$140K - $185K/yr
... timely resolution and root cause analysis * Use data and metrics to improve KPIs, identify ... Remote
$140K - $185K/yr
... timely resolution and root cause analysis * Use data and metrics to improve KPIs, identify ... Remote
$140K - $185K/yr
... timely resolution and root cause analysis * Use data and metrics to improve KPIs, identify ... Remote
Miami, IN · Remote
$140K - $185K/yr
... timely resolution and root cause analysis * Use data and metrics to improve KPIs, identify ... Remote
Miami, IN · Remote
$140K - $185K/yr
... timely resolution and root cause analysis * Use data and metrics to improve KPIs, identify ... Remote
Austin, IN · Remote
$140K - $185K/yr
... timely resolution and root cause analysis * Use data and metrics to improve KPIs, identify ... Remote
Austin, IN · Remote
$140K - $185K/yr
... timely resolution and root cause analysis * Use data and metrics to improve KPIs, identify ... Remote
Portland, IN · Remote
$140K - $185K/yr
... timely resolution and root cause analysis * Use data and metrics to improve KPIs, identify ... Remote
Portland, IN · Remote
$140K - $185K/yr
... timely resolution and root cause analysis * Use data and metrics to improve KPIs, identify ... Remote
Atlanta, IN · Remote
$140K - $185K/yr
... timely resolution and root cause analysis * Use data and metrics to improve KPIs, identify ... Remote
Atlanta, IN · Remote
$140K - $185K/yr
... timely resolution and root cause analysis * Use data and metrics to improve KPIs, identify ... Remote
Indianapolis, IN · Remote
$15.25 - $20.75/hr
Previous experience working in a remote/work from home setting is preferred * Prior experience ... Root cause analysis experience preferred * Familiarity with call-center phone systems preferred
Indianapolis, IN · Remote
$15.25 - $20.75/hr
Previous experience working in a remote/work from home setting is preferred * Prior experience ... Root cause analysis experience preferred * Familiarity with call-center phone systems preferred
Boston, IN · Remote
$140K - $185K/yr
... timely resolution and root cause analysis * Use data and metrics to improve KPIs, identify ... Remote
Boston, IN · Remote
$140K - $185K/yr
... timely resolution and root cause analysis * Use data and metrics to improve KPIs, identify ... Remote
Remote and Hybrid schedules available * Schedule: Mon-Fri between the hours of 0800 - 2000 ... Support root cause analysis by maintaining clear records and timelines * Support delivery of agreed ...
Remote and Hybrid schedules available * Schedule: Mon-Fri between the hours of 0800 - 2000 ... Support root cause analysis by maintaining clear records and timelines * Support delivery of agreed ...
Participates in incident triage/root-cause analysis and leads corrective/preventive actions for ... Range: $87,400 - $97,400 #LI-AH1 #LI-remote PCG does not sponsor newly hired foreign national ...
Participates in incident triage/root-cause analysis and leads corrective/preventive actions for ... Range: $87,400 - $97,400 #LI-AH1 #LI-remote PCG does not sponsor newly hired foreign national ...
Remote and Hybrid schedules available * Schedule: Mon-Fri between the hours of 0800 - 2000 ... Support root cause analysis by maintaining clear records and timelines * Support delivery of agreed ...
Remote and Hybrid schedules available * Schedule: Mon-Fri between the hours of 0800 - 2000 ... Support root cause analysis by maintaining clear records and timelines * Support delivery of agreed ...
Strong troubleshooting and root-cause analysis skills * Understanding of seasonal/performance ... Remote -Chicago, IL, Indianapolis, IN, Madison, WI Job Tags: If this resonates with you, we ...
Strong troubleshooting and root-cause analysis skills * Understanding of seasonal/performance ... Remote -Chicago, IL, Indianapolis, IN, Madison, WI Job Tags: If this resonates with you, we ...
This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across ... Act as the primary technical escalation point, performing deep-dive root cause analysis and ...
This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across ... Act as the primary technical escalation point, performing deep-dive root cause analysis and ...
