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Remote Pos Technical Support Jobs in Michigan (NOW HIRING)

Clean Harbors

Water Project Manager

Ithaca, MI · On-site +1

$50K - $159K/yr

This is not a remote role. Location: MI preferred. All other locations will be considered on a case ... Provides technical support to Clean Harbors field service offices; * Performs other duties and ...

Artech Information System LLC

Deskside Support

Southfield, MI · Remote

$18.50 - $23.50/hr

Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability ... Remote take-over skills a plus. Must have good verbal and written skills, as well as ability to ...

ZEISS

Service Specialist & 2nd Level Support

Wixom, MI · On-site +1

$73K - $91K/yr

The Service Specialist & 2nd Level Support provides structured technical expert support to SSCs and ... Experience in remote diagnostics, root cause analysis and escalation management * Confident in ...

Torc Robotics

Senior Technical Recruiter

Ann Arbor, MI · On-site +1

Supporting networking and outreach of online and offline with potential candidates to promote our ... For the ideal candidate, we are open to Remote based in the US. Working in a hybrid capacity in ...

New

Torc Robotics

Senior Technical Recruiter

Ann Arbor, MI · On-site +1

$123K - $148K/yr

Supporting networking and outreach of online and offline with potential candidates to promote our ... For the ideal candidate, we are open to Remote based in the US. Working in a hybrid capacity in ...

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Remote Pos Technical Support information

What is a remote POS technical support specialist?

Remote POS (Point of Sale) Technical Support specialists are professionals who assist businesses and individuals with troubleshooting, maintaining, and optimizing POS systems from a remote location. They handle issues such as software glitches, hardware malfunctions, network connectivity problems, and user errors. These specialists communicate with clients via phone, email, or chat to diagnose problems, provide step-by-step solutions, and sometimes remotely access systems to resolve complex issues. Their goal is to ensure that POS systems operate efficiently, minimizing downtime and disruptions for businesses.

What are the key skills and qualifications needed to thrive as a remote POS technical support specialist?

To thrive as a Remote POS Technical Support Specialist, you need strong troubleshooting abilities, knowledge of point-of-sale systems, and experience in customer service, often supported by relevant IT certifications or technical training. Familiarity with remote support tools, ticketing systems, and POS software such as Square, Toast, or Lightspeed is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist clients and resolve issues remotely. These competencies are crucial for minimizing downtime, ensuring customer satisfaction, and maintaining smooth business operations for clients.

What are the most common challenges faced by remote POS technical support professionals, and how can they effectively address them?

Remote POS Technical Support professionals often encounter challenges such as troubleshooting complex hardware or software issues without physical access to the equipment, communicating effectively with non-technical users, and managing multiple support requests simultaneously. To address these challenges, it’s important to develop strong diagnostic skills, use remote access tools efficiently, and maintain clear, patient communication with clients. Staying organized and collaborating with team members or on-site technicians can also help resolve issues more efficiently and ensure high customer satisfaction.

What is the difference between Remote Pos Technical Support vs Remote IT Help Desk Support?

AspectRemote Pos Technical SupportRemote IT Help Desk Support
Required CredentialsCompTIA A+, Network+, relevant certificationsCompTIA A+, Microsoft Certified, relevant certifications
Work EnvironmentCustomer-facing, troubleshooting hardware/software issuesHelp desk, remote troubleshooting, user support
Employer & Industry UsageRetail, POS system providers, hospitalityIT service providers, corporate support centers
Search & Comparison IntentUnderstanding POS-specific support rolesGeneral IT support roles

Remote Pos Technical Support focuses on troubleshooting and maintaining point-of-sale systems, often requiring specific POS certifications. Remote IT Help Desk Support covers broader IT issues, assisting users with various hardware and software problems. Both roles involve remote work and customer interaction but differ in technical scope and industry focus.

What are the most commonly searched types of Pos Technical Support jobs in Michigan?

The most popular types of Pos Technical Support jobs in Michigan are:

What are popular job titles related to Remote Pos Technical Support jobs in Michigan?

For Remote Pos Technical Support jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Remote Pos Technical Support jobs in Michigan look for?

