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Remote Production Support Engineer Jobs in Detroit, MI

GDI Infotech

Level 2 Service Desk Support

Ann Arbor, MI · Remote

$60K - $65K/yr

This is a remote position. IT Support Engineer II (Remote) - Managed Services (MSP) About the Role We are seeking a highly motivated and customer-focused IT Support Engineer II to join our growing ...

Epitec

Platform Engineering Engineer 3

Dearborn, MI · On-site +1

Location: Dearborn, MI (Hybrid - 1 day/week onsite; remote candidates considered) * Shift Time ... Strong troubleshooting, automation, and production support experience * Experience building APIs ...

New

KEYENCE

Field Application Engineer '27

Novi, MI · On-site +1

$53K - $80K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Install and program our products using hand tools or programming languages. * Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel extensively (60-100 ...

Huntington

Automation Engineer 3

Detroit, MI · On-site +1

$70K - $154K/yr

  • Medical

  • Life

  • Retirement

  • PTO

Provides effective production support, including accurate problem identification, root cause ... Remote roles will also have the opportunity to come together in our offices for moments that matter.

InvestNext

Product Support Specialist

Detroit, MI · Remote

$60K - $70K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Product Support Specialist - Remote US or Canada As the face of our brand and the first-line support for our customers, you will become an expert on our customers in the real estate industry and on ...

InvestNext

Product Support Specialist

Detroit, MI · On-site +1

$60K - $70K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Product Support Specialist - Remote US or Canada As the face of our brand and the first-line support for our customers, you will become an expert on our customers in the real estate industry and on ...

Huntington

RACF Mainframe Security Engineer

Detroit, MI · On-site +1

$70K - $140K/yr

  • Medical

  • Life

  • Retirement

  • PTO

Experience in production support and design of Cyber Security technologies * Operational experience ... Remote Our Approach to Office Workplace Type Certain positions outside our branch network may be ...

New

Huntington

RACF Mainframe Security Engineer

Detroit, MI · On-site +1

$70K - $140K/yr

  • Medical

  • Life

  • Retirement

  • PTO

Experience in production support and design of Cyber Security technologies * Operational experience ... Remote Our Approach to Office Workplace Type Certain positions outside our branch network may be ...

New

Kla

Full-Stack Software Engineer - Remote Services

Ann Arbor, MI · Remote

$105K - $180K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... stack Software Engineer to build remote service software products for our field engineers to ... Collaborate with marketing, product managers, IT infrastructure, security, and support.

New

Huntington

Network Engineer 3

Detroit, MI · On-site +1

$70K - $140K/yr

  • Medical

  • Life

  • Retirement

  • PTO

Provides effective production support including accurate problem identification, ticket ... Remote roles will also have the opportunity to come together in our offices for moments that matter.

Huntington

Network Engineer 3

Detroit, MI · On-site +1

$70K - $140K/yr

  • Medical

  • Life

  • Retirement

  • PTO

Provides effective production support including accurate problem identification, ticket ... Remote roles will also have the opportunity to come together in our offices for moments that matter.

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All JobsProduction Support Engineer JobsRemote Production Support Engineer JobsRemote Production Support Engineer Jobs in Detroit, MI

Remote Production Support Engineer information

See Detroit, MI salary details

$18

$47

$79

How much do remote production support engineer jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for remote production support engineer in Detroit, MI is $47.49, according to ZipRecruiter salary data. Most workers in this role earn between $40.00 and $52.12 per hour, depending on experience, location, and employer.

What is a remote production support engineer?

A Remote Production Support Engineer is an IT professional responsible for monitoring, maintaining, and troubleshooting software applications and systems in a live production environment, all while working remotely. They address technical issues, ensure system reliability, and often interact with development, QA, and operations teams to resolve incidents quickly. Their goal is to minimize downtime, optimize performance, and provide timely support to end-users or clients. This role typically requires strong problem-solving skills, knowledge of system administration, and expertise in various monitoring and ticketing tools.

What are the key skills and qualifications needed to thrive as a remote production support engineer?

