Remote Quality Call Monitoring Jobs in Colorado (NOW HIRING)

Job Family

Customer & Business Quality Assurance

Job Description Summary

Designs, delivers, and reinforces compliant training for licensed financial advisors while independently performing quality assurance reviews in a regulated financial services environment. Leverages quality insights, regulatory requirements, and performance data to improve advisor effectiveness and mitigate compliance risk.

Job Description

Responsibilities

• Design, update, and maintain onboarding, refresher, and remediation training programs for licensed financial advisors.

• Deliver live and virtual training sessions, workshops, and structured coaching engagements.

• Develop and maintain training materials, including facilitator guides, presentations, job aids, call examples, scenarios, role play exercises, and microlearning content.

• Translate quality findings, detect trends, and regulatory updates into practical, compliance-aligned learning solutions.

• Partner with Compliance, Legal, and business teams to ensure training content reflects current Financial Industry Regulatory Authority (FINRA) rules and firm policy.

• Independently conduct call monitoring and interaction reviews for licensed advisors using established quality standards.

• Analyze performance trends related to suitability, disclosures, tone, and client communication.

• Provide consultative coaching and feedback to improve advisor performance and reduce regulatory risk.

• Maintain documentation supporting supervisory oversight, internal audits, and regulatory examinations.

• Identify and escalate systemic quality or compliance risks with evidence-based recommendations.

Qualifications

• Bachelor's degree in business, finance, or related field

• Five years of experience in financial services training, quality assurance, or performance management

• Experience designing and delivering training and performing call quality reviews for licensed professionals

• Strong working knowledge of FINRA regulations, supervision requirements, advisor disclosures, and suitability standards

• Ability to translate quality and compliance findings into effective learning solutions

• Proficient in MS Word, Excel, PowerPoint, and Articulate Storyline or equivalent eLearning authoring tools

• Strong communication, facilitation, coaching, and presentation skills

Preferred Qualifications

• FINRA Series 6 with FINRA Series 65 or equivalent
• Experience in brokerage, wealth management, insurance, or investment advisory environments
• Experience supporting regulatory examinations or internal audits
• Familiarity with learning management systems, call monitoring platforms, and quality scoring tools
• Background in adult learning principles or instructional design

Working Conditions

• Hybrid Office Environment
• Occasional Travel <10%
• Occasional travel for training sessions or meetings

This job description is not a contract of employment nor for any specific job responsibilities. The Company may change, add to, remove, or revoke the terms of this job description at its discretion. Managers may assign other duties and responsibilities as needed. In the event an employee or applicant requests or requires an accommodation to perform job functions, the applicable HR Business Partner should be contacted to evaluate the accommodation request.

What We Offer

For eligible employees, we offer a comprehensive benefits package designed to support both the personal and financial well-being of our employees.

Compensation Benefits

• Competitive Pay

• Bonus for Eligible Employees

Benefits Package

• Pension Plan

• 401k Match

• Employee Stock Purchase Plan

• Tuition Reimbursement

• Disability Insurance

• Medical Insurance

• Dental Insurance

• Vision Insurance

• Employee Discounts

• Career Training & Development Opportunities

Health and Work/Life Balance Benefits

• Paid Time Off starting at 160 hours annually for employees in their first year of service.

• Ten (10) paid holidays per year (typically mirroring the New York Stock Exchange (NYSE) holidays).

• Be Well Company holistic wellness program, which includes Wellness Coaching and Reward Dollars

• Parental Leave - fifteen (15) days of paid parental leave per calendar year to eligible employees with at least one year of service at the time of birth, placement of an adopted child, or placement of a foster care child.

• Adoption Assistance

• Employee Assistance Program

• Back-Up Care Program

• PTO for Volunteer Hours

• Employee Matching Gifts Program

• Employee Resource Groups

• Inclusion and Diversity Programs

• Employee Recognition Program

• Referral Bonus Programs

Inclusion & Diversity

We believe our commitment to diversity and inclusion creates a work environment filled with exceptional individuals. We're thrilled to have been recognized for our efforts through the Human Rights Campaign Corporate Equality Index, Dave Thomas Adoption Friendly Advocate, and several Seramount lists, including the Inclusion Index, 100 Best Companies for Working Parents, Best Companies for Dads, and Top 75 Companies for Executive Women.

To foster a culture of inclusivity throughout our workforce, workplace, and marketplace, Transamerica offers a wide range of diversity and inclusion programs. This includes our company-sponsored, employee-driven Employee Resource Groups (ERGs), which are formed around a shared interest or a common characteristic of diversity. ERGs are open to all employees. They provide a supportive environment to help us better appreciate our similarities and differences and understand how they benefit us all.

Giving Back

We believe our responsibilities extend beyond our corporate walls. That's why we created the Aegon Transamerica Foundation in 1994. Through a mix of financial grants and the volunteer efforts of our employees, the foundation supports nonprofit organizations focused on the things that matter most to our people in the communities where we live and work.

Transamerica's Parent Company

Aegon acquired the Transamerica business in 1999. Since its start in 1844, Aegon has grown into an international company serving more than 23.9 million people across the globe.* It offers investment, protection, and retirement solutions, always with a clear purpose: Helping people live their best lives. As a leading global investor and employer, the company seeks to have a positive impact by addressing critical environmental and societal issues, with a focus on climate change and inclusion and diversity.

* As of December 31, 2023