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Remote Senior Customer Success Manager Jobs in Decatur, GA

Sevaa Group

Client Success Manager

Alpharetta, GA · On-site +1

As a Client Success Manager, you will own the customer lifecycle for each of your accounts, including the implementation of Success Programs, contributing to revenue growth, managing the onboarding ...

Origami Risk LLC

Client Success Manager

Atlanta, GA · On-site +1

Typically 5+ years of experience in a client-facing Customer Success, Account Management, or ... All full-time positions are hybrid, with many eligible to be completely remote * Fully Paid by ...

Milliman

Client Success Manager (MedInsight)

Atlanta, GA · Remote

$788/wk

Client Success Managers ensure client needs and expectations are aligned; contractual obligations ... Location This role is ideally based in Seattle, Washington, but remote work within the United ...

FIXD Automotive

Client Success Manager

Atlanta, GA · Remote

... Success Managers (CSM) own the relationship with each customer from on-boarding and on-going ... Role * Onboard dealership customers to AppraisalPRO and conduct initial training * Quickly and ...

FIXD Automotive

Client Success Manager

Atlanta, GA · On-site +1

... Success Managers (CSM) own the relationship with each customer from on-boarding and on-going ... Role * Onboard dealership customers to AppraisalPRO and conduct initial training * Quickly and ...

Utility Associates, Inc.

Be Seen First

Manager, Client Success

Atlanta, GA · Remote

$100K - $120K/yr

Position Summary The Manager of Client Success is responsible for managing overall client ... Travel and attend customer meetings as needed. * Brainstorm fresh ideas with senior management.

TriNet

Associate Customer Success Consultant

Dunwoody, GA · On-site +1

$23.08 - $36.06/hr

Typically 2+ years Customer service or relationship management experience required * Typically 2+ ... The position may be remote and require reliable internet service. The preferred location for this ...

SiteCare

Client Success Advisor

Atlanta, GA · On-site +1

Role Summary The Client Success Advisor owns the ongoing relationship for a portfolio of clients ... Strong remote communication skills. Able to build trust and manage relationships without in-person ...

SiteCare

Client Success Advisor

Atlanta, GA · Remote

Role Summary The Client Success Advisor owns the ongoing relationship for a portfolio of clients ... Strong remote communication skills. Able to build trust and manage relationships without in-person ...

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All JobsCustomer Success JobsRemote Senior Customer Success Manager JobsRemote Senior Customer Success Manager Jobs in Decatur, GA

Remote Senior Customer Success Manager information

See Decatur, GA salary details

$31.7K

$81.1K

$136.7K

How much do remote senior customer success manager jobs pay per year?

As of Jul 14, 2026, the average yearly pay for remote senior customer success manager in Decatur, GA is $81,098.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,100.00 and $96,700.00 per year, depending on experience, location, and employer.

What is the difference between Remote Senior Customer Success Manager vs Remote Customer Success Manager?

AspectRemote Senior Customer Success ManagerRemote Customer Success Manager
ResponsibilitiesOversees client relationships, mentors team members, develops strategies for retentionManages client accounts, ensures satisfaction, supports onboarding
Required CredentialsExperience in customer success, often a bachelor’s degree, leadership skillsCustomer success experience, relevant certifications, communication skills
Work EnvironmentSenior role with strategic focus, often involves cross-team collaborationOperational role, direct client interaction, team support
Industry UsageCommon in SaaS, tech, and service industriesWidely used across similar industries for client management

The Remote Senior Customer Success Manager typically has more strategic responsibilities and leadership duties compared to the Remote Customer Success Manager, who focuses on day-to-day client support and account management. Both roles require customer success experience, but the senior position often involves mentoring and strategic planning.

What are popular job titles related to Remote Senior Customer Success Manager jobs in Decatur, GA? For Remote Senior Customer Success Manager jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Remote Senior Customer Success Manager jobs in Decatur, GA look for? The top searched job categories for Remote Senior Customer Success Manager jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Remote Senior Customer Success Manager jobs? Cities near Decatur, GA with the most Remote Senior Customer Success Manager job openings:
Remote Senior Customer Success Manager jobs near you
Infographic showing various Remote Senior Customer Success Manager job openings in Decatur, GA as of July 2026, with employment types broken down into 75% Full Time, 21% Part Time, 1% Temporary, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $81,098 per year, or $39 per hour.
Client Success Manager

Client Success Manager

Sevaa Group

Alpharetta, GA • On-site, Remote

Full-time

Medical, Dental, Vision, Life

Re-posted 22 days ago

Job description

Company Description
Founded in 2001, Sevaa Group is a leading provider of managed hosting as well as web and application development.
Job Description
As a Client Success Manager, you will own the customer lifecycle for each of your accounts, including the implementation of Success Programs, contributing to revenue growth, managing the onboarding process, training clients, and minimizing churn.
Responsibilities
Account Management
  • Be the primary point of contact for your accounts, responding to inquiries within 1 business hour and appropriately managing customer expectations.
  • Proactively maintain a regular cadence of communication with each account.
  • Maintain an Account Map, understanding the role of each contact within an account.
  • Understand the revenue makeup or each of your accounts.
  • Schedule, prepare, lead, and deliver Executive Business Reviews.
  • Manage the contract renewal process.
  • Identify revenue opportunities within your accounts and collaborate with Sales on proposals.
  • Sustain business growth and profitability by maximizing value while also minimizing churn.
  • Ensure all communication with clients is captured in the CRM.
  • Ensure account records are kept up to date in the CRM, Project Management, and Billing systems.
  • Maintain a quantitative and qualitative health score.
  • Prepare weekly reports for management summarizing the activity in each of your accounts.
  • Analyze customer data to improve customer experience quantitatively.

Project Management
  • Ensure the project management system is up-to-date with the current status of ongoing projects and tasks through ticket creation, scheduling, and follow-up.
  • Prepare and maintain timelines for all ongoing projects.
  • Schedule and prepare for client communications, including project kickoffs, regular touchpoints, and handoffs.
  • Ensure that all scoped items and QA are complete before client hand off.
  • Track out of scope tasks.
  • Ensure projects remain under budget and on time.
  • Daily time reconciliation for all assigned accounts.

Customer Support
  • Provide first-line support to each of your accounts to address common questions before escalating to another team.
  • Be accountable for setting and managing customer expectations throughout the ticket and project lifecycle.
  • Create written and video documentation to provide helpful resources for clients.
  • Deliver training sessions as a part of troubleshooting to empower clients.
  • QA monthly CMS updates.

Team
  • Provide daily stand-up reports
  • Contribute to and lead Success Team Sync
  • Create and maintain playbooks

Qualifications
  • Strong written and verbal communication and interpersonal skills
  • Highly organized with a strong attention to detail and ability to multitask.
  • Self-driven with a growth mindset and a proven track record of self-improvement
  • Experience with Content Management Systems such as WordPress or Drupal
  • Ability to perform analysis in Google Sheets
  • Experience with an Analytics platform such as Google Data Studio
  • Knowledge of customer success processes

Additional Information
Benefits Of Working With Sevaa Group:
  • Flexible schedule
  • Health, Dental, Vision Insurance
  • Life insurance and disability coverage
  • Health Savings Account
  • Modern laptop and equipment
  • Company Outings & Happy Hours

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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