Remote Operations Jobs in Silver Spring, MD (NOW HIRING)

We believe in the power and joy of learning At Cengage, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose – driving innovation that helps millions of learners improve their lives and achieve their dreams through education. Cengage Work helps learners gain the skills they need to succeed in today's job market.

Through flexible, affordable online courses and career‐focused training programs, Cengage Work supports individuals, institutions and employers in preparing for high‐demand fields like allied health, cybersecurity, manufacturing, skilled trades and beauty education. With partnerships across thousands of institutions and a leading position in career and technical education, the business expands access to non‐degree credentials and delivers practical, job‐ready outcomes for learners at every stage of their career journey. To date, Cengage Work has helped millions of learners gain employable skills, complete required trainings and pursue new career paths.

Our culture values inclusion, engagement, and discovery Our business is driven by our strong culture, and we know that creating an inclusive workplace is absolutely essential to the success of our company and our learners, as well as our individual well‐being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through programs, benefits, and initiatives that are integrated into the fabric of how we work every day.

To learn more, please see https://www.cengagegroup.com/about/inclusion-and-belonging/. The Revenue Operations Manager (RevOps) role is the backbone of Milady's commercial infrastructure, enabling predictable growth and strategic execution through data‐driven insights and process quality. What you'll do here: Optimize revenue processes including lead‐to‐opportunity workflows, pipeline management, forecasting, territory alignment, and quota‐related activities; maintain sales playbooks and process documentation.

Own CRM systems (Salesforce/HubSpot), including configuration, automation, data governance, and integrations with ERP, e‐commerce, and marketing automation platforms. Deliver reporting and insights by building dashboards, conducting data audits, and providing analysis that informs forecasting, targeting, and sales strategy. Enhance cross‐functional alignment by partnering with Marketing, Finance, Product, and Customer Success on lead flow, campaign reporting, bookings accuracy, pricing updates, and customer adoption/renewal insights.

Drive operational efficiency through automation, workflow improvements, and ensuring clarity and consistency across the sales and customer lifecycle. Skills you will need here: 5-7 years of experience in revenue operations, sales operations, or business analytics within a B2B environment. Consistent track record building and maintaining CRM systems (e.g., Salesforce) and leading forecasting processes.

Strong analytical skills to interpret data and provide actionable insights. Demonstrated success in driving data integrity, operational cadence, and benchmark rigor across cross‐functional teams. Familiarity with predictive analytics, compensation modeling, and territory planning.

Advanced proficiency in Excel and BI tools (e.g., Salesforce, Tableau, Power BI) preferred Cengage is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of any classification protected by applicable federal, state, provincial or local laws. Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process.

If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at accommodations.ta@cengage.com. About Cengage Cengage, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms.

We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education. Compensation At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees.

Click here (https://www.cengagegroup.com/news/perspectives/2024/cengage-group-total-rewards-philosophy/) to learn more about our Total Rewards Philosophy. The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location.

Sales roles often incorporate a significant incentive compensation program beyond this base pay range. In this position, you will be eligible to participate in the company's discretionary incentive bonus program. This position's bonus target amount, which is not guaranteed and is dependent on individual performance and overall company results among other factors, is provided below.

15% Annual: Individual Target $100,000.00 - $115,000.00 USD Cengage, a global edtech company, supports learners, educators and institutions across more than 100 countries. With products serving nearly 16 million digital users across the Higher Education, School, Work and English Language Learning markets, we've built a learning ecosystem that connects education to employment. We combine trusted content, AI‐powered insights and scalable digital platforms to power learning for every future and drive meaningful outcomes at every stage of the learning journey.

Warning: Be aware, there has been an increase of targeted recruitment scams perpetrated by bad actors falsely providing job offers on behalf Cengage Group to candidates as a means of obtaining personal information. Note that Cengage will always interview candidates via live in‐person meetings, phone calls and video calls before an offer would be extended. Also, be sure to check that communication is coming from an @cengage.com email address.

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