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Remote Sap Help Desk Support Jobs in Boca Raton, FL

Carrier

DCIM Support Specialist

FL · Remote

$79K - $158K/yr

This is a remote position with a preference for candidates located within the Pacific Time Zone ... Understand problem management, service desk operations, and change management processes.

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Remote Sap Help Desk Support information

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How much do remote sap help desk support jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for remote sap help desk support in Boca Raton, FL is $20.37, according to ZipRecruiter salary data. Most workers in this role earn between $16.88 and $22.79 per hour, depending on experience, location, and employer.

What is the difference between Remote Sap Help Desk Support vs Remote SAP Basis Administrator?

AspectRemote Sap Help Desk SupportRemote SAP Basis Administrator
CertificationsITIL, SAP Help Desk certificationsSAP Basis certifications, SAP Certified Technology Associate
Work EnvironmentHelp desk, support tickets, troubleshooting end-usersSystem administration, database management, SAP system configuration
Employer & Industry UsageIT support companies, corporate IT departmentsLarge enterprises, SAP consulting firms
Search & Comparison IntentYesLess common

Remote SAP Help Desk Support primarily focuses on assisting end-users with SAP-related issues through support tickets and troubleshooting. In contrast, Remote SAP Basis Administrators handle system configuration, database management, and overall SAP system health. While both roles require SAP knowledge, Help Desk Support emphasizes user assistance, whereas Basis Administration involves technical system management.

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The most popular types of Sap Help Desk Support jobs in Boca Raton, FL are:

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For Remote Sap Help Desk Support jobs in Boca Raton, FL, the most frequently searched job titles are:

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Remote Sap Help Desk Support jobs near you

DCIM Support Specialist

Carrier

FL • Remote

$79K - $158K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 26 days ago

Carrier rating

7.6

Company rating: 7.6 out of 10

Based on 49 frontline employees who took The Breakroom Quiz

249th of 495 rated machine equipment manufacturers

Job description

About Carrier
Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.
Summary
Nlyte Software, a wholly owned subsidiary of Carrier, combines market-leading data center management software with global building and energy solutions to drive digital infrastructure efficiency, and is seeking a permanent, full-time DCIM Support Specialist. Due to work associated with federal contracts, U.S. Citizenship is required for this role. This position serves as a subject matter expert supporting the technology foundation of the Nlyte application suite, troubleshooting communication protocols (such as Modbus, SNMP, and BACnet), and managing complex customer issues and system integrations with enterprise tools like vCenter, HP uCMDB, and ServiceNow. Requiring a strong background in large-scale system administration and data center operations, the specialist will also analyze training needs to implement technical programs for internal teams and high-profile clients while ensuring consistent, high-quality technical and operational support.
Location: This is a remote position with a preference for candidates located within the Pacific Time Zone.
Work Schedule: Operating hours are Monday through Friday, 9:00 AM to 5:00 PM PT, with participation in an on-call rotation approximately once every two months.
Role Responsibilities
  • Contribute as the subject matter expert for multiple products and services.
  • Respond to and handle complex calls with high profile customers to ensure smooth and effective operations of products and services.
  • Proficiently handle complex customer matters and ensure escalation to management if necessary.
  • Confer with management and conduct surveys to identify training needs based on projected production processes, changes, and other factors.
  • Obtain information from customers and technical organizations, engineering, software and product requirements to prepare training programs for customers and team members. Ensures implementation of training programs.
  • Participate in a scheduled on-call rotation (approximately once every two months) to provide operational and technical support.
  • Maintain a consistent daily schedule from 9:00 AM to 5:00 PM PT, ensuring dedicated support coverage for clients and systems operating within the Pacific Time Zone.

Role Purpose
  • Support the technology foundation for the Nlyte application suite and the environment where it is installed.
  • Support enterprise applications, databases, onsite communications equipment, storage, related software, and data center technology and operations.
  • Work with enterprise-wide applications that integrate with Nlyte, including VCenter, HP UCMDB, and ServiceNow.
  • Bring several years of System Administrator experience in large organizations.
  • Understand problem management, service desk operations, and change management processes.
  • Troubleshoot communication issues involving Modbus, SNMP, and BACnet protocols.

Required Qualifications
  • Bachelor's degree in Engineering Technology, Computer Science, Electronics, Mechanical Engineering, Electrical Engineering, or HVAC.
  • 5+ years of experience in Technology, or Controls (BMS, EPMS, Automation), or DevOps.
  • 1+ year of experience supporting enterprise applications, or databases, or onsite communications equipment, or storage, or data center technology and operations.
  • Must have a dedicated, quiet workspace and a reliable, high-speed internet connection suitable for daily remote operations.

Preferred Qualifications
  • U.S. Citizenship is required due to compliance with federal contract specifications.
  • Windows System Administration skills.
  • Knowledge of Linux.
  • Experience with Web technologies (Web Services, IIS, XML, etc.).
  • Application Sys Admin.
  • Basic SQL usage (execute scripts, view tables).
  • Knowledge of System permissions.
  • Located within the Pacific time zone.

Pay Range
The annual salary for this position is between $79,000.00 - $158,000.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.
Other Compensation
This position may be entitled to short-term cash incentives, subject to plan requirements.
Benefits
Employees are eligible for benefits, including:
  • Health Care Benefits: Medical, Dental, Vision; Wellness incentives
  • Retirement Benefits
  • Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
  • Disability: Short-term and long-term disability
  • Life Insurance and Accidental Death and Dismemberment
  • Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
  • Tuition Assistance

To learn more about our benefits offering, please click here Work with us | Carrier CorporateThe specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.
Carrier EEO Statement and Accommodations Process
Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.
If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at Carrier.Recruiting@carrier.com. We will make every effort to meet your needs in accordance with applicable laws.
Application Deadline
Applications will be accepted for at least 3 days from Job Posting Date: 18 August 2026
Job Applicant's Privacy Notice
Please click on the link to review the Job Applicant Privacy Notice.
Use of AI
Technology-enabled tools may support parts of the recruitment process, with oversight by people.

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About Carrier

Sourced by ZipRecruiter

Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

Industry

Construction materials wholesalers

Company size

10,000+ Employees

Headquarters location

Palm Beach Gardens, FL, US

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