To thrive as a Remote Production Support Engineer, you need strong problem-solving abilities, solid knowledge of IT infrastructure, and experience with incident management, often backed by a degree in computer science or a related field. Familiarity with monitoring tools (such as Nagios or Splunk), ticketing systems (like Jira or ServiceNow), and scripting languages is typically required. Excellent communication, time management, and the ability to remain calm under pressure are standout soft skills in this role. These capabilities ensure rapid issue resolution, minimize downtime, and maintain seamless business operations in a remote environment.

What are some typical challenges faced by remote production support engineers and how can they be addressed?

Remote Production Support Engineers often encounter challenges such as troubleshooting issues without physical access to hardware, coordinating across multiple time zones, and communicating efficiently with on-site teams. To address these, it's important to develop strong remote diagnostic skills, leverage robust monitoring and collaboration tools, and establish clear communication protocols. Regular documentation and proactive problem-solving also help minimize downtime and ensure smooth operations, even when working remotely.

What are popular job titles related to Remote Production Support Engineer jobs in Detroit, MI?

For Remote Production Support Engineer jobs in Detroit, MI, the most frequently searched job titles are:

What job categories do people searching Remote Production Support Engineer jobs in Detroit, MI look for?

The top searched job categories for Remote Production Support Engineer jobs in Detroit, MI are:

What cities near Detroit, MI are hiring for Remote Production Support Engineer jobs?

Cities near Detroit, MI with the most Remote Production Support Engineer job openings:

Remote Production Support Engineer jobs near you
Infographic showing various Remote Production Support Engineer job openings in Detroit, MI as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, 4% Contract, and 1% Nights. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $98,780 per year, or $47.5 per hour.

Level 2 Service Desk Support

GDI Infotech

Ann Arbor, MI • Remote

$60K - $65K/yr

Full-time

Posted 7 days ago

Job description

This is a remote position.

IT Support Engineer II (Remote) – Managed Services (MSP)

About the Role

We are seeking a highly motivated and customer-focused IT Support Engineer II to join our growing team in a fully remote capacity. This role is ideal for a technical professional who thrives in a fast-paced Managed Service Provider (MSP) environment, supporting a diverse client base across multiple industries.

As a Level 2 support engineer, you will act as a key escalation point, responsible for troubleshooting complex technical issues, delivering high-quality support, and ensuring client systems remain secure, stable, and optimized.

Key Responsibilities

  • Provide Level 2 technical support for desktops, servers, networks, and cloud environments
  • Troubleshoot and resolve escalated issues related to Windows OS, Active Directory, Office 365, and networking
  • Support and administer Microsoft 365, Azure, and other cloud-based solutions
  • Diagnose and resolve issues involving VPNs, firewalls, switches, and wireless networks
  • Manage user accounts, permissions, and security policies
  • Perform system maintenance, patching, and updates across client environments
  • Collaborate with Level 1 and Level 3 engineers to ensure timely resolution of incidents
  • Document issues, resolutions, and processes in the ticketing system
  • Participate in onboarding/offboarding of client employees and device provisioning
  • Assist with implementations, upgrades, and infrastructure projects as needed
  • Provide excellent customer service and communicate effectively with technical and non-technical stakeholders

Required Qualifications

  • 3–5+ years of experience in IT support, preferably within an MSP environment
  • Strong knowledge of Windows Server, Active Directory, and Microsoft 365
  • Experience with network troubleshooting (DNS, DHCP, TCP/IP, VPNs)
  • Familiarity with RMM and PSA tools (such as ConnectWise, Autotask, or similar)
  • Experience supporting remote users and distributed environments
  • Ability to manage multiple priorities in a fast-paced, ticket-driven environment
  • Strong documentation and communication skills

Preferred Qualifications

  • Experience with Azure, AWS, or other cloud platforms
  • Certifications such as CompTIA A+, Network+, Security+, or Microsoft certifications
  • Exposure to cybersecurity best practices and tools
  • Previous experience working in a client-facing consulting or MSP role

What We Offer

  • Fully remote work environment
  • Opportunity to work with a wide range of technologies and clients
  • Fast-paced, collaborative team culture
  • Career growth and advancement opportunities
  • Competitive compensation and benefits package