Indianapolis, IN · Remote
$109.40K - $131.40K/yr
Assess complex data sets and conduct root cause analysis. * Experience using data to improve ... Travel: While this is a remote position, occasional travel to Humana's offices for training or ...
Indianapolis, IN · Remote
$109.40K - $131.40K/yr
Assess complex data sets and conduct root cause analysis. * Experience using data to improve ... Travel: While this is a remote position, occasional travel to Humana's offices for training or ...
Indianapolis, IN · On-site +1
$90.90K - $129.90K/yr
Drive root cause analysis for defects and implement defect prevention strategies. * Identify and ... Fully remote options from Contiguous US locations only * Video cameras must be used during all ...
Indianapolis, IN · On-site +1
$90.90K - $129.90K/yr
Drive root cause analysis for defects and implement defect prevention strategies. * Identify and ... Fully remote options from Contiguous US locations only * Video cameras must be used during all ...
Indianapolis, IN · Remote
$48.75 - $63.25/hr
Expertise in assessing complex data sets and performing root cause analysis. * You must be ... While this is a remote position, occasional travel to Humana's offices for training or meetings may ...
Indianapolis, IN · Remote
$48.75 - $63.25/hr
Expertise in assessing complex data sets and performing root cause analysis. * You must be ... While this is a remote position, occasional travel to Humana's offices for training or meetings may ...
West Lafayette, IN · On-site +1
$49.10K - $60.40K/yr
... of root cause analysis and critical thinking problem solving; Continually works to refine skills ... This deadline may be extended until the position is filled. #LI-JM1 #LI-Remote *This position could ...
West Lafayette, IN · On-site +1
$49.10K - $60.40K/yr
... of root cause analysis and critical thinking problem solving; Continually works to refine skills ... This deadline may be extended until the position is filled. #LI-JM1 #LI-Remote *This position could ...
Indianapolis, IN · On-site +1
Proven ability to clearly communicate technical findings, root cause analysis, and resolutions to diverse audiences What You'll Bring You bring strong analytical and problem‑solving skills, along ...
Indianapolis, IN · On-site +1
Proven ability to clearly communicate technical findings, root cause analysis, and resolutions to diverse audiences What You'll Bring You bring strong analytical and problem‑solving skills, along ...
Indianapolis, IN · On-site +1
You'll combine investigation, analytics, and risk management to uncover patterns, strengthen ... Conduct in-depth investigations, determine root cause, and document audit-ready findings with clear ...
Indianapolis, IN · On-site +1
You'll combine investigation, analytics, and risk management to uncover patterns, strengthen ... Conduct in-depth investigations, determine root cause, and document audit-ready findings with clear ...
Indianapolis, IN · On-site +1
$109.40K - $131.40K/yr
... remote work, Professional development, Access to life insurance benefits, short and long-Term ... Conduct thorough root cause analyses for moderately complex issues, identifying underlying problems ...
Indianapolis, IN · On-site +1
$109.40K - $131.40K/yr
... remote work, Professional development, Access to life insurance benefits, short and long-Term ... Conduct thorough root cause analyses for moderately complex issues, identifying underlying problems ...
Elkhart, IN · On-site +1
$17.25 - $23.25/hr
Work Experience with root cause analysis quality systems preferred * Knowledge of 600V + electrical systems or ability to read a wiring diagram * Ability to read technical drawings and prints
Elkhart, IN · On-site +1
$17.25 - $23.25/hr
Work Experience with root cause analysis quality systems preferred * Knowledge of 600V + electrical systems or ability to read a wiring diagram * Ability to read technical drawings and prints
| Aspect | Remote Root Cause Analysis | Remote Quality Analyst |
|---|---|---|
| Credentials | Analytical skills, problem-solving certifications, industry-specific knowledge | Quality assurance certifications, analytical skills, industry standards |
| Work Environment | Data analysis, investigation, cross-department collaboration | Testing, process evaluation, report documentation |
| Industry Usage | Manufacturing, IT, healthcare, engineering | Software, manufacturing, customer service, healthcare |
| Search & Comparison Intent | Understanding problem-solving roles, analytical positions | Quality assurance roles, process improvement |
Remote Root Cause Analysis focuses on identifying underlying issues in processes or systems through investigation and data analysis, often requiring technical and analytical skills. Remote Quality Analysts primarily evaluate products or services to ensure quality standards are met, emphasizing testing and process evaluation. While both roles involve analysis, Root Cause Analysis is more investigative, whereas Quality Analysts focus on quality assurance and compliance.

