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Remote Root Cause Analysis Jobs in Tennessee (NOW HIRING)

Vertek Staffing

Revenue Integrity Analyst

Franklin, TN · Remote

Healthcare Revenue Integrity Analyst - Edits & Charge Capture | Remote | Contract Schedule: Monday ... Perform root cause analysis on recurring billing and reimbursement issues. * Assist with revenue ...

corpay

Operational Excellence Manager

Brentwood, TN · Remote

Collaborative remote team environment with teammates across Nashville, Atlanta, New Jersey, and ... Strong analytical and problem-solving skills; skilled in root cause analysis, data analysis, and ...

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Remote Root Cause Analysis information

What is remote root cause analysis?

Remote root cause analysis is a problem-solving method used to identify the underlying causes of issues or failures in systems, processes, or products, conducted from a remote location rather than on-site. This approach typically utilizes digital tools, such as video conferencing, remote monitoring software, and data analysis platforms, to investigate problems, gather evidence, and collaborate with stakeholders. Remote root cause analysis allows organizations to resolve issues efficiently without the need for physical presence, saving time and resources while maintaining accuracy in problem identification.

What are some typical challenges faced when conducting remote root cause analysis, and how can they be addressed?

A common challenge in remote root cause analysis is the lack of immediate physical access to affected equipment or environments, which can make it harder to gather firsthand data. This often requires reliance on digital tools, detailed documentation, and effective communication with on-site personnel. Building strong collaboration skills and leveraging technologies like video conferencing, remote monitoring, and shared documentation platforms can help overcome these obstacles. Proactive communication and standardized reporting also ensure all team members are aligned throughout the investigation process.

What are the key skills and qualifications needed to thrive as a remote root cause analysis specialist, and why are they important?

To excel as a Remote Root Cause Analysis Specialist, you need strong analytical thinking, problem-solving abilities, and a background in the relevant technical field, often supported by certifications like Six Sigma or ITIL. Familiarity with diagnostic tools, data analysis software, and incident management systems is typically required. Exceptional communication, attention to detail, and the ability to collaborate effectively across remote teams are vital soft skills. These competencies are crucial for accurately identifying underlying issues, implementing effective solutions, and minimizing business disruptions in a distributed work environment.

What is the difference between Remote Root Cause Analysis vs Remote Quality Analyst?

AspectRemote Root Cause AnalysisRemote Quality Analyst
CredentialsAnalytical skills, problem-solving certifications, industry-specific knowledgeQuality assurance certifications, analytical skills, industry standards
Work EnvironmentData analysis, investigation, cross-department collaborationTesting, process evaluation, report documentation
Industry UsageManufacturing, IT, healthcare, engineeringSoftware, manufacturing, customer service, healthcare
Search & Comparison IntentUnderstanding problem-solving roles, analytical positionsQuality assurance roles, process improvement

Remote Root Cause Analysis focuses on identifying underlying issues in processes or systems through investigation and data analysis, often requiring technical and analytical skills. Remote Quality Analysts primarily evaluate products or services to ensure quality standards are met, emphasizing testing and process evaluation. While both roles involve analysis, Root Cause Analysis is more investigative, whereas Quality Analysts focus on quality assurance and compliance.

What are the most commonly searched types of Root Cause Analysis jobs in Tennessee?

The most popular types of Root Cause Analysis jobs in Tennessee are:

What are popular job titles related to Remote Root Cause Analysis jobs in Tennessee?

For Remote Root Cause Analysis jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Remote Root Cause Analysis jobs in Tennessee look for?

The top searched job categories for Remote Root Cause Analysis jobs in Tennessee are:

What cities in Tennessee are hiring for Remote Root Cause Analysis jobs?

Cities in Tennessee with the most Remote Root Cause Analysis job openings:

Remote Root Cause Analysis jobs near you

Deployed Systems Commercial Operations Manager

SHOALS TECHNOLOGIES

Portland, TN • Remote

Full-time

Posted 5 days ago

Job description

The Deployed Systems Commercial Operations Manager serves as the primary field liaison between Shoals and customer-facing EPC contractors, asset owners, and operations and maintenance teams. This role supports deployed products throughout the project lifecycle — including project kickoff, construction, commissioning, O&M handoff, technical support, warranty investigations, root cause analysis (RCA), and field-based product validation. Acting as a rapid-response technical resource, this role provides both remote and on-site support to customers while ensuring adherence to Shoals product standards, installation requirements, and quality expectations. This role requires extensive collaboration across multiple business functions and the ability to travel throughout North America on short notice.

