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Remote Quality Call Monitoring Jobs (NOW HIRING)

NextDeavor Inc.

Call Center Manager

Omaha, NE · Remote

$100K - $130K/yr

Manage, coach, and develop remote supervisors and agents through virtual leadership and performance reviews * Monitor and drive key KPIs including service levels, call volume, AHT, QA scores, and ...

Netic

Call Center Manager - Remote

San Francisco, CA · Remote

$20 - $26/hr

Hiring a Call Center Manager (remote) to lead our booking/CSR team for home services brands ... Run the QA loop and handle escalations Requirements: * Deep home services experience -- HVAC, ...

Orkin LLC

Remote OCCC Sales Supervisor

Atlanta, GA · On-site +1

If you possess these qualities, you will fit right in line with our team! We are seeking a talented ... Conduct side by side coaching and call monitoring to ensure compliance with company selling ...

Orkin

Remote OCCC Sales Supervisor

Atlanta, GA · Remote

If you possess these qualities, you will fit right in line with our team! We are seeking a talented ... Conduct side by side coaching and call monitoring to ensure compliance with company selling ...

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How much do remote quality call monitoring jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for remote quality call monitoring in the United States is $22.83, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $25.72 per hour, depending on experience, location, and employer.
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Remote Quality Call Monitoring jobs near you
Infographic showing various Remote Quality Call Monitoring job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 13% Part Time, 4% Contract, and 1% Nights. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $47,496 per year, or $22.8 per hour.

Call Center Manager

NextDeavor Inc.

Omaha, NE • Remote

$100K - $130K/yr

Contractor

Re-posted 26 days ago

Job description

Call Center Manager
Full-time
Omaha, NE, US
Exclusive confidential search — details shared with qualified applicants.
 
Become a Key Player as a Call Center Manager

You will lead and scale a fully remote call center operation, driving operational performance and exceptional customer experience. You will manage supervisors and agents, collaborate with HR, IT, QA, and Training, and report insights to senior leadership. This is a Remote role supporting a distributed, multi–time-zone workforce.

Here’s How You’ll Make an Impact on the Team
  • Lead day-to-day operations of a fully remote call center (inbound, outbound, or blended)
  • Manage, coach, and develop remote supervisors and agents through virtual leadership and performance reviews
  • Monitor and drive key KPIs including service levels, call volume, AHT, QA scores, and customer satisfaction
  • Oversee scheduling, staffing, and productivity using workforce management tools
  • Implement virtual training, onboarding, and ongoing coaching programs
  • Analyze performance data to identify trends and drive continuous improvement
  • Ensure compliance with company policies and quality standards across all operations
  • Present performance insights and reports to senior leadership and collaborate cross-functionally to support scalable operations
Here’s What You’ll Need to Be Successful in This Role
  • Bachelor’s degree in Business, Management, or related field (or equivalent experience)
  • Proven experience managing a remote or distributed call center team
  • Strong understanding of call center KPIs, QA processes, and workforce management
  • Experience using CRM systems and cloud-based call center platforms (VoIP, WFM, collaboration tools)
  • Excellent communication and leadership skills with the ability to manage across time zones
Here’s What Else Might Help You Out
  • Experience managing global or multi-time-zone teams
  • Background in scaling or improving remote call center operations
  • Strong analytical mindset with experience driving performance improvement initiatives
Pay Range

$100,000 - $130,000

Ready to Make Your Mark?

This role may fill quickly. Submit your resume to be considered.

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