Remote Quality Improvement Coach Jobs (NOW HIRING)

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Ready to redefine how quality engineering shapes digital sales at Spectrum? As Director, eCommerce Quality Assurance, you will lead the evolution from traditional QA to an embedded quality engineering model, partnering with developers and product teams to make quality a shared responsibility. Your leadership will ensure every digital product delivers excellence, creating measurable impact across the organization.

How You'll Make an Impact

• Lead the shift to an embedded quality engineering model, aligning QEs directly with developers in product pods
• Build and maintain test infrastructure and frameworks supporting 15+ product teams, including CI pipeline integration
• Define scalable test strategies across units, integration, E2E and contract testing for consistent quality
• Elevate quality engineers to architects who guide exploration, performance and reliability testing while coaching developers
• Reduce escaped defects and redundant testing, accelerating feedback loops from days to minutes
• Champion shift-left practices with tests running in CI on every PR and immediate feedback during development
• Collaborate with engineering leadership to foster shared quality ownership and develop respected QE talent
• Implement AI-assisted testing strategies for optimized test suites and intelligent defect prediction

Working Conditions

• Work in an office environment with occasional travel, plus the option to work from home one day each week through Spectrum's Hybrid Work Policy

What You'll Bring to Spectrum

Required Qualifications

Education

• Bachelor's degree in computer science, Software Engineering or related technical discipline, or equivalent experience

Experience

• 8+ years in software quality engineering, test automation or software development
• 4+ years leading QA or QE teams in embedded quality engineering models
• 3+ years managing QE leads or senior quality engineers

Skills

• Proven experience transforming QA organizations into embedded shift-left practices
• Ability to operate at enterprise scale across multiple product teams and complex release pipelines
• Strong communication and influence skills to drive organizational change
• Expertise leading through influence within a matrix model
• Strategic vision with hands-on execution capability
• Deep knowledge in test automation frameworks such as Cypress, Playwright, Selenium, Jest, Karma and Jasmine
• Experience designing test strategies across unit, integration, E2E, contract and performance layers
• Skilled at building shared test infrastructure and integrating CI/CD pipelines
• Familiarity with Angular testing, Node.js backend testing and performance benchmarking
• Experience with observability and monitoring tools for quality metrics and defect analysis
• Proficiency in accessibility testing tools integrated into CI pipelines
• Knowledge of test environment management and feature flag testing strategies
• Strong interest in AI-assisted testing approaches
• Data-driven decision making, coaching and mentoring, cross-functional partnership and quality engineering leadership

Preferred Qualifications

Education

• MBA or advanced degree

Experience

• Experience in telecom, cable, broadband, wireless or mobile industries
• Leading QE organizations of 20+ engineers across multiple teams

Skills

• Experience migrating test suites, coaching developers, improving feedback speed
• Familiarity with Adobe Analytics, Tealium validation, accessibility standards and Agile delivery
• Master's degree in Computer Science or Engineering
• Experience leading quality engineering transformation in telecom or large-scale eCommerce platforms
• Proven record implementing automated testing strategies in cloud-native environments such as AWS or Azure
• Familiarity with test data management at enterprise scale, including synthetic data generation and GDPR compliance
• Experience managing distributed or remote quality engineering teams
• Experience in vendor management for outsourced QA partnerships
• Demonstrated ability to drive adoption of emerging technologies such as generative AI, machine learning for defect prediction or advanced observability tooling
• Experience in integrating AI-powered automated regression testing to accelerate delivery and maintain high quality standards
• Background in quality metrics definition and reporting for executive-level stakeholders
• Experience with DevSecOps integration and automated security testing practices
• Experience in continuous improvement methodologies such as Six Sigma or Lean applied to quality assurance

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MST717 2026-73838 2026
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
This job posting will remain open until 2026-05-31 09:00 PM (UTC) and will be extended if necessary.
The base pay for this position generally is between $124,000.00 and $220,000.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
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