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Manager Pos Technical Support Jobs in Michigan (NOW HIRING)

GSK Solutions

Technical Support

Detroit, MI · On-site

Job Title: Technical Support (Onsite) Location: Detroit, MI Duration: 3 Months+ Note Position ... Ability to manage multiple priorities and meet deadlines in a challenging work environment

Computech Corporation

Technical Support

Saline, MI

$33K - $42K/yr

... management, printing/plotting, coordination & support of video conferences and special events ... In-depth knowledge of Windows 7/Windows XP support & technical troubleshooting skills Working ...

360 IT Professionals

Technical Support

Grayling, MI · On-site

Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to ... Provides technical assistance and support for applications and hardware problems. Installs ...

360 IT Professionals

Technical Support

Grayling, MI

$35K - $44K/yr

Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to ... Skill in the use and support of personal computers, in the use of applicable programs and systems ...

365 Retail Markets

Technical Support Specialist

Troy, MI · On-site

$47K/yr

Provide technical system and user support by responding to calls and email requests for technical ... Diligently manage client cases within Zendesk, and communicate any perceived delays to management ...

TEKsystems

Technical Support Specialist

Petoskey, MI

$18 - $21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

What You'll Do As the go-to IT support resource, you'll provide end-to-end technical support and ... Manage and resolve tickets while maintaining SLAs and best practices * Own new hire onboarding ...

BioIVT

Technical Support Specialist

Detroit, MI · On-site

$21 - $26/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Identifies and recommends initiative-taking solutions to minimize common technical problems ... Supports the IT Manager and Systems Administrator in all necessary administration of all ...

TEKsystems

Technical Support Specialist

Petoskey, MI

$18 - $21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

What You'll Do As the go-to IT support resource, you'll provide end-to-end technical support and ... Manage and resolve tickets while maintaining SLAs and best practices * Own new hire onboarding ...

FastTek

Technical Support 1

Detroit, MI

$37K - $46K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Proven experience in asset management and IT deployment, preferably in an educational or large enterprise setting. * Minimum of five (5) years of desktop/computer support experience demonstrating the ...

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Manager Pos Technical Support information

What is the difference between Manager Pos Technical Support vs Technical Support Supervisor?

AspectManager Pos Technical SupportTechnical Support Supervisor
ResponsibilitiesOversees technical support teams, develops strategies, manages escalationsSupervises daily support operations, guides support staff, handles customer issues
Required CredentialsBachelor's degree, technical certifications, leadership experienceTechnical knowledge, experience in support roles, supervisory skills
Work EnvironmentOffice-based, team management, strategic planningSupport centers, customer service environment, team oversight
Industry UsageCommon in IT, telecom, and tech companiesWidely used in tech, electronics, and service industries

The main difference between Manager Pos Technical Support and Technical Support Supervisor lies in scope and responsibilities. The manager focuses on strategic planning and team leadership, while the supervisor handles daily operations and customer issues. Both roles require technical knowledge and leadership skills, but the manager typically has broader responsibilities and higher-level decision-making authority.

What are the most commonly searched types of Pos Technical Support jobs in Michigan?

The most popular types of Pos Technical Support jobs in Michigan are:

What cities in Michigan are hiring for Manager Pos Technical Support jobs?

Cities in Michigan with the most Manager Pos Technical Support job openings:

Manager Pos Technical Support jobs near you

TECHNICAL SUPPORT MANAGER

Michigan Broadband Services

Escanaba, MI • On-site

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 11 days ago

Job description

Michigan Broadband Services, a leading provider of high-speed communications solutions, is seeking a Level 2 Technical Support Manager to join the team. This person must reside within the Upper Peninsula of Michigan and be centrally located as this is a hybrid role with an in-office presence. We have Central Office's in Carney, Escanaba and Marquette, and the primary workstation can be based out of any of these locations. There will also be occasional travel required between sites.
This position is ideal for someone with a strong background in managing support teams, optimizing workflows, and delivering exceptional service. The Level 2 Technical Support Manager will oversee the day-to-day operations of the support desk, ensuring timely and high-quality responses to customer inquiries, incidents, and service requests. The Level 2 Technical Support Manager will establish and uphold service standards, drive operating excellence, and ensure that satisfactory resolutions are completed in a timely manner. This position may require the ability and/or availability to work some evenings, weekends and holidays.
RESPONSIBILITIES:
  • Utilize systems and network diagnostic tools to identify and isolate end-user technology problems.
  • Manage a team of support agents handling inbound support requests to ensure the team consistently delivers high-quality, professional customer service experience.
  • Act as a point of escalation for high-priority or complex customer issues.
  • Monitor and improve customer service KPIs such as response times, resolution times, satisfaction scores, and first-contact resolution, ensuring compliance with Service Level Agreements (SLAs).
  • Collaborate with other departments to ensure alignment and support of company-wide technology initiatives are being followed.
  • Develop and maintain support procedures, training materials, and standard operating procedures.

QUALIFICATIONS:
  • 3+ years of IT experience, including at least 1+ years in a leadership role managing IT support/help desk teams.
  • Strong knowledge of IT service Management best practices.
  • Excellent leadership, communication, and problem-solving skills.
  • Ability to learn and retain new technology skills and troubleshooting processes.
  • Excellent critical thinking and decision-making skills.
  • Ability to remain calm and present yourself professionally in high stress situations.
  • Familiarity with ADTRAN AOE platform, Calix platforms, Ubiquity and Plume is a plus.
  • Knowledge of Microsoft applications

BENEFITS:
  • Health, dental and life insurance
  • 401(k) with company match
  • Paid time off
  • Holiday pay

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