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Remote Senior Customer Success Manager Jobs in Decatur, GA

Scandit

Customer Success Engineer

Atlanta, GA · On-site +1

Not just manage the relationship. You'll own customer outcomes end-to-end: adoption, value ... USA, East Coast (Remote). Ideally based in Boston or another East Coast city. You'll work US ...

Sevaa Group

Client Success Manager

Alpharetta, GA · On-site +1

As a Client Success Manager, you will own the customer lifecycle for each of your accounts, including the implementation of Success Programs, contributing to revenue growth, managing the onboarding ...

Origami Risk LLC

Client Success Manager

Atlanta, GA · On-site +1

Typically 5+ years of experience in a client-facing Customer Success, Account Management, or ... All full-time positions are hybrid, with many eligible to be completely remote * Fully Paid by ...

Origami Risk LLC

Client Success Manager

Atlanta, GA · On-site +1

Typically 5+ years of experience in a client-facing Customer Success, Account Management, or ... All full-time positions are hybrid, with many eligible to be completely remote * Fully Paid by ...

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All JobsCustomer Success JobsRemote Senior Customer Success Manager JobsRemote Senior Customer Success Manager Jobs in Decatur, GA

Remote Senior Customer Success Manager information

See Decatur, GA salary details

$31.7K

$81.1K

$136.7K

How much do remote senior customer success manager jobs pay per year?

As of Sep 14, 2026, the average yearly pay for remote senior customer success manager in Decatur, GA is $81,098.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,100.00 and $96,700.00 per year, depending on experience, location, and employer.

What is the difference between Remote Senior Customer Success Manager vs Remote Customer Success Manager?

AspectRemote Senior Customer Success ManagerRemote Customer Success Manager
ResponsibilitiesOversees client relationships, mentors team members, develops strategies for retentionManages client accounts, ensures satisfaction, supports onboarding
Required CredentialsExperience in customer success, often a bachelor’s degree, leadership skillsCustomer success experience, relevant certifications, communication skills
Work EnvironmentSenior role with strategic focus, often involves cross-team collaborationOperational role, direct client interaction, team support
Industry UsageCommon in SaaS, tech, and service industriesWidely used across similar industries for client management

The Remote Senior Customer Success Manager typically has more strategic responsibilities and leadership duties compared to the Remote Customer Success Manager, who focuses on day-to-day client support and account management. Both roles require customer success experience, but the senior position often involves mentoring and strategic planning.

What are popular job titles related to Remote Senior Customer Success Manager jobs in Decatur, GA?

For Remote Senior Customer Success Manager jobs in Decatur, GA, the most frequently searched job titles are:

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The top searched job categories for Remote Senior Customer Success Manager jobs in Decatur, GA are:

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Cities near Decatur, GA with the most Remote Senior Customer Success Manager job openings:

Remote Senior Customer Success Manager jobs near you
Infographic showing various Remote Senior Customer Success Manager job openings in Decatur, GA as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $81,098 per year, or $39 per hour.

Customer Success Manager (Mid-Market)

Atlanta, GA • On-site, Remote

ConstructConnect
Software Development • 1 - 5K employees
Learn more about ConstructConnectexternal

Full-time

Re-posted 10 days ago

Key responsibilities

  • Serve as the main point of contact and trusted advisor to assigned customer accounts within the Mid-Market segment.

  • Drive adoption, upsell/cross-sell, and retention within assigned customer accounts.

  • Respond to customer requests, questions, and escalations in a timely manner to ensure satisfactory resolutions.

Job description

Overview

This position sits within our Customer Success division which is responsible for supporting our customers at every interaction through technical support and training to create consistent high levels of customer satisfaction.

The Opportunity

The Customer Success Manager is responsible for maintaining ongoing relationships with customers after the initial purchase of ConstructConnect products. The Customer Success Manager will drive adoption, upsell/cross-sell, and retention within assigned customer accounts.  

Responsibilities

 What You'll Be Doing

 

  • Serve as the main point of contact and trusted advisory to assigned customer accounts within Contractor - Mid-Market segment.
  • Grow revenue through marketing driven and self-generated upsell and cross-sell lead generation activities.
  • Maintain established uplift and retention rates.
  • Acquire a working knowledge of ConstructConnect products, contractors' workflows, industry trends, and competitive offerings.
  • Implement customer engagement strategy including outbound communication schedule, feedback, and renewal strategies with all assigned accounts.
  • Provide demonstrations of ConstructConnect products through the use of demo engineers, as well as provide on-the-fly demonstrations as needed.
  • Partner with Onboarding Specialist and Customer Success Specialist to onboard customers and mitigate defaults and churn.
  • Solicit feedback from customers to enhance the customer experience.
  • Receive and respond to calls, tasks, and emails from customers in relation to requests, questions, and escalations. Ensuring they are handled in a timely manner and resolutions are acceptable and satisfactory to the customer.
  • Actively participate in feedback sessions, special projects such as migration and sunsetting, and ongoing enablement. This job description in no way implies that the duties listed here are the only ones that team members can be required to perform.
Qualifications

What You Bring to the Team

  • Bachelor's degree + 2 year of account management or sales experience OR associate degree and 3 years of account management or sales experience OR HS Diploma + 5 years of account management or sales experience OR 2 years of consistent at or above goals in a quota carrying ConstructConnect role.
  • Perpetually exhibits the ConstructConnect values.

Physical Demands and Work Environment:

  • The physical activities of this position include frequent sitting, telephone communication, and working on a computer for extended periods. Visual acuity is required to perform activities close to the eyes.
  • Team members are expected to maintain a dedicated and ergonomically appropriate remote workspace.
  • Team members who live within commuting distance of one of our office locations (Greater Cincinnati/Northern Kentucky or Atlanta, Georgia) are expected to work in a hybrid capacity, with regular in-office presence every Tuesday and Wednesday each week.
  • All team members must reside and perform their work within the United States.

E-Verify Statement

ConstructConnect utilizes the E-Verify program with every potential new hire. This makes it possible for us to make certain that every employee who works for ConstructConnect is eligible to work in the United States. To learn more about E-Verify you can call 1-800-255-7688 or visit their website. E-Verify is a registered trademark of the United States Department of Homeland Security.

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Employment Type: FULL_TIME

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