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Product Support Manager Jobs in Rochester, NY (NOW HIRING)

Monroe Tractor

Product Support Representative

Batavia, NY · On-site

$38K - $42K/yr

The Product Support Representative (PSR) is an experienced OUTSIDE PARTS SALES representative in ... A strong sense of urgency, managing time well. * Proficient computer technology skills to utilize ...

Milton CAT

Inspection Specialist

Batavia, NY · On-site

$60K - $65K/yr

Work with Product Support Management Team to identify new opportunities in the Undercarriage and GET markets. * Collaborate daily with the Product Sales Teams to develop and sell key customers ...

Milton CAT

Inspection Specialist

Batavia, NY · On-site

$60K - $65K/yr

Work with Product Support Management Team to identify new opportunities in the Undercarriage and GET markets. * Collaborate daily with the Product Sales Teams to develop and sell key customers ...

Milton CAT

Inspection Specialist

Batavia, NY

$60K - $65K/yr

Work with Product Support Management Team to identify new opportunities in the Undercarriage and GET markets. * Collaborate daily with the Product Sales Teams to develop and sell key customers ...

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All JobsProduct Support JobsProduct Support Manager JobsProduct Support Manager Jobs in Rochester, NY

Product Support Manager information

See Rochester, NY salary details

$38.2K

$89.1K

$158.7K

How much do product support manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for product support manager in Rochester, NY is $89,098.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,300.00 and $102,100.00 per year, depending on experience, location, and employer.

How does a product support manager typically collaborate with other departments to resolve customer issues?

Product Support Managers often serve as a bridge between the customer support team, engineering, and product management. When complex customer issues arise, they coordinate with technical teams to investigate root causes and develop solutions, while keeping customers informed throughout the process. They also relay recurring feedback to product managers to influence future improvements. This cross-functional collaboration is essential for ensuring customer satisfaction and driving product enhancements.

Is product support a stressful job?

Product Support Managers often handle customer issues, technical troubleshooting, and coordinate with teams, which can be demanding and require strong problem-solving skills. The role may involve managing high-pressure situations, especially during product outages or urgent requests, but effective communication and organization can help mitigate stress levels.

What is a product support manager?

A Product Support Manager is a professional responsible for overseeing the support and maintenance of a company's products after they have been sold to customers. They manage support teams, handle customer inquiries or issues, and implement strategies to improve customer satisfaction and product performance. Their role often includes coordinating with other departments such as product development, sales, and engineering to ensure that customer feedback is addressed and that products continue to meet user needs. Product Support Managers play a crucial role in ensuring a positive customer experience and fostering long-term client relationships.

What is the difference between Product Support Manager vs Customer Service Manager?

AspectProduct Support ManagerCustomer Service Manager
Required CredentialsBachelor's degree in Business, Engineering, or related field; technical knowledge often preferredBachelor's degree in Business, Communications, or related field
Work EnvironmentTechnical support teams, product-focused departmentsCustomer service centers, call centers, client-facing teams
Employer & Industry UsageTech companies, software firms, hardware manufacturersRetail, telecom, service industries
Common Search & Comparison IntentUnderstanding technical support roles, product-related problem solvingCustomer interaction, service quality management

The Product Support Manager focuses on technical support and resolving product-related issues, often requiring technical expertise. In contrast, the Customer Service Manager oversees overall customer satisfaction and service quality. Both roles are essential in customer-facing environments but differ in their focus and skill requirements.

What is a typical product support manager salary?

A product support manager's salary typically ranges from $70,000 to $120,000 annually, depending on experience, industry, and location. Senior roles or those in high-demand sectors may offer higher compensation, and the position often requires strong communication and technical skills.

What are the key skills and qualifications needed to thrive as a product support manager, and why are they important?

To thrive as a Product Support Manager, you need a solid understanding of product functionality, troubleshooting processes, and customer support operations, often supported by a degree in business, IT, or a related field. Familiarity with CRM systems, ticketing platforms, and analytics tools, as well as certifications in ITIL or customer service, are typically important. Excellent communication, leadership, and problem-solving skills help build effective teams and foster positive customer relationships. These skills ensure timely resolution of issues, enhance customer satisfaction, and drive continuous improvement in support processes.
What are popular job titles related to Product Support Manager jobs in Rochester, NY? For Product Support Manager jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Product Support Manager jobs in Rochester, NY look for? The top searched job categories for Product Support Manager jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Product Support Manager jobs? Cities near Rochester, NY with the most Product Support Manager job openings:
Product Support Manager jobs near you
Infographic showing various Product Support Manager job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 21% Part Time, and 6% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $89,098 per year, or $42.8 per hour.

Product Support Representative

Monroe Tractor & Implement Co.

Batavia, NY • On-site

$38K - $42K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 28 days ago

Job description

Product Support Representative

Batavia, New York, United States

Apply now

Monroe Tractor is a well-known and respected construction equipment and agricultural equipment dealer with over 70 years of experience servicing the northeastern US. With 18 locations throughout New York, Pennsylvania, Vermont, Connecticut, and Massachusetts, we pride ourselves on providing best-in-class sales and support to over 15,000 hardworking customers. Since our founding in 1951, the industries we serve have been transformed by the technologies, equipment, and capabilities undreamed of decades ago. But the people we serve haven’t changed, and neither have we. We’re still a family-owned business!

The Product Support Representative (PSR) is an experienced OUTSIDE PARTS SALES representative in the heavy equipment industry. You will be required to establish long-lasting customer relationships, all while offering the customer parts and service support in order to make Monroe Tractor their one-stop shop for all their equipment needs.

Qualifications

  • Prior experience in the heavy equipment construction and/or agriculture industry.

  • Previous sales experience is required.

  • Strong independent work ethic.

  • Able to work within a team environment to achieve individual as well as branch goals.

  • Excellent customer service skills to develop and maintain good working relationships with all customers and co-workers.

  • Clear and concise communications.

  • A strong sense of urgency, managing time well.

  • Proficient computer technology skills to utilize company-authorized software, internet, email, etc.

Responsibilities

  • Assist customers by asking questions and listening carefully to their responses.

  • Explain product performance, application, and benefits to customers.

  • Resolve customer product issues.

  • Address any customer complaints or concerns and come up with acceptable solutions.

  • Successfully increase profit and productivity in parts and service market shares.

Benefits

  • Medical, Dental & Vision Insurance

  • Health Savings Account (Employer + Employee Contributions)

  • Accident & Disease Insurance

  • 401K Plan + Match

  • Competitive Paid time off Policy

  • Short/Long Term Disability

  • Annual Reviews

  • Bonus Incentive Plans

Monroe Tractor is proud to be an Equal Opportunity Employer and values diversity in the workplace. We encourage candidates from all backgrounds to apply and join a team where your work makes a difference every day.

This is our target base range for this position. However, we are always looking for top talent. We scale pay based on the specific skills and background you bring. If your proven track record commands a higher package, we still want to hear from you.

Pay Transparency

$38,000 - $42,000 USD

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