Product Support Manager Jobs in Rochester, NY (NOW HIRING)

Who We Are

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips - the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world - like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.

What We Offer

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You'll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible-while learning every day in a supportive leading global company. Visit our Careers website to learn more.

At Applied Materials, we care about the health and wellbeing of our employees. We're committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.

General Profile:Requires specialized depth and/or breadth of expertise. Interprets internal or external business issues and recommends best practices. Solves complex problems; takes a broad perspective to identify innovative solutions. Works independently, with guidance in only the most complex situations. May lead functional teams or projects.

Key Responsibilities

Participates in new product introductions and early learning shipments, resolution of critical long-term customer issues with upper management, and identifying special projects for successful implementation and completion. Responsible for product Hardware performance at a specific customer. Provides third level escalation for Hardware & Software (stability) issues. Drives Failure Analysis to identify long term technical issues, the plans for resolution, and develops the design to correct the issue. Provides Alpha Site support of Engineering specifically related to installation, operation, calibration, service and /or testing of a new hardware, process or software design in house or on an engineering tool. Provides Beta Site Support; specifically related to installation, operation, calibration, service and/or testing of new hardware, software or processes on a customer tool. Initiates and provides review of ECO's to ensure data supports fix and follow up with communication to the field. Also, in cases of customer escalations or hardware and software availability requests, engages in technical dialogue with the customer. Generates and presents system performance data as required. This includes performance metrics such as MTBF, MTBI and Availability. Reporting will also include process data and I/W spending analysis. Supports GPS in the generation of documentation such as CENs and BKMs. Creates and reviews documentation covering technical improvements, system upgrades, and support plans. Presents at customer level. Ensures field implementation. Organizes and manages on-site training for early learning shipments and new product introductions. Training audience to include both internal and external engineers. Enhances local team product technical knowledge by frequent knowledge transfer from BU to the account. Sustaining Engineering Responsibilities: Provide lifecycle ownership for released products by implementing hardware changes required to resolve design issues or manage component obsolescence, and by diagnosing, fixing, and validating firmware bugs to ensure continued product stability, quality, and manufacturability.

Functional Knowledge

• Demonstrates depth and/or breadth of expertise related to RF systems (HW and FW)
• Ability to troubleshoot to component level
• Perform data analysis using MATLAB, Python, or similar utilities
• Experience in firmware/software test development using Robot Framework or Pytest
• Knowledge of C / C+ development of embedded firmware design (with RTOS)
• Skilled in Python script development
• Knowledge of Industrial communication standards such as EtherCAT would be a plus

Business Expertise

• Interprets internal/external business challenges and recommends best practices to improve products, processes or services
• Ability to deliver presentations to internal and external customers

Leadership

• May lead functional teams or projects with moderate resource requirements, risk, and/or complexity
• Ambitious, motivated individual who initiates projects and works efficiently without needing supervision

Problem Solving

• Leads others to solve complex problems; use sophisticated analytical thought to exercise judgment and identify innovative solutions

Impact

• Impacts the achievement of customer, operational, project or service objectives; work is guided by functional policies

Interpersonal Skills

• Communicates difficult concepts and negotiates with others to adopt a different point of view

Education:Bachelor's Degree in Electrical Engineering, Computer Engineering, Computer Science, or higher education

Experience:7 - 10 Years

Travel: Up to 25% - Domestic an

Additional Information

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The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.

For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

In addition, Applied endeavors to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at Accommodations_Program@amat.com, or by calling our HR Direct Help Line at 877-612-7547, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.