The top searched job categories for Remote Pos Technical Support jobs in Michigan are:

What cities in Michigan are hiring for Remote Pos Technical Support jobs?

Cities in Michigan with the most Remote Pos Technical Support job openings:

Remote Pos Technical Support jobs near you

Remote Post -Sales Security Systems Engineer - Access Control & CCTV

Kastle Systems

Plymouth, MI • On-site, Remote

Full-time

Re-posted 27 days ago

Kastle Systems rating

9.1

Company rating: 9.1 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

3rd of 118 rated security

Job description

Overview
Together, We Enhance Innovation and Growth
i2G specializes in advanced physical electronic security and life safety solutions. I2G has proven experience in surveillance, access control, and intrusion detection systems, biometrics, fence sensors, radars, ground sensors, anti-drone technologies, and more. We excel in design, project management, commissioning, and enterprise technology integrations.
i2G's mission is to provide the products and services that meet our customers' needs to give them a vital advantage in today's market, helping to protect what matters most.
This position will provide engineering design and support for security solutions for new and existing clients while working alongside internal teams, external teams, clients, and subcontractors to ensure project success.
Responsibilities
The remote Post-Sales Security Systems Engineer is the technical architect of project execution. Following the sales phase, you will own the "Technical Truth" of a project-transforming preliminary designs into precise, executable installation packages. You will serve as the bridge between sales, the CAD department, and field technicians, ensuring that every integration is seamless and every "As-Built" is accurate.
Core Responsibilities
Technical Execution & Design
  • System Implementation: Design and develop engineering solutions for complex system installations, upgrades, and enterprise-level conversions.
  • Mastery of Infrastructure: Maintain a deep understanding of standard Electronic Security technology (ACS, IDS, FDS, CCTV) and the underlying IT architecture (databases, server hardware, and networking).
  • BOM Scrubs: Perform rigorous "scrubs" of Bills of Materials to ensure all equipment is technically compatible and accurate prior to procurement.

Documentation & Drafting
  • Installation Packages: Create and manage critical installation documentation, including Wiring Diagrams, Programming Sheets, and Device Schedules.
  • CAD Collaboration: Self-create or collaborate with the CAD Department to produce high-fidelity floor plans, riser drawings, and detail drawings.
  • Project Close-out: Ensure project integrity by creating comprehensive As-Built documentation and O&M (Operations & Maintenance) manuals for client hand-off.

Project Support & Compliance
  • RFI Management: Lead the issuance and tracking of Requests for Information (RFI) to resolve technical discrepancies during the build phase.
  • Permitting: Facilitate the technical documentation required for local permitting and compliance with industry standards.
  • Field Support: Provide high-level technical support for on-site team members to troubleshoot real-time installation challenges.

Innovation & Strategy
  • Technology Adoption: Support management in documenting and implementing "Next-Gen" tech (Biometrics, Radar, Anti-Drone) for existing and new clients.
  • Vendor Expertise: Maintain active familiarity with industry leaders (Genetec, Lenel, Milestone, etc.) and emerging security trends.

Qualifications
  • A minimum of 3-7 years previous experience in the industry.
  • Associate or bachelor's degree in relevant field preferred or applicable amount of experience in the appropriate field may be substituted for the educational background.
  • Experience in the design and planning of access control and video systems.
  • Professional Electronic Security Certifications or training (Lenel, Genetec, C-Cure. Avigilon, Axis, Bosch, Milestone, etc.) preferred.

Company Overview
This is a Post - Sales Security Systems Engineer - Access Control & CCTV Engineer career opportunity with i2G Systems. Learn more about i2G: https://www.i2gsystems.com/careers.html
"Kastle Systems Makes Strategic Investment in i2G Systems, Strengthening Leadership in Serving High-Security Industries and High-Value, Large Scale Facilities" Read More About the Partnership Here:
https://www.kastle.com/kastle-systems-makes-strategic-investment-in-i2g-systems-strengthening-leadership-in-serving-high-security-industries-and-high-value-large-scale-facilities/
Equal Opportunity Statement
At i2G Systems, we believe that diversity makes us stronger - at work and in the world. i2G Systems is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, marital status, pregnancy or any other basis protected by applicable federal or state laws.

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