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Remote Patient Access Jobs in Minnesota (NOW HIRING)

Talkiatry

Remote Therapist - Minnesota

Minneapolis, MN · Remote

... access to patients with the care they need. This role is designed for independently licensed ... Our role is to remove administrative work so you can focus on patient care. This model works best ...

Talkiatry

Remote Therapist - Minnesota

Rochester, MN · Remote

... access to patients with the care they need. This role is designed for independently licensed ... Our role is to remove administrative work so you can focus on patient care. This model works best ...

Talkiatry

Remote Therapist - Minnesota

Saint Paul, MN · Remote

... access to patients with the care they need. This role is designed for independently licensed ... Our role is to remove administrative work so you can focus on patient care. This model works best ...

Meduit

Medical Coder II - Remote

Sartell, MN · Remote

$26 - $30/hr

We focus onoptimizingpayments, allowing clients to focus on patient care, and pride ourselves on ... Critical Access Healthcare experience Employment eligibility: * Candidates must be legally ...

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How much do remote patient access jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for remote patient access in Minnesota is $19.00, according to ZipRecruiter salary data. Most workers in this role earn between $16.97 and $21.44 per hour, depending on experience, location, and employer.

What are some common challenges faced in a remote patient access role, and how can they be managed effectively?

A common challenge in a Remote Patient Access role is ensuring clear and compassionate communication with patients over phone or online channels, especially when verifying insurance or explaining complex billing details. Additionally, working remotely can make collaboration with clinical and administrative teams more challenging, requiring strong organization and proactive communication. To manage these challenges, it's important to utilize secure digital tools, follow clear protocols, and maintain regular virtual check-ins with teammates to ensure consistent service quality and information flow.

What is a remote patient access specialist?

A Remote Patient Access Specialist is a healthcare professional who assists patients with the administrative aspects of accessing medical care, such as scheduling appointments, verifying insurance, obtaining authorizations, and answering questions about billing or services—all while working remotely. They serve as the first point of contact for patients and help ensure a smooth experience from registration to care delivery. This role requires strong communication skills, attention to detail, and knowledge of healthcare systems and privacy regulations.

What is the difference between Remote Patient Access vs Remote Medical Receptionist?

AspectRemote Patient AccessRemote Medical Receptionist
CredentialsHigh school diploma or equivalent; healthcare-related certificationsHigh school diploma; administrative or customer service experience
Work EnvironmentRemote, healthcare provider offices, hospitalsRemote, healthcare clinics, hospitals
Job ResponsibilitiesScheduling, patient data entry, insurance verificationAnswering calls, appointment scheduling, patient inquiries

Remote Patient Access and Remote Medical Receptionist roles both support healthcare operations remotely, but Remote Patient Access focuses more on patient data management and insurance processes, while Remote Medical Receptionists handle communication and appointment coordination. Both require healthcare knowledge and excellent communication skills, making them similar yet distinct roles in the healthcare industry.

What are the key skills and qualifications needed to thrive as a remote patient access specialist?

To thrive as a Remote Patient Access Specialist, you need strong knowledge of healthcare registration processes, insurance verification, and patient data management, typically supported by a high school diploma or equivalent and healthcare experience. Familiarity with hospital information systems (HIS), electronic health records (EHRs), and insurance eligibility tools is essential. Excellent communication, attention to detail, and problem-solving abilities help you effectively interact with patients and healthcare providers remotely. These skills ensure accurate patient information handling, smooth access to care, and positive patient experiences in a virtual environment.
What are the most commonly searched types of Patient Access jobs in Minnesota? The most popular types of Patient Access jobs in Minnesota are:
What are popular job titles related to Remote Patient Access jobs in Minnesota? For Remote Patient Access jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching Remote Patient Access jobs in Minnesota look for? The top searched job categories for Remote Patient Access jobs in Minnesota are:
What cities in Minnesota are hiring for Remote Patient Access jobs? Cities in Minnesota with the most Remote Patient Access job openings:
Remote Patient Access jobs near you
Infographic showing various Remote Patient Access job openings in Minnesota as of August 2026, with employment types broken down into 73% Full Time, and 27% Part Time. Highlights an 100% Remote job distribution, with an average salary of $39,511 per year, or $19 per hour.

