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Remote Product Support Manager Jobs in Rochester, NY

Nexera

Entry Level Remote Insurance Sales

Rochester, NY · Remote

$1.5K - $3.2K/wk

Following up consistently and managing your own daily activity * Attending weekly virtual training ... What we provide * Full licensing support -- we walk you through getting your Life and Health ...

Solid Rock Recruiting LLC

Tax Manager

Rochester, NY · On-site +1

$125K - $200K/yr

Tax Manager - Public Accounting | Hybrid or Remote Overview: A top-tier public accounting firm is ... The firm supports hybrid work schedules and fully remote arrangements for the right candidate. Key ...

HHUNY, Inc.

Help Desk Support Specialist

Rochester, NY · Remote

$25 - $28.85/hr

Manage credentials for the systems necessary for internal and external users. Identify trends and ... This position is fully remote, however, on limited occasion there may be a requirement to meet in ...

W3Global Inc.

Chief Pilot Part 135 (Remote)

Lima, NY · On-site +1

$160K - $180K/yr

We are seeking an experienced and safety-driven Chief Pilot to lead and support a growing flight ... Safety Management System (SMS). * Promote a culture of professionalism, accountability, and ...

Talkiatry

Psychiatrist (Remote)

Rochester, NY · Remote

$325K - $375K/yr

Full operational support, including scheduling, billing, intake coordination, and licensing ... Monthly productivity incentive (guaranteed during initial 6-month onboarding period) Our history ...

Livingston Associates

BIM/VDC Manager

Rochester, NY · On-site +1

$80K - $100K/yr

We help firms stay ahead of evolving technology while improving productivity and collaboration ... Support troubleshooting of models, files, and interoperability issues * Assist with project setup ...

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Showing results 21-40

All JobsProduct Support JobsRemote Product Support Manager JobsRemote Product Support Manager Jobs in Rochester, NY

Remote Product Support Manager information

See Rochester, NY salary details

$39K

$90.8K

$161.8K

How much do remote product support manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for remote product support manager in Rochester, NY is $90,838.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,600.00 and $104,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a remote product support manager?

To thrive as a Remote Product Support Manager, you need a strong background in customer support, product knowledge, and leadership, often complemented by a relevant degree and management experience. Familiarity with CRM platforms like Salesforce or Zendesk, ticketing systems, and remote collaboration tools is commonly required. Outstanding communication, problem-solving abilities, and the capacity to motivate remote teams are essential soft skills for this role. These competencies ensure efficient resolution of customer issues, seamless team coordination, and high levels of customer satisfaction in a distributed work environment.

What does a remote product support manager do?

A Remote Product Support Manager oversees the support operations for a company's products, ensuring customer issues are resolved efficiently while working from a remote location. They manage support teams, coordinate with product development, and analyze customer feedback to improve service quality. Their responsibilities often include developing support strategies, training staff, and maintaining high customer satisfaction. This role requires strong leadership, communication, and problem-solving skills.

How does a remote product support manager typically collaborate with cross-functional teams while working remotely?

A Remote Product Support Manager frequently works with teams such as engineering, sales, and customer success to resolve product issues and improve client satisfaction. Collaboration often happens through video calls, project management tools, and shared documentation, requiring strong communication skills and proactive coordination. Regular virtual meetings and clear communication channels are essential to keep everyone aligned and ensure timely resolution of customer concerns. This role also involves synthesizing feedback from support cases to inform product improvements and updates.
What are popular job titles related to Remote Product Support Manager jobs in Rochester, NY? For Remote Product Support Manager jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Remote Product Support Manager jobs in Rochester, NY look for? The top searched job categories for Remote Product Support Manager jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Remote Product Support Manager jobs? Cities near Rochester, NY with the most Remote Product Support Manager job openings:
Remote Product Support Manager jobs near you
Infographic showing various Remote Product Support Manager job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $90,838 per year, or $43.7 per hour.

VP of Product, B2B SaaS

Pharos Systems International Inc

Rochester, NY • Remote

Full-time

Re-posted 16 days ago

Job description

Do you get more satisfaction from building something yourself than from directing others to build it? And when you spot something that needs fixing, does leaving it alone actually bother you?

About Pharos
Pharos Systems International is the leader in PrintOps, the integrated, cloud-native approach to managing enterprise printing. Our software helps large organizations reduce costs, strengthen security, and support a hybrid workforce. We serve thousands of customers including many Fortune 500 companies, and we have been doing this since 1992.
We are a PE-backed B2B SaaS company in the middle of a meaningful transition, from a legacy on-prem install base to a cloud-native platform. The team is lean, the product is real, and the whitespace ahead of it is significant.

What This Role Is
We are looking for a VP of Product to own Pharos Cloud. That means owning its direction, not just managing its delivery. This person reports directly to the CEO and is expected to bring the ideas, not wait for them. This is not a team-building role. We are looking for a senior individual contributor with executive judgment: someone who wants to do the work, uses AI to extend their output, and produces at a level that would require a larger team any other way. You will not have a team of PMs reporting to you. You will have the access, the authority, and the tools to move fast.
The right person will recognize themselves in these characteristics:
  • You have originated product bets, not responded to them. You saw something, defined it, and drove it, without being asked.
  • You go deep with engineering. You do your homework before technical conversations, ask good questions when you do not know something, and push back when something is not right.
  • You talk to customers directly, regularly, and it changes what you build.
  • You lead with the point. Short, specific, outcome first. You do not make people synthesize a conclusion out of a status update.
  • You are genuinely, specifically using AI in your work today, not as an experiment, but as part of how you produce.
  • You are not a good fit for roles that are primarily about building and managing PM teams. This is a doing role, not a directing role.

What You Will Own
  • Pharos Cloud product strategy, roadmap, and direction, originating plans and recommendations, not waiting for them
  • The company's most important new revenue bets, including our DLP and data egress initiative
  • Ongoing, direct relationships with key enterprise customers, in real conversations that change what gets built
  • The full product development cycle from discovery through launch through iteration
  • Product authority across Engineering, Sales, Customer Success, and Marketing, they come to you
  • The documentation function

What a Strong Background Looks Like
We are not looking for a checklist. We are describing a type of person, and the background that tends to produce that person.
  • 6+ years in B2B SaaS product management with meaningful senior experience
  • Has owned a product through a complete lifecycle, discovery, definition, build, launch, and iteration
  • Has connected product decisions to revenue outcomes: ARR, retention, expansion, or pricing
  • Has worked at a company under 300 people and thrived in a lean, fast-moving environment
  • Evidence of technical depth: has worked directly with engineering on real architecture decisions

What We Offer
  • $175,000 - $180,000 base salary plus $20,000 bonus potential
  • Fully remote (US only)
  • Direct line to the CEO and full product authority from day one
  • A product in market, growing, with significant expansion opportunity ahead
  • A lean team with no bureaucracy and a leadership team that takes product seriously
  • Recognized as a Great Benefits employer by Mployer
  • Named a Top Place to Work by USA Today

Equal Opportunity Employer: Pharos is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace and do not discriminate on the basis of race, color, religion, sex, gender identity or expression, sexual orientation, national origin, ancestry, genetics, disability, age, veteran status, or any other protected characteristic under applicable federal, state, or local laws.www.pharos.com

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