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Remote Root Cause Analysis Jobs in Tennessee (NOW HIRING)

Vertek Staffing

Revenue Integrity Analyst

Franklin, TN · Remote

Healthcare Revenue Integrity Analyst - Edits & Charge Capture | Remote | Contract Schedule: Monday ... Perform root cause analysis on recurring billing and reimbursement issues. * Assist with revenue ...

corpay

Operational Excellence Manager

Brentwood, TN · Remote

Collaborative remote team environment with teammates across Nashville, Atlanta, New Jersey, and ... Strong analytical and problem-solving skills; skilled in root cause analysis, data analysis, and ...

corpay

Operational Excellence Manager

Brentwood, TN · Remote

Collaborative remote team environment with teammates across Nashville, Atlanta, New Jersey, and ... Strong analytical and problem-solving skills; skilled in root cause analysis, data analysis, and ...

corpay

Operational Excellence Manager

Brentwood, TN · Remote

Collaborative remote team environment with teammates across Nashville, Atlanta, New Jersey, and ... Strong analytical and problem-solving skills; skilled in root cause analysis, data analysis, and ...

Deloitte

Epic Research & Genomics Analyst

Memphis, TN · On-site +1

Conduct and document root cause analysis. Complete any assigned system maintenance. Research ... Project Talent Model (PTM) is a model that is tailored specifically for long-term, remote client ...

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Remote Root Cause Analysis information

What are the key skills and qualifications needed to thrive as a Remote Root Cause Analysis Specialist, and why are they important?

To excel as a Remote Root Cause Analysis Specialist, you need strong analytical thinking, problem-solving abilities, and a background in the relevant technical field, often supported by certifications like Six Sigma or ITIL. Familiarity with diagnostic tools, data analysis software, and incident management systems is typically required. Exceptional communication, attention to detail, and the ability to collaborate effectively across remote teams are vital soft skills. These competencies are crucial for accurately identifying underlying issues, implementing effective solutions, and minimizing business disruptions in a distributed work environment.

What is the difference between Remote Root Cause Analysis vs Remote Quality Analyst?

AspectRemote Root Cause AnalysisRemote Quality Analyst
CredentialsAnalytical skills, problem-solving certifications, industry-specific knowledgeQuality assurance certifications, analytical skills, industry standards
Work EnvironmentData analysis, investigation, cross-department collaborationTesting, process evaluation, report documentation
Industry UsageManufacturing, IT, healthcare, engineeringSoftware, manufacturing, customer service, healthcare
Search & Comparison IntentUnderstanding problem-solving roles, analytical positionsQuality assurance roles, process improvement

Remote Root Cause Analysis focuses on identifying underlying issues in processes or systems through investigation and data analysis, often requiring technical and analytical skills. Remote Quality Analysts primarily evaluate products or services to ensure quality standards are met, emphasizing testing and process evaluation. While both roles involve analysis, Root Cause Analysis is more investigative, whereas Quality Analysts focus on quality assurance and compliance.

What are some typical challenges faced when conducting remote root cause analysis, and how can they be addressed?

A common challenge in remote root cause analysis is the lack of immediate physical access to affected equipment or environments, which can make it harder to gather firsthand data. This often requires reliance on digital tools, detailed documentation, and effective communication with on-site personnel. Building strong collaboration skills and leveraging technologies like video conferencing, remote monitoring, and shared documentation platforms can help overcome these obstacles. Proactive communication and standardized reporting also ensure all team members are aligned throughout the investigation process.

What is remote root cause analysis?

Remote root cause analysis is a problem-solving method used to identify the underlying causes of issues or failures in systems, processes, or products, conducted from a remote location rather than on-site. This approach typically utilizes digital tools, such as video conferencing, remote monitoring software, and data analysis platforms, to investigate problems, gather evidence, and collaborate with stakeholders. Remote root cause analysis allows organizations to resolve issues efficiently without the need for physical presence, saving time and resources while maintaining accuracy in problem identification.
What are the most commonly searched types of Root Cause Analysis jobs in Tennessee? The most popular types of Root Cause Analysis jobs in Tennessee are:
What are popular job titles related to Remote Root Cause Analysis jobs in Tennessee? For Remote Root Cause Analysis jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Remote Root Cause Analysis jobs in Tennessee look for? The top searched job categories for Remote Root Cause Analysis jobs in Tennessee are:
What cities in Tennessee are hiring for Remote Root Cause Analysis jobs? Cities in Tennessee with the most Remote Root Cause Analysis job openings:
Remote Root Cause Analysis jobs near you
Senior Operations AI Analyst Q

