Remote Quantum Fiber Customer Service Jobs (NOW HIRING)

Location: Remote: California

Location Status: Work will be primarily performed remotely from home office. Employee will be required to utilize personal phone and internet services to perform telecommuting with reimbursement according to applicable procedures. Occasional travel to and work from other Race offices or off-site locations may be required.

This position is open only to candidates who are currently residing and authorized to work in the United States. Due to team collaboration and business needs, applicants must be located in U.S. time zones that align with or are close to Pacific Time (Pacific or Mountain Time preferred).

100% Company-Paid Medical and Dental Benefits

Free Fiber Internet Service

Comp: $27 to $30 USD per hour

Who We Are:

We're more than a fiber internet provider, we're your neighbors, committed to connecting California communities since 1994. At Race, relationships matter as much as speed. We combine cutting-edge technology with a genuine, people-first approach that makes every interaction feel personal. Our team operates like family: collaborative, supportive, and dedicated to making a real difference. When you join Race, you're not just accepting a job, you're becoming part of a team that values integrity, celebrates wins together and believes that meaningful work happens when great people connect with great purpose.

Position Impact:

The Fiber Designer 1 plays a key role in the planning and design of fiber optic networks, ensuring the efficient and effective deployment of telecommunications infrastructure contributing to the planning and design of fiber optic networks. Your role involves collaborating with cross-functional teams to gather project requirements, utilizing computer-aided design (CAD) software for detailed layouts. Keeping abreast of industry standards, you will ensure compliance in fiber network design, providing essential support to construction and installation teams during project implementation.

Requirements

Qualifications and Experience:

• Eligibility for US Employment without sponsorship
• Minimum of 18 years of age
• Bachelor’s degree (B.A./B.S.) or equivalent education in a related field of study is preferred
• The ability to effectively communicate in English, including speaking, reading, writing, and comprehension, as necessary for effective job performance and workplace communication
• Proven experience in fiber optic network design in telecommunications required
• Proven experience in CAD software for design purposes required
• Strong knowledge of fiber optic technologies, components, and industry standards preferred
• Familiarity with local and national regulations governing fiber optic network design is bonus
• One to three years of relevant experience preferred
• Ability to work with KMZ and KML files
• Familiarity with Google Earth

Essential Duties and Responsibilities:

Collaboration and Project Initiation:

• Collaborates with cross-functional teams to gather project requirements and specifications

Design and Planning:

• Designs and plans fiber optic networks, considering factors such as capacity, scalability, and cost-effectiveness
• Utilizes computer-aided design using (CAD) and Vetro to create detailed fiber network layouts
• Exporting and importing data to CAD files, Vetro and Google Earth
• Utilizes ARC GIS for mapping

Documentation and Compliance:

• Develops comprehensive project documentation, including detailed design drawings, specifications, and material lists
• Stays current with industry standards and best practices to ensure compliance in fiber network design
• Maintains up-to-date documentation and maps in accordance with field modifications

Problem-Solving and Adaptation:

• Troubleshoots and resolves design-related issues, adapting plans as necessary to meet project goals

Implementation Support:

• Collaborates with construction and installation teams to provide technical support during the implementation phase

Project Management:

• Ensures adherence to project timelines and budgetary constraints

Benefits

Why Join Our Team:

• Join a tight-knit crew—no faceless corporation vibes here
• Growth potential: promotions and new challenges are part of our DNA
• Competitive base salary
• Comprehensive Benefits Package: 100% company-paid medical and dental insurance (starting the 1st of the month following your start date), PTO (vacation, sick), 11 paid holidays, paid birthdays, 401k matching (4%)
• Free fiber internet service for all employees living in our service area
• A culture built on integrity, mutual respect, and a shared purpose

Call to Action:

Let's chat. If you're ready to move forward, click "Apply" below, our team can't wait to meet you.