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Remote Quality Call Monitoring Jobs in Mississippi

Perry Health Inc

$40/hr

... call-based care and clinical nutrition management to patients in our Remote Patient Monitoring (RPM ... clinical quality and compliance. QUALIFICATIONS * Education: BS in Nutrition. * License: Valid ...

SYDIERA

Remote Customer Service Representative

Jackson, MS · On-site +1

$12 - $15/mo

Adhere to quality and performance metrics to ensure customer satisfaction. Work independently while ... Previous customer service experience (call center, retail, hospitality, etc.) is preferred but not ...

Liveops

Remote Customer Service Agent

Brandon, MS · Remote

$15 - $20/hr

... high-quality service to customers. As an Independent Contractor, you will * Be your own boss ... Ability to navigate multiple systems and accurately document call notes. * Comfortable working ...

Liveops

Remote Customer Service Agent

Gulfport, MS · Remote

$15.50 - $20.75/hr

... high-quality service to customers. As an Independent Contractor, you will * Be your own boss ... Ability to navigate multiple systems and accurately document call notes. * Comfortable working ...

Liveops

Remote Customer Service Agent

Biloxi, MS · Remote

$13.75 - $18.50/hr

... high-quality service to customers. As an Independent Contractor, you will * Be your own boss ... Ability to navigate multiple systems and accurately document call notes. * Comfortable working ...

Liveops

Remote Customer Service Agent

Meridian, MS · Remote

$15.25 - $20.25/hr

... high-quality service to customers. As an Independent Contractor, you will * Be your own boss ... Ability to navigate multiple systems and accurately document call notes. * Comfortable working ...

Liveops

Remote Customer Service Agent

Hattiesburg, MS · Remote

$15.25 - $20.50/hr

... high-quality service to customers. As an Independent Contractor, you will * Be your own boss ... Ability to navigate multiple systems and accurately document call notes. * Comfortable working ...

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Infographic showing various Remote Quality Call Monitoring job openings in Mississippi as of August 2026, with employment types broken down into 33% Full Time, 33% Part Time, and 34% Contract. Highlights an 100% Remote job distribution.

Remote Call Center Representative

Columbus, MS • Remote

MCI Military Recruitment
See more jobs at MCI Military Recruitmentexternal

$14/hr

Full-time

Re-posted 11 days ago

Job description

Overview

 

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. 

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We are seeking a dedicated and customer-focused Call Center Representative to join our team. In this role, you will be responsible for handling customer inquiries, providing accurate information, resolving issues efficiently, and ensuring a positive customer experience. If you have excellent communication skills, a problem-solving mindset, and the ability to thrive in a high-energy setting, we encourage you to apply.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.


Responsibilities

Key Responsibilities:

  • Listen to customers, understand their needs, and resolve customer issues
  • Utilize systems and technology to complete account management tasks
  • Recognize sales opportunity and apply sales skills to upgrade
  • Explain and position the products and processes with customers
  • Appropriately escalate customer dissatisfaction with managerial team
  • Ensure first call resolution through problems solving and effective call handling 

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

  • Must be 18 years of age or older
  • High school diploma or equivalent
  • Excellent organizational, written, and oral communication skills
  • The ability to type swiftly and accurately (20+ words a minute)
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
  • Basic understanding of Windows operating system
  • Highly reliable with the ability to maintain regular attendance and punctuality
  • The ability to evaluate, troubleshoot, and follow-up on customer issues
  • An aptitude for conflict resolution, problem solving and negotiation
  • Must be customer service oriented (empathetic, responsive, patient, and conscientious)
  • Ability to multi-task, stay focused and self-manage
  • Strong team orientation and customer focus
  • The ability to thrive in a fast-paced environment where change and ambiguity prevalent
  • Excellent interpersonal skills and the ability to build relationships with your team and customers