-to-market priorities.
Principal Responsibilities
Position Responsibilities:
Partner Enablement & Readiness
Delivery & Success Framework
Cross-Functional Leadership
Partner Performance Management
Success Metrics
Position Requirements
What You Will Bring:
Preferred Background
Key Competencies
What We Offer:
At JAGGAER, we are committed to supporting you and your family's well-being. Your health is a priority, and we offer a range of programs to help you stay well and thrive. Our benefits include exceptional medical, dental & vision plans, adoption assistance, wellness reimbursements, generous parental leave, 401(k) matching, flexible work options, unlimited vacation for exempt employees, and more!
Our Values:
At JAGGAER, our business is about people. Our products are built on intellectual property, but the real differentiator is the teams behind them-the way we collaborate, innovate, solve problems, and deliver for customers. TEAM gives us a common set of expectations for how we work together across products, cultures, and geographies.
Transparency - Openness Builds Trust
Candor strengthens relationships, speeds decision-making, and ensures problems are solved together-with customers, teammates, and partners.
Entrepreneurial Spirit - Own It, Drive It, Make It
A scrappy, customer-obsessed, problem-solving mindset is at the cornerstone of both organizational and personal growth
Accountability - Thumbs In, Not Fingers Out
We take responsibility ourselves before pointing elsewhere
Metrics-Driven Results - Outcomes Over Activities
Data and evidence guide our decisions, help us course-correct quickly, and ensure we're delivering real impact
EEO:
JAGGAER is a proud equal opportunity/affirmative action employer supporting workforce diversity. We do not discriminate based upon race, ethnicity, ancestry, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), marital status, caregiver status, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, genetic information, military, or veteran status, mental or physical disability, or other applicable legally protected characteristics.
ACCESSIBILITY:
JAGGAER is committed to providing access and reasonable accommodation to applicants. If you are a qualified individual with a disability or a disabled veteran and you think you may require an accommodation for any part of the recruitment process, please send a request to: hr@jaggaer.com All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.
Pay Transparency Nondiscrimination Provision (dol.gov)
Know Your Rights: Workplace Discrimination is Illegal (dol.gov)
JAGGAER provides an intelligent Source-to-Pay and Supplier Collaboration Platform that empowers organizations to manage and automate complex processes while enabling a highly resilient, responsible, and integrated supplier base. With 30 years of expertise, we specialize in solving complex procurement and supply chain challenges across various industries. Our 1,300+ global employees are obsessed with ensuring customers get full value from our products - ultimately enhancing and transforming their businesses. For more information, visit www.jaggaer.com
The Partner Success Director is responsible for driving the effectiveness, scalability, and performance of JAGGAER's global partner ecosystem.
This role focuses on enabling partners to successfully position, sell, implement, and support JAGGAER solutions while ensuring measurable contribution to pipeline growth, customer success, and delivery capacity.
The position acts as the operational bridge between Alliances, Sales, Professional Services, Product, and Partner Enablement teams to ensure partners become productive, self-sufficient, and strategically aligned with JAGGAER's go-to-market priorities.
Principal Responsibilities
Position Responsibilities:
Partner Enablement & Readiness
- Work closely with the Partner Enablement team to ensure training programs, certifications, tools, and assets meet partner requirements globally.
- Enable partners to effectively position, sell, implement, and support JAGGAER solutions.
- Drive partner onboarding and activation programs to accelerate time-to-productivity.
- Identify capability gaps within the ecosystem and define enablement plans to address them.
Delivery & Success Framework
- Create and maintain delivery assets, methodologies, and best practices to support partner-led implementations.
- Collaborate with Solution Engineering (SE) and Professional Services (PS) teams to define, document, and scale partner support and success processes globally.
- Support services engagement managers and alliance managers on strategic or complex deals as a trusted advisor.
- Help ensure partners can deliver successfully and independently while maintaining JAGGAER quality standards.