Director, Customer Experience Billing Operations (Remote)

Quest Diagnostics

Edina, MN • On-site, Remote

Full-time

Re-posted 22 days ago

ExamOne rating

6.6

Company rating: 6.6 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

98th of 120 rated laboratories

Job description


The Director of Patient Customer Service Operations Support is responsible for leading the strategic and operational backbone of a high-volume, omnichannel patient contact center. This role oversees workforce management, quality assurance, training and development, performance analytics, and continuous improvement initiatives to ensure exceptional patient experiences across all channels (phone, chat, email, and digital platforms).
This leader partners cross-functionally to align operational capabilities with organizational goals, optimize efficiency, and drive measurable improvements in patient satisfaction, access, and service delivery.
Responsibilities
Strategic Leadership
  • Define and execute the long-term vision for contact center support functions, aligning with enterprise patient experience and access strategies
  • Serve as a key advisor to senior leadership on operational performance, capacity planning, and service delivery innovation
  • Lead transformation initiatives, including technology adoption, process optimization, and omnichannel integration

Workforce Management (WFM)
  • Oversee forecasting, capacity planning, scheduling, and real-time management for a high-volume contact center
  • Ensure optimal staffing models to balance service levels, cost efficiency, and patient access
  • Implement and refine WFM tools and methodologies to improve accuracy and responsiveness

Quality Assurance (QA)
  • Establish and maintain a comprehensive QA framework to monitor and improve patient interactions
  • Drive consistency in service delivery, compliance, and patient-centered communication
  • Leverage QA insights to inform coaching, training, and process improvements

Training & Development
  • Lead the design and execution of onboarding and continuous training programs for contact center staff and leadership
  • Ensure training aligns with clinical, regulatory, and service excellence standards
  • Foster a culture of continuous learning, coaching, and professional development

Performance Analytics & Reporting
  • Develop and manage KPIs, dashboards, and reporting frameworks to monitor operational performance and patient experience
  • Translate data into actionable insights to drive decision-making and continuous improvement
  • Analyze trends in call volume, patient needs, and agent performance to inform strategy

Operational Excellence & Continuous Improvement
  • Identify and implement process improvements to enhance efficiency, reduce friction, and improve patient outcomes
  • Partner with IT, digital, and adjacent teams to optimize workflows and tools supporting patient interactions
  • Champion Lean, Six Sigma, or similar methodologies to drive sustainable improvements

Omnichannel Contact Center Oversight
  • Ensure seamless patient experiences across all engagement channels
  • Optimize channel strategy to meet evolving patient preferences and access needs
  • Monitor emerging trends and technologies in patient engagement and contact center operations

People Leadership
  • Lead and develop a team of managers and subject matter experts across WFM, QA, training, and analytics
  • Build a high-performing, inclusive culture focused on accountability, innovation, and patient-centered service
  • Drive employee engagement and retention within support functions

Qualifications
Required
  • 8-10+ years of experience in contact center operations, with at least 5 years in a senior leadership role
  • Demonstrated experience managing workforce management, QA, training, and analytics functions
  • Experience in healthcare, payer, provider, or patient services environment
  • Strong analytical skills with experience leveraging data to drive operational decisions
  • Proven ability to lead large-scale, high-volume, omnichannel contact center environments

Preferred
  • Experience with WFM and contact center technologies (e.g., Five9, Verint)
  • Lean/Six Sigma certification or equivalent process improvement experience
  • Knowledge of healthcare regulations (HIPAA, compliance standards)

People Leader Responsibility
  • Organizational Impact: Enterprise or multi-site impact with responsibility for core operational support functions across the contact center ecosystem
  • Span of Control: Typically leads multiple managers and/or senior individual contributors; indirect influence across 200+ frontline staff depending on organizational size
  • Decision-Making Authority: High degree of autonomy in setting strategy for WFM, QA, training, and analytics; contributes to enterprise-level operational planning
  • Stakeholder Complexity: Regular interaction with senior leaders (VP and above), as well as cross-functional partners in Clinical, Digital, IT, Compliance, and Operations

Education
  • Bachelor's degree in Business, Healthcare Administration, or related field (Required)
  • Master's degree (Preferred)

About the Team
Quest Diagnostics honors our service members and encourages veterans to apply.
While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.
Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.

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