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Remote Point Cloud Jobs in Ohio (NOW HIRING)

CDK

Critical Situation Leader

Norwood, OH · Remote

$65K - $75K/yr

Remote Position - USA About US CDK Global is a leading provider of cloud-based software to ... Serve as point person to dealers to help facilitate and coordinate across all CDK departments ...

Booz Allen Hamilton, Inc.

AI Developer

Beavercreek, OH · On-site +1

$77K - $176K/yr

Remote Work: Yes Job Number: R0242811 Location: Beavercreek,OH,US Share job via: Share AI Developer ... Experience building secure data foundations on enterprise cloud platforms such as AWS, governed ...

Jadu

Sales Solution Engineer

Cleveland, OH · On-site +1

Support the US Alliance team by acting as a single point of contact for our partners during the ... Experience with CRM systems, low-code platforms, and cloud solutions is highly desirable.

Huntington

Site Reliability Engineer (SRE) - II

Columbus, OH · On-site +1

$53.50 - $71.25/hr

Participate in on-call rotations and act as an escalation point. Automation & Infrastructure as ... Familiarity with cloud platforms (AWS, GCP etc) Hands-on experience with observability tools ...

Huntington

Site Reliability Engineer (SRE) - II

Easton, OH · On-site +1

$50 - $66.50/hr

Participate in on-call rotations and act as an escalation point. Automation & Infrastructure as ... Familiarity with cloud platforms (AWS, GCP etc) * Hands-on experience with observability tools ...

CourtAvenue

$80 - $90/hr

... Remote (U.S.). Candidates in TX, CA, IL, MN, and OH preferred. Rate $80 to $90/hour, based on ... Be the operational point of contact between GTX, technical build partners, and the client ...

Booz Allen Hamilton, Inc.

AI Developer

Beavercreek, OH · On-site +1

$77K - $176K/yr

Remote Work: Yes Job Number: R0243551 Location: Beavercreek,OH,US Share job via: Share AI Developer ... Experience working with geospatial or 3D data, including point clouds, LiDAR, or photogrammetry, or ...

Loop

Engineering Manager, DevOps

Columbus, OH · On-site +1

$51 - $69.75/hr

... data-backed point-of-view to how DevOps @ Loop evolves. This role exists to make everyone else ... For this position, we're looking for someone to join us in Columbus, OH or fully remote. Our Tech ...

Booz Allen Hamilton, Inc.

AI Developer

Beavercreek, OH · On-site +1

$77K - $176K/yr

Remote Work: Hybrid Job Number: R0243250 Location: Beavercreek,OH,US Share job via: Share AI ... Experience working with geospatial or 3D data, including point clouds, LiDAR, or photogrammetry, or ...

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Critical Situation Leader

CDK

Norwood, OH • Remote

$65K - $75K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 19 days ago

CDK Global rating

7.4

Company rating: 7.4 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

167th of 242 rated software companies

Job description

Remote Position - USA

About US

CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers ("OEMs") across automotive and related industries. The Company's cloud-based, software as a service ("SaaS") platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles. By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance. Visitwww.cdkglobal.com

AtCDK Global, we are focused on connections that allow us to deliver world-class software, support, and data insights. Our values define who we are and how we show up for each other, our customers, and our communities. Our values: StayCurious,OwnIt, BeOpen, CreatePossibilities

Position Summary

Coordination of communication to customers impacted by significant outages or an inability to sell cars, parts and service. Also focused on requests for case escalation. Accept requests for assistance, ensure cases are managed and moving to successful completion.

Responsibilities

Case Management:

  • Manage case escalations brought up by the customer or internal CDK staff

  • Work with Care application teams, assessing priority of escalations and ensuring a successful conclusion

  • Engage all departments (Sales, R&D, Product) in critical issue resolution plans as needed.

  • Partner with Sales, and Fulfillment with the end goal of making our dealers promoters of CDK. Utilize Vision/Salesforce application to manage open cases and subcases owned.

  • Clear understanding of CDK's business direction and willingness to approach any task for an overall outlook.

  • Participate in CDK internal conference calls to represent customer interests and communicate action plans as needed.

  • Serve as point person to dealers to help facilitate and coordinate across all CDK departments relating to case resolution.

  • Participate in customer meetings remotely and on-site, representing support initiatives and current plans. Identify opportunities and initiate training plans for dealership staff

  • Host weekly calls to review case activity and issues related to Customer Care.

  • Regular case review to customers requiring extra focus. Ensure movement and assignment.

  • Assess dealership risk factors and identify risk mitigation strategies to ensure the continued success of CDK applications and new layered application opportunities.

  • Regular reporting of escalation activity. Identify opportunities for improvement.

Outage Impacted (Unable to sell cars, parts or service):

  • Engagement in outage bridges including weekends

  • Define what requires additional communication.

  • Building and distributing customer facing communication.

  • Define the audience on impacted customers.

Qualifications

  • Bachelor's degree or related CDK experience.

  • 5+ Years of client services, marketing, or sales experience.

  • Excellent customer service and listening skills.

  • Excellent verbal and written communication skills.

  • Above average presentation skills.

  • Knowledge of all CDK products, software, and hardware.

  • Knowledge of CDK departments and internal processes.

  • Knowledge of CDK's business strategy, operational workings of CDK, product offerings, and automotive industry.

  • Ability to work and influence across all levels of the dealership

  • Strong multi-tasking experience; multiple assignments, project issues

  • Strong collaboration and human resource development skills.

  • Ability to analyze situations and determine a course of action and comprehend dealer issues.

  • A solution-oriented, strategic thinking, and high-judgment leader

  • Saturday work required. Must be able to work some weekends.

Preferred Qualifications

  • Project management skills.

  • Proficient in using SalesForce

  • 5+ Years of retail automotive experience preferred.

Salary Range: $65,500 - $75,000

CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location. The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans.We offer Medical, dental, and vision benefits in addition to:

  • Paid Time Off (PTO)

  • 401K Matching Program

  • Tuition Reimbursement

At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact.

CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.

Applicants for employment in the US must be authorized to work in the US. CDK may offer employer visa sponsorship to applicants.

The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. CDK retains the right to change or assign other duties to this position as needed.

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