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Remote Production Support Engineer Jobs in Michigan

The actual offer will be based on the individual candidate. #LI-JM3 #LI-REMOTE Basic Requirements ... Systems Integration, Software Engineering, Product Development, System Test, System Support ...

Cloud Architect - Remote

Lansing, MI · On-site +1

$66 - $84/hr

Cloud Infrastructure Architect Location: 100% Remote Duration: 12 months + Job Duties and ... product specialists/sales, independent research organizations, on-site support engineers and fellow ...

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Remote Production Support Engineer information

What is a Remote Production Support Engineer?

A Remote Production Support Engineer is an IT professional responsible for monitoring, maintaining, and troubleshooting software applications and systems in a live production environment, all while working remotely. They address technical issues, ensure system reliability, and often interact with development, QA, and operations teams to resolve incidents quickly. Their goal is to minimize downtime, optimize performance, and provide timely support to end-users or clients. This role typically requires strong problem-solving skills, knowledge of system administration, and expertise in various monitoring and ticketing tools.

What are the key skills and qualifications needed to thrive as a Remote Production Support Engineer, and why are they important?

To thrive as a Remote Production Support Engineer, you need strong problem-solving abilities, solid knowledge of IT infrastructure, and experience with incident management, often backed by a degree in computer science or a related field. Familiarity with monitoring tools (such as Nagios or Splunk), ticketing systems (like Jira or ServiceNow), and scripting languages is typically required. Excellent communication, time management, and the ability to remain calm under pressure are standout soft skills in this role. These capabilities ensure rapid issue resolution, minimize downtime, and maintain seamless business operations in a remote environment.

What are some typical challenges faced by Remote Production Support Engineers and how can they be addressed?

Remote Production Support Engineers often encounter challenges such as troubleshooting issues without physical access to hardware, coordinating across multiple time zones, and communicating efficiently with on-site teams. To address these, it's important to develop strong remote diagnostic skills, leverage robust monitoring and collaboration tools, and establish clear communication protocols. Regular documentation and proactive problem-solving also help minimize downtime and ensure smooth operations, even when working remotely.
What are the most commonly searched types of Production Support Engineer jobs in Michigan? The most popular types of Production Support Engineer jobs in Michigan are:
What are popular job titles related to Remote Production Support Engineer jobs in Michigan? For Remote Production Support Engineer jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Remote Production Support Engineer jobs in Michigan look for? The top searched job categories for Remote Production Support Engineer jobs in Michigan are:
What cities in Michigan are hiring for Remote Production Support Engineer jobs? Cities in Michigan with the most Remote Production Support Engineer job openings:
Systems Engineer - US Remote

Systems Engineer - US Remote

Motorola

Three Rivers, MI • Remote

$90K - $100K/yr

Full-time

Medical, Dental, Retirement

Re-posted 2 days ago


Motorola Solutions rating

8.7

Company rating: 8.7 out of 10

Based on 40 frontline employees who took The Breakroom Quiz

11th of 142 rated electronics manufacturers


Job description

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that's critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.


Department OverviewThe North America Solutions Deployment and Integration Organization delivers solutions to the public safety market (911, Police, Fire, EMS). The team delivers products and solutions that make our customers the best they can be in Solving for Safer. The Data Conversion team migrates/converts historical customers' data into Motorola Solutions products.
Job Description

Motorola Solutions is looking for candidates with data-driven development experience, including a solid understanding of software development and deployment. In this role, candidates will build/maintain data migration and conversion tools, test scripts, and deployment timelines with the project team. Candidates need the ability to collaborate, prototype, design, and implement data conversion solutions. The successful candidate will be able to perform system integration of data migration solutions for our customers and also have the ability to work with customers to fulfill the business objectives and end-user expectations. This technical person will be a bridge between the customer's business needs and our technical ability to deliver data migration solutions. Soft-skills and customer interaction is required.

Preferred Qualifications:

  • Bachelor's degree in Engineering or Technology

  • Technical/software development experience.

  • Experience in software development; experience (C#, XML, Python and .NET technologies).

  • Hands-on experience with SQL database design (MS SQL (preferred), Oracle, MySQL or PostgreSQL)

  • Strong Experience in SQL Query Design and Implementation

  • Understanding of object-oriented coding and design, Participating in code reviews and feedback.

  • Able to troubleshoot and debug issues.

  • Support and triage issues with customer integration teams under minimum supervision.

  • Solid networking understanding.

  • Ability to create Project's overall quality strategy and modify as-needed basis.

  • Ability to evaluate software quality through load testing, stress testing and techniques like unit testing and exploratory testing.

  • Should be able to summarize findings in a clear manner through the use of reports and other written artifacts.

  • Validate/deliver data migration solution with the customer based on contract deliverables

  • Strong communication skills and the ability to communicate complex technical strategies with customers.

  • Experience with Agile software development, project management and business analysis practices is a plus

  • Onsite in the Chicagoland area


Travel is required for all project phases, from design through final acceptance.

This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. and our customers.

Target Base Salary Range: $90,000 - $100,000 USD
Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

#LI-JM3

#LI-REMOTE



    Basic Requirements

    Required Skills:

    • High School diploma, Bachelor's degree in Engineering, or Technology.

    • Must have 3+ years of experience in one of the areas: Systems Integration, Software Engineering, Product Development, System Test, System Support, Information Technology or similar technical or engineering disciplines.

    • Must be able to obtain a background clearance as required by our government customers.


    Travel Requirements25-50%
    Relocation ProvidedNone
    Position TypeExperienced
    Referral Payment PlanNo

    Our U.S.Benefitsinclude:

    • Incentive Bonus Plans

    • Medical, Dental, Visionbenefits

    • 401K with Company Match

    • 10 Paid Holidays

    • GenerousPaidTime Off Packages

    • Employee Stock Purchase Plan

    • PaidParental & Family Leave

    • and more!


    EEO Statement

    Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

    We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.

    We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete thisReasonable Accommodations Formso we can assist you.


    What Motorola Solutions employees say

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    About Motorola Solutions

    Sourced by ZipRecruiter

    At Motorola Solutions, we believe that everything starts with safety. It's the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class. As a global leader in public safety and enterprise security, we create and connect the technologies that help to keep people safe where they live, learn, work and play. Our integrated technology ecosystem unifies critical communications, video security and access control, and command center software, enabling collaboration in more powerful ways. At Motorola Solutions, we're ushering in a new era in public safety and security. Bring your passion, potential and talents to a career that matters.

    Industry

    Technology, communication and media

    Company size

    10,000+ Employees

    Headquarters location

    Chicago, IL, US

    Year founded

    1928