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Remote Quantum Fiber Customer Service Jobs in Utah

HMG Careers

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Customer Service and Sales

Fillmore, UT · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Customer Service and Sales

Corinne, UT · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

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Remote Quantum Fiber Customer Service information

What is a Remote Quantum Fiber Customer Service representative?

A Remote Quantum Fiber Customer Service representative is a professional who assists customers with inquiries, troubleshooting, and support related to Quantum Fiber internet services, all while working from a remote location. Their responsibilities typically include answering customer calls or chats, resolving billing or technical issues, and providing information about Quantum Fiber products and services. They use digital tools and communication platforms to ensure customers receive timely, helpful assistance without visiting a physical office.

What are the key skills and qualifications needed to thrive as a Remote Quantum Fiber Customer Service representative?

To thrive as a Remote Quantum Fiber Customer Service Representative, you need strong communication abilities, problem-solving skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and basic troubleshooting tools is typically required. Patience, active listening, and empathy are crucial soft skills for effectively handling customer inquiries and resolving issues remotely. These skills ensure efficient service delivery, high customer satisfaction, and effective resolution of technical or account-related problems.

What are some common challenges faced by Remote Quantum Fiber Customer Service representatives, and how can they be managed effectively?

Remote Quantum Fiber Customer Service representatives often face challenges such as troubleshooting technical issues without being physically present, managing high call volumes, and adapting to rapidly changing product updates. To manage these effectively, representatives rely on comprehensive training, robust knowledge bases, and clear communication tools to guide customers step-by-step. Staying proactive with ongoing learning and collaborating closely with technical support teams also helps ensure that customer inquiries are resolved efficiently and accurately, even from a remote setting.

What is the difference between Remote Quantum Fiber Customer Service vs Remote Quantum Fiber Technical Support?

AspectRemote Quantum Fiber Customer ServiceRemote Quantum Fiber Technical Support
Required CredentialsHigh school diploma or equivalent; customer service experienceTechnical certifications or knowledge of networking and fiber optics
Work EnvironmentCustomer service centers or remote from homeRemote technical troubleshooting environment
Employer & Industry UsageTelecommunications providers, customer support teamsTechnical support teams within telecom companies
Common Search & ComparisonFocuses on customer interactions and service inquiriesFocuses on resolving technical issues and network troubleshooting

Remote Quantum Fiber Customer Service primarily handles customer inquiries, billing, and service requests, while Remote Quantum Fiber Technical Support focuses on diagnosing and resolving technical network issues. Both roles are essential in the telecommunications industry but differ in their technical requirements and daily tasks.

How to get hired for remote quantum fiber customer service?

To get hired for a remote quantum fiber customer service role, candidates should have strong communication skills, technical knowledge of fiber internet services, and experience with customer support tools. A high school diploma or equivalent is typically required, and familiarity with remote work platforms can be beneficial. Applying through the company's careers page and demonstrating problem-solving abilities can improve chances of hiring.

What are the most commonly searched types of Quantum Fiber Customer Service jobs in Utah?

The most popular types of Quantum Fiber Customer Service jobs in Utah are:

What job categories do people searching Remote Quantum Fiber Customer Service jobs in Utah look for?

The top searched job categories for Remote Quantum Fiber Customer Service jobs in Utah are:

What cities in Utah are hiring for Remote Quantum Fiber Customer Service jobs?

Cities in Utah with the most Remote Quantum Fiber Customer Service job openings:

Remote Quantum Fiber Customer Service jobs near you
Infographic showing various Remote Quantum Fiber Customer Service job openings in Utah as of August 2026, with employment types broken down into 88% Full Time, and 12% Part Time. Highlights an 100% Remote job distribution.

Fiber Testing Technician - Traveling Field Work

Zero DB Communications LLC

Salt Lake City, UT

$17 - $32/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 12 days ago

Job description

Description

Zero dB Communications (ZdB) is a leading fiber optic full turnkey contractor headquartered in Spokane, Washington specializing in splicing/testing and placing fiber optic cables. Zero dB is looking for individuals to work under one of their divisions called NCT (North Central Telcom) in which they provide high quality telecommunications, engineering, furnishing and installing and fiber characterization services across the U.S.


NCT is looking for someone with experience working in telecommunications central offices, communications huts or data centers performing various functions such as the installation or removal of common systems to include transport or switching equipment and associated cabling. Other job duties of this position may include placing fiber optic jumper cables in fiber management systems, the scoping, cleaning, labeling and terminating of the installed jumpers as well as performing testing using an OTDR along with basic remediation based on the test results.


This is an itinerant position which means you would travel to the field, from home per assignment. The targeted area for deployment is in the central region of the US, however, is not limited to this area. 


What's in it for you?

  • Weekly pay!
  • Paid Time Off
  • Paid Holidays
  • Company Paid Life Insurance
  • Employee Assistance Program
  • Opportunity to gain valuable working skills

Voluntary Benefits offered:

  • 401(k) with Company Match
  • Medical (including an HSA)
  • Dental
  • Vision
  • Short-Term & Long-Term Disability

Pay: $17.00 - $32.00 per hour based on experience.

Requirements

  • At least 1 year of previous experience working within the communications centers. Previous testing fiber optic experience is preferred.
  • High School diploma or GED equivalent.
  • Valid driver's license with a driving record that meets company's minimum safety standard.
  • Top notch computer skills.
  • Must possess and supply minor personal tools.
  • Knowledge of optical fiber microscope inspection and cleaning procedures.
  • Knowledge of base level fiber characterization best practices for OTDR.
  • Knowledge of telecommunications network structure.
  • Must be able to read Span Basic documents indicating location and labeling of fiber to be tested.
  • Able to meet physical requirements: lift and/or move up to 50 lbs., squat, kneel, bend, crawl, walk, sit and stand for long periods of time.
  • Enjoy working outdoors in all types of weather.
  • Must be willing and able to transport personal and company-provided tools and equipment in a safe and secure manner.

Travel Demands:

  • Travel by air and/or rental vehicle for all projects.
  • Extensive travel required. Travel will be required up to 100% of the time with traveling back home on weekends most of the time.
  • Larger projects demand weekend travel. The test equipment will either by transported with you as checked baggage or shipped, depending on assignment.
  • Travel is company paid, generally by air with subsequent rental vehicles at project locations.

Schedule:

  • Required to work a minimum of 40 hours per week.
  • 8-hour shift, Monday - Friday.
  • Willing to work flexible hours, including some nights, weekends and holidays as needed in addition to regular travel.

If you are interested in joining a fast-paced and growing team, WE WANT TO HEAR FROM YOU!!!


Employment is contingent on successful completion of a pre-employment screen, to include a drug test and an acceptable driving record. This is a safety sensitive position

Apply