Senior Operations AI Analyst Q

BlueCross BlueShield of Tennessee

Chattanooga, TN • On-site, Remote

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

BCBST is hiring a Senior Operations AI Analyst
We're looking for an outcomes-driven operations professional with healthcare / health insurance experience who understands member and agent service workflows and can translate AI strategy into dependable, compliant performance for member-facing virtual assistants.
In this role, you'll provide senior operational ownership for escalations, standards, and cross-functional alignment-leading complex issue triage and root cause analysis, defining operational validation and quality measures, and converting performance insights into prioritized, cross-team actions that continuously improve the virtual assistant while protecting reliability and compliance. You'll work across Operations, Quality, IT, Analytics, and partners to ensure AI releases land smoothly and perform as intended in real-world member and agent interactions.
You will use your analysis skills to deliver means delivering measurable improvements in virtual assistant outcomes-stronger operational performance, fewer repeat issues through effective corrective actions, clearer KPI visibility for leaders, and a better member experience supported by enterprise-ready AI activation aligned to BCBST's goals.
In addition to the required qualifications, we'd be excited to see candidates who have a background in health insurance, agent workflow or member experience.
Ready to take the next step? If driving measurable improvements in AI-powered member experiences motivates you, this role is for you.
Note:
  • Though BCBST is a remote-first company, this role may require a final, onsite interview.
  • This is a remote role with occasional travel to BCBST headquarters.
  • Sponsorship is not available for this role.
  • We foster a culture where innovation is encouraged. That includes using AI enabled tools responsibly to support everyday work - guided by proven workflows, templates, and policies. As roles become more advanced, we expect employees to leverage AI more broadly to transform how we serve members

Job Responsibilities
  • Own operational oversight, quality standards, and escalation management for AI-enabled member service processes
  • Lead complex issue triage, root cause analysis, and corrective action planning
  • Define and maintain operational validation standards, sampling approaches, and quality measures
  • Lead requirements definition, prioritization, and validation for enhancements and releases
  • Drive user acceptance testing, operational readiness reviews, and post-release validation
  • Define, monitor, and communicate key performance indicators and operational insights to leadership
  • Serve as the primary operational liaison across Operations, Quality, IT, Analytics, and vendor partners
  • Mentor analysts and establish repeatable standards, documentation practices, and best practice

Job Qualifications
Education
  • Bachelor's degree or equivalent work experience required
  • Equivalent experience is defined as four years of professional work experience in a corporate environment

Experience
  • 4 to 5 years in service operations, operations analysis, contact center operations, quality, or business analysis
  • Demonstrated success leading complex operational issue resolution and cross-functional initiatives
  • Advanced experience documenting operational requirements and validating solutions through testing
  • Proven ability to present operational findings and recommendations to leadership audiences

Skills / Certifications
  • Advanced analytical and problem-solving skills
  • Reporting or analytics experience using Tableau, Access, Cognos, or data warehouse tools is a plus
  • Ability to define operational standards and drive continuous improvement
  • Strong operational judgment and ability to influence outcomes without direct authority
  • Advanced proficiency with Microsoft Office tools including CoPilot
  • Ability to mentor peers and build operational capability across the team

Number of Openings Available
1
Worker Type:
Employee
Company:
BCBST BlueCross BlueShield of Tennessee, Inc.
Applying for this job indicates your acknowledgement and understanding of the following statements:
BCBST will recruit, hire, train and promote individuals in all job classifications without regard to race, religion, color, age, sex, national origin, citizenship, pregnancy, veteran status, sexual orientation, physical or mental disability, gender identity, or any other characteristic protected by applicable law.
Further information regarding BCBST's EEO Policies/Notices may be found by reviewing the following page:
BCBST's EEO Policies/Notices
BlueCross BlueShield of Tennessee is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at BlueCross BlueShield of Tennessee via-email, the Internet or any other method without a valid, written Direct Placement Agreement in place for this position from BlueCross BlueShield of Tennessee HR/Talent Acquisition will not be considered. No fee will be paid in the event the applicant is hired by BlueCross BlueShield of Tennessee as a result of the referral or through other means.

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