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Remote Quality Call Monitoring Jobs in Colorado (NOW HIRING)

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Remote Quality Call Monitoring information

How to make 2000 a week working from home?

Remote Quality Call Monitoring roles typically pay hourly or per call, and earning $2,000 weekly requires consistent high performance, efficient call evaluations, and possibly working extra hours or multiple clients. Developing strong communication skills, familiarity with call quality standards, and using monitoring tools can help increase earnings, but reaching this income level may also depend on the company's pay structure and your experience. Most remote call monitoring jobs do not guarantee a fixed weekly income of $2,000 without significant workload or specialized contracts.

What is remote job?

A remote job is a position where employees work outside of a traditional office environment, often from home or another location of their choice. Roles like remote quality call monitoring typically involve using communication tools and monitoring software to evaluate customer interactions, with flexible schedules and the need for good communication skills.

What is the best remote control for Alzheimer's patients?

Remote Quality Call Monitoring professionals focus on evaluating communication systems and tools used in healthcare settings. For Alzheimer's patients, safety-focused remote controls with features like simplified interfaces, large buttons, and emergency call functions are recommended. These devices help caregivers monitor and assist patients remotely, supporting safety and independence.

What is the meaning of the word remote?

In the context of a remote quality call monitoring job, 'remote' refers to performing work outside of a traditional office setting, often from home or another location with internet access. It allows employees to monitor calls and evaluate quality without being physically present in a specific workplace environment.
What are popular job titles related to Remote Quality Call Monitoring jobs in Colorado? For Remote Quality Call Monitoring jobs in Colorado, the most frequently searched job titles are:
What job categories do people searching Remote Quality Call Monitoring jobs in Colorado look for? The top searched job categories for Remote Quality Call Monitoring jobs in Colorado are:
What cities in Colorado are hiring for Remote Quality Call Monitoring jobs? Cities in Colorado with the most Remote Quality Call Monitoring job openings:
Remote Quality Call Monitoring jobs near you
Crisis Counselor - Fully Remote in Boulder, CO

Crisis Counselor - Fully Remote in Boulder, CO

Protocall Services

Boulder, CO • On-site, Remote

$24.35 - $26.35/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 6 days ago

Job description

Education Requirement:
  • Bachelor's Degree from an accredited 4 year college or university.

Experience Requirement: Minimum of 1 year direct experience in behavioral health, counseling, or social services
Location Requirement: Fully Remote, Colorado residency required
Benefits
  • Comprehensive medical, dental, and life insurance
  • 401(k) program with company match
  • Company-matched student loan repayment program
  • Short- and long-term disability (STD/LTD)
  • Employee Assistance Program (EAP)
  • Accrued PTO (earn up to 4 weeks in your first year)
  • Opportunities for professional growth and advancement

Compensation & Incentives
In addition to base hourly pay, our crisis counselors are eligible for the following incentives:
  • + $1.00/hour - Employees who voluntarily commit to both Saturday and Sunday on their recurring schedule receive a $1.00 increase to their base pay post-training.
  • + $1.00/hour - for working a full 40-hour schedule in the workweek post-training
  • Shift Differentials: Hourly shift differentials ranging between two and six dollars may be applied on an hourly basis, depending on your shift and tenure with the organization. These details will be provided at the time of offer to help you prepare for schedule confirmation with the Scheduling Team.

Who We Are
Protocall Services is a nationally recognized leader in behavioral healthcare and crisis intervention, supporting organizations across the U.S. and Canada. For five consecutive years, we have been awarded "Top Workplace" honors for our strong culture, mission-driven work, and commitment to employee well-being.
We serve a wide range of nearly 700 different organizations nationwide, including Community Mental Health Centers, Certified Community Behavioral Health Clinics, Managed Behavioral Healthcare Organizations, University counseling centers, and Employee Assistance Programs following our brief immediate support model. As a remote-first organization headquartered in Portland, Oregon, our staff operate with excellence, compassion, and integrity while providing 24/7 telephonic support to individuals with various degrees of need.
About the Role
As a Crisis Counselor, you will be a telephonic first responder, delivering compassionate emotional support, risk assessment, crisis intervention, and stabilization services. You will engage with callers experiencing a broad range of emotional, behavioral, and situational challenges. This role requires emotional resilience, exceptional communication skills, and a strong ability to multitask while maintaining clarity and professionalism. While many calls involve acute needs, not all calls are crisis calls; some are administrative or supportive in nature. Regardless of the call type, you will ensure each caller receives professional, solution-focused care and a high-quality service experience.
Primary Responsibilities
  • Provide empathetic, ethical, and professional telephonic support to individuals experiencing distress or seeking guidance.
  • Build rapport, actively listen, and foster client engagement.
  • Assess emotional and behavioral health concerns, including levels of risk and urgent safety issues.
  • Provide resources, coping strategies, referrals, and safety planning.
  • Intervene appropriately in emergent situations.
  • Maintain accurate, timely, and clinically sound documentation.
  • Multitask effectively while navigating multiple software systems.
  • While working from home, to maintain HIPAA compliance and ensure focus, we ask our crisis counselors to have a distraction-free, private office space with a door that locks. Along with hard-wired broadband or fiber internet with speeds of at least 10 Mbps that is not susceptible to frequent outages; satellite and cellular-based services (including Starlink, Viasat, Verizon 5G Cellular, T-Mobile 5G Cellular, etc.) are not permitted.

What You Can Expect
  • Six-Week Paid Virtual Training Cohort: Monday-Friday, 8:00 AM to 4:30 PM PST
    A structured onboarding program including skills development, role-playing, mentored live call work, and crisis-care foundations. Successful completion is required for continued employment.
  • Remote Scheduling: Upon graduation from training, you will transition to your regular schedule, developed in collaboration with our Scheduling Department. Regular availability on weekends and holidays is required.

Work at Protocall is inherently stressful given the nature of our mission. It is the basic responsibility of each employee to manage their stress in a way that sustains our commitment to the highest level of client care, customer service, professional conduct, and a supportive work environment.
Protocall Services Inc. is an Equal Opportunity Employer. We believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all of the other fascinating characteristics that make us different

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