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Remote Product Support Manager Jobs in Rochester, NY

EnthuZiastic

Growth Hacker - Remote

Rochester, NY · Remote

Product Development: * Collaborate with product teams to improve user experience, optimize product ... Budget Management: * Manage and allocate budgets effectively across various growth channels ...

EnthuZiastic

Growth Hacker - Remote

Geneseo, NY · Remote

Product Development: * Collaborate with product teams to improve user experience, optimize product ... Budget Management: * Manage and allocate budgets effectively across various growth channels ...

L3HHCM20

Senior Manager, Image Science Engineer

Rochester, NY · On-site +1

$133K - $247K/yr

... remote sensing, and data exploitation solutions. Provides technical leadership, mentorship, and ... Lead and support Image Science personnel across multiple programs and technical efforts. * Provide ...

Iff

Technical Service Account Manager

Rochester, NY · On-site +1

This role is based in United State and is a remote position. You will be part of a collaborative ... Provide postsale technical troubleshooting during product testing and implementation * Support ...

Stabilus

Area Sales Manager

Rochester, NY · Remote

$90K - $100K/yr

Our products enhance automobiles, commercial vehicles, furniture, and machines to be safer and more ... This is a remote position which covers the Northeastern United States (Pennsylvania to Maryland and ...

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All JobsProduct Support JobsRemote Product Support Manager JobsRemote Product Support Manager Jobs in Rochester, NY

Remote Product Support Manager information

See Rochester, NY salary details

$39K

$90.8K

$161.8K

How much do remote product support manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for remote product support manager in Rochester, NY is $90,838.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,600.00 and $104,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a remote product support manager?

To thrive as a Remote Product Support Manager, you need a strong background in customer support, product knowledge, and leadership, often complemented by a relevant degree and management experience. Familiarity with CRM platforms like Salesforce or Zendesk, ticketing systems, and remote collaboration tools is commonly required. Outstanding communication, problem-solving abilities, and the capacity to motivate remote teams are essential soft skills for this role. These competencies ensure efficient resolution of customer issues, seamless team coordination, and high levels of customer satisfaction in a distributed work environment.

What does a remote product support manager do?

A Remote Product Support Manager oversees the support operations for a company's products, ensuring customer issues are resolved efficiently while working from a remote location. They manage support teams, coordinate with product development, and analyze customer feedback to improve service quality. Their responsibilities often include developing support strategies, training staff, and maintaining high customer satisfaction. This role requires strong leadership, communication, and problem-solving skills.

How does a remote product support manager typically collaborate with cross-functional teams while working remotely?

A Remote Product Support Manager frequently works with teams such as engineering, sales, and customer success to resolve product issues and improve client satisfaction. Collaboration often happens through video calls, project management tools, and shared documentation, requiring strong communication skills and proactive coordination. Regular virtual meetings and clear communication channels are essential to keep everyone aligned and ensure timely resolution of customer concerns. This role also involves synthesizing feedback from support cases to inform product improvements and updates.
What are popular job titles related to Remote Product Support Manager jobs in Rochester, NY? For Remote Product Support Manager jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Remote Product Support Manager jobs in Rochester, NY look for? The top searched job categories for Remote Product Support Manager jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Remote Product Support Manager jobs? Cities near Rochester, NY with the most Remote Product Support Manager job openings:
Remote Product Support Manager jobs near you
Infographic showing various Remote Product Support Manager job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $90,838 per year, or $43.7 per hour.

Growth Hacker - Remote

EnthuZiastic

Rochester, NY • Remote

Full-time

Re-posted 17 days ago

Job description

About Us

Our mission is to bring people together and connect them into a community to nurture each other. We aim to share a conducive environment, a joyous space to grow and excel; a world brimming with selfless love and enough kindness. We strive to enrich each of our lives with kaleidoscopic memories we make here - vibrant, lively, of all hues and colors.

Job Description

​

This is a remote position.

User Acquisition:

  • Develop and execute strategies to acquire new users, customers, or leads through various channels, such as SEO, social media, content marketing, email marketing, and paid advertising.

Conversion Rate Optimization:

  • Identify areas of the user journey with conversion bottlenecks and devise experiments to optimize conversion rates, including A/B testing and landing page optimization.

Product Development:

  • Collaborate with product teams to improve user experience, optimize product features, and iterate based on user feedback to drive growth.

Customer Retention:

  • Develop strategies to increase customer retention and reduce churn through engagement, loyalty programs, and targeted communication.

Data Analysis:

  • Collect and analyze data to gain insights into user behaviour, product usage, and marketing performance.

  • Use data-driven decisions to guide growth strategies and experiments.

Viral Marketing:

  • Create and implement strategies to encourage users to refer others to the product or service through viral marketing techniques.

Content Marketing:

  • Develop and distribute high-quality content that educates, informs, and engages the target audience, driving traffic and brand awareness.

Experimentation:

  • Plan and execute rapid, iterative experiments to test growth hypotheses and identify effective strategies.

  • Continuously refine and scale strategies based on experiment results.

Marketing Automation:

  • Implement marketing automation tools and workflows to streamline and personalize user communication and engagement.

Budget Management:

  • Manage and allocate budgets effectively across various growth channels, ensuring a positive return on investment.

Reporting and Analysis:

  • Provide regular reports on growth performance, including key metrics and insights to relevant stakeholders.
Requirements

Digital Marketing Expertise:

  • Proven experience in digital marketing, with a deep understanding of various marketing channels and tools.

Analytical Skills:

  • Strong analytical and data interpretation skills, including proficiency in data analysis tools and platforms.

Technical Proficiency:

  • Familiarity with marketing automation tools, A/B testing platforms, web analytics, and data visualization tools.

Creativity:

  • Ability to think creatively and develop unique strategies to achieve growth.

Communication Skills:

  • Effective communication skills for collaborating with cross-functional teams and presenting findings and strategies to stakeholders.

Entrepreneurial Mindset:

  • A proactive and entrepreneurial spirit with a willingness to take calculated risks and adapt to changes.

Adaptability:

  • Ability to stay updated with the latest trends in marketing and technology and adapt strategies accordingly.

Project Management:

  • Strong project management skills to handle multiple growth initiatives simultaneously.

Experience with Startups:

  • Experience working in a startup environment or high-growth company is often preferred.

Continuous Learning:

  • A commitment to ongoing learning and professional development in growth hacking.
Benefits

  • Opportunity to be a part of a dynamic growth focused tech startup.

  • Great learning opportunities to develop new skills and understanding of cutting edge software tools and processes.

  • Opportunity to work closely with serial tech entrepreneurs from Silicon Valley.

  • Fun-loving environment and caring team mates and inclusive culture of the company.

Apply