Responsibilities:

Pre-Construction / Project Kickoff Support
•    Conduct remote customer training sessions covering material packaging expectations; material receiving, storage, and handling best practices; transit damage prevention and documentation requirements; product installation best practices; warranty claim processes; and RMA request procedures.
•    Review project wire submittals and site layouts when available.
•    Educate customers on product identification, row types, and BLA configurations.
•    Reinforce Shoals product quality standards and applicable supplier standards.
•    Support EPC project teams during project startup activities.

Post-Construction / O&M Handover Support
•    Deliver customer training for operations and maintenance organizations, covering replacement material handling, receiving and storage requirements, installation best practices, vegetation management considerations, warranty and non-warranty processes, and RMA procedures.
•    Review project documentation and wire schedules with end users.
•    Support smooth transition from construction to operations.

Technical Support & Warranty Support
•    Serve as a direct support resource for Sales and Project Management teams.
•    Validate warranty claims and support claim resolution.
•    Investigate manufacturing defect and product nonconformance allegations.
•    Provide remote and on-site installation training.
•    Conduct product installation quality audits.
•    Lead technical investigations involving field failures and performance concerns.
•    Support corrective action and root cause analysis initiatives from initiation through closure.

Product Nonconformance Investigation
•    Respond to customer claims, typically within 24 hours of notification.
•    Collect and document failure descriptions, site information and customer contacts, affected quantities, relevant part numbers, photographic and video evidence, and customer troubleshooting results.
•    Coordinate RMA activity with Customer Care and Quality teams.
•    Assist Quality Engineering in collecting and validating field data.
•    Present RCA findings and corrective actions to customers when required.

Critical Product Failure Response
•    Perform remote and on-site failure assessments.
•    Coordinate material returns and investigative activities.
•    Travel to customer sites as needed to support failure mode verification, data collection, root cause investigations, and corrective action implementation.
•    Act as the primary technical communication channel between customers and internal teams during critical events.

Engineering & Product Innovation Support
•    Serve as the field representative for engineering standards and specifications.
•    Support field deployment of new and existing products.
•    Collaborate with Engineering on technical questions and product performance concerns.
•    Provide rapid-response field support for critical technical issues.
•    Generate detailed site visit reports and field inspection documentation.
•    Maintain photo documentation and evidence packages supporting RCA efforts.
•    Track product performance trends and provide early warning indicators for recurring issues.
•    Support interactions with third-party suppliers regarding field performance concerns.
•    Participate in supplier and customer site visits when necessary.

Customer Support Responsibilities
•    Develop strong working relationships with EPCs, installers, asset owners, O&M providers, and distributors.
•    Provide professional technical guidance and problem resolution.
•    Support customer satisfaction and continuous improvement initiatives.
•    Ensure timely follow-up and closure of customer concerns.
•    Deliver exceptional customer service while representing Shoals in the field.

Requirements:

•    Equivalent combination of technical education and relevant field experience required
•    5+ years of experience in solar, electrical, power generation, construction, manufacturing quality, field engineering, technical support, or relate.d industries.
•    Experience conducting root cause investigations and field failure analysis preferred.
•    Experience supporting EPC, utility-scale solar, or renewable energy projects preferred.
•    Customer-facing technical support experience strongly preferred.
•    Ability to interpret electrical drawings, wire schedules, and construction documentation.
•    Knowledge of utility-scale solar systems and balance-of-system products preferred.
•    Understanding of quality systems, corrective actions, and RCA methodologies.
•    Proficiency with Microsoft Office Suite and technical reporting tools.
•    Strong documentation and presentation skills.
•    Exceptional communication and customer service skills.
•    Strong analytical and troubleshooting abilities.
•    Ability to work independently with minimal supervision.
•    Strong organizational and project management capabilities.
•    Ability to manage multiple priorities in a fast-paced environment.
•    Comfortable presenting technical information to customers and executive stakeholders.

Travel Requirements:

•    Ability to travel 50-75% as business needs require.
•    Must be capable of deploying to customer sites throughout the continental United States within 48-72 hours when necessary.
•    Valid driver’s license and ability to travel by air.

Physical Requirements:

•    Ability to work in outdoor construction and utility-scale solar environments.
•    Ability to walk uneven terrain and navigate active construction sites.
•    Ability to lift up to 50 pounds occasionally.
•    Ability to work in varying weather conditions and temperatures.

Success Measures:

•    Timely response to customer claims and escalations.
•    Successful completion of field investigations and RCA support activities.
•    Customer satisfaction and issue resolution performance.
•    Quality of field reporting and documentation.
•    Effective collaboration with Deployed Systems Engineering, Engineering, Quality, Sales, and Project Management.
•    Reduction in recurring field issues through proactive feedback and corrective action support.

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