Cross-Functional Leadership
- Act as the primary liaison to communicate:
- Product updates
- Strategic initiatives
- Competitive intelligence
- GTM priorities
- Work cross-functionally with Sales, Services, Product, and Alliances teams to advocate for partner needs and improve ecosystem effectiveness.
- Ensure alignment between partner capabilities and JAGGAER strategic priorities.
Partner Performance Management
- Define, track, and optimize global partner enablement and ecosystem KPIs, including:
- Partner activation
- Partner-enabled FTE capacity
- Global ecosystem delivery capacity
- Delivery performance
- Certification progress
- Pipeline contribution
- Monitor partner performance trends and drive continuous improvement initiatives.
- Support partner managers functionally to ensure global standards, processes, governance, and KPIs are consistently applied.
Success Metrics
- Increase in active and enabled partner capacity globally
- Improvement in partner delivery quality and autonomy
- Growth in partner-influenced pipeline and new logos
- Reduction in partner onboarding and ramp-up time
- Adoption of global partner standards and processes
- Positive partner performance trends over time
Position Requirements
What You Will Bring:
- 8+ years of experience in:
- Partner success
- Alliances
- SaaS ecosystem management
- Professional services enablement
- Experience working with global SI partners, boutiques, or consulting ecosystems.
- Strong understanding of enterprise SaaS delivery models and partner-led implementations.
- Experience working cross-functionally across Sales, Services, Product, and Enablement organizations.
- Proven ability to operationalize partner programs and scale partner capabilities globally.
Preferred Background
- Procurement, Source-to-Pay, Supply Chain, or enterprise software industry experience.
- Experience in ecosystem scaling within enterprise SaaS organizations.
- Familiarity with partner certification and enablement frameworks.
Key Competencies
- Partner enablement
- Ecosystem operations
- Cross-functional leadership
- Program management
- Executive communication
- Process design and governance
- Strategic thinking with operational execution
- KPI and performance management
What We Offer:
At JAGGAER, we are committed to supporting you and your family's well-being. Your health is a priority, and we offer a range of programs to help you stay well and thrive. Our benefits include exceptional medical, dental & vision plans, adoption assistance, wellness reimbursements, generous parental leave, 401(k) matching, flexible work options, unlimited vacation for exempt employees, and more!
Our Values:
At JAGGAER, our business is about people. Our products are built on intellectual property, but the real differentiator is the teams behind them-the way we collaborate, innovate, solve problems, and deliver for customers. TEAM gives us a common set of expectations for how we work together across products, cultures, and geographies.
Transparency - Openness Builds Trust
Candor strengthens relationships, speeds decision-making, and ensures problems are solved together-with customers, teammates, and partners.
Entrepreneurial Spirit - Own It, Drive It, Make It
A scrappy, customer-obsessed, problem-solving mindset is at the cornerstone of both organizational and personal growth
Accountability - Thumbs In, Not Fingers Out
We take responsibility ourselves before pointing elsewhere
Metrics-Driven Results - Outcomes Over Activities
Data and evidence guide our decisions, help us course-correct quickly, and ensure we're delivering real impact
EEO:
JAGGAER is a proud equal opportunity/affirmative action employer supporting workforce diversity. We do not discriminate based upon race, ethnicity, ancestry, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), marital status, caregiver status, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, genetic information, military, or veteran status, mental or physical disability, or other applicable legally protected characteristics.
ACCESSIBILITY:
JAGGAER is committed to providing access and reasonable accommodation to applicants. If you are a qualified individual with a disability or a disabled veteran and you think you may require an accommodation for any part of the recruitment process, please send a request to: hr@jaggaer.com All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.
Pay Transparency Nondiscrimination Provision (dol.gov)
Know Your Rights: Workplace Discrimination is Illegal (dol.gov)
About JAGGAER
Sourced by ZipRecruiter
Industry
Software development
Company size
501 - 1,000 Employees
Headquarters location
Morrisville, NC, US
Year founded
1995