Circle (NYSE: CRCL) is one of the world's leading internet financial platform companies, building the foundation of a more open, global economy through digital assets, payment applications, and programmable blockchain infrastructure. Circle's platform includes the world's largest regulated stablecoin network anchored by USDC, Circle Payments Network for global money movement, and Arc, an enterprise-grade blockchain designed to become the Economic OS for the internet. Enterprises, financial institutions, and developers use Circle to power trusted, internet-scale financial innovation. Learn more at circle.com.
What you'll be part of:
Circle is committed to visibility and stability in everything we do. As we grow as an organization, we're expanding into some of the world's strongest jurisdictions. Speed and efficiency are motivators for our success and our employees live by our company values: High Integrity, Future Forward, Multistakeholder, Mindful, and Driven by Excellence. We have built a flexible work environment where new ideas are encouraged and everyone is a stakeholder.
What you'll be responsible for:
As a Staff IT Engineer on the IT Support team, you will act as a senior technical leader responsible for evolving Circle's enterprise IT systems, infrastructure, and service delivery standards. You will own and scale critical platforms including endpoint management, mobile device management, and ServiceNow ITSM, while driving automation and AI adoption to reduce manual effort and improve operational efficiency. This role sets technical direction, establishes best practices, and ensures high-quality IT services globally, including executive-level support, while proactively identifying opportunities to enhance reliability, security, and user experience across the organization.
What you'll work on:
Drive AI and automation initiatives using tools such as Workato, n8n, and AI coding assistants to scale IT operations
Manage Circle's global fleet of corporate devices using Iru (formerly Kandji), including patching and vulnerability remediation
Lead the design, build, and governance of the ServiceNow ITSM platform, including workflows and service catalog
Provide L3 escalation support for complex incidents, ensuring timely resolution and root cause analysis
Use data and metrics to improve KPIs, identify automation opportunities, and enhance operational efficiency
Partner with IT leadership to mature Incident, Problem, and Change Management processes within ServiceNow
Collaborate cross-functionally to evolve ITIL practices and elevate global IT service delivery standards
What you'll bring to Circle:
Core Requirements7+ years of experience supporting enterprise SaaS and IT systems in a global, remote environment
Deep expertise managing macOS fleets at scale with strong working knowledge of Windows environments
Hands-on experience with ServiceNow ITSM, including workflow development and platform administration
Strong experience with MDM solutions, including Iru (Kandji) and Workspace ONE for device management
Proven ability to lead complex technical initiatives and drive improvements across IT systems and processes
Experience operating in highly secure, regulated environments with strong attention to detail
Demonstrated ability to provide executive-level (white glove) IT support with professionalism and discretion
Preferred Requirements
Experience implementing automation using tools such as Workato, n8n, or similar platforms
Familiarity with AI tools or AI-assisted workflows to improve IT operations and reduce manual toil
Circle is on a mission to create an inclusive financial future, with transparency at our core. We consider a wide variety of elements when crafting our compensation ranges and total compensation packages.
Starting pay is determined by various factors, including but not limited to: relevant experience, skill set, qualifications, and other business and organizational needs. Please note that compensation ranges may differ for candidates in other locations.
Base Pay Range: $140,000-$185,000We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status, or any other protected status required by the laws in the locations where we hire. Additionally, Circle participates in the E-Verify Program in certain locations, as required by law.
Should you require accommodations or assistance in our interview process because of a disability, please reach out toaccommodations@circle.comfor support. We respect your privacy and will connect with you separately from our interview process to accommodate your needs.
